# AI receptionist comparison: 46 offers by job, price and handoff

Compare 46 receptionist products and regional offers by documented workflows, plan conditions, human fallback and billing units. Includes source-linked scores and downloadable data.

Canonical: https://agentreport.io/ai-receptionist-market-comparison/
Author: Agent Report Editorial
Published: 2026-11-05
Modified: 2026-11-05
Evidence: Source-based market comparison
Disclosure: We reviewed official product, pricing and support pages on November 4–5, 2026, with Codex research and Grok editorial review. The review is not an official xAI statement. We did not open accounts, place calls or run product trials. Scores describe documented support within each product's role.

Choose an AI receptionist by the work it must finish: a callback record, a calendar booking, a job in your business system or a conversation with a person. A service that takes a message and a platform that lets you build a booking agent require different budgets and different work from your team.

For an owner or operations lead choosing a shortlist, we mapped **46 product and regional-channel records** across six groups. Each record carries five documentation scores, its plan conditions, pricing units, sources and open questions. The count includes human answering services, separate offers from one company and regional purchasing routes; it is broader than a list of standalone AI vendors.

We checked **134 official source pages** during November 4–5, 2026. This is a source comparison. It measures neither call quality nor financial return. Grok reviewed the research and checked the resulting corrections; that review covered selected sources rather than an independent recheck of every product.

Start with the group that matches your job:

- [Turnkey AI receptionists](https://agentreport.io/ai-receptionist-market-comparison/#turnkey-ai-receptionists): add call handling to an existing business line.
- [Human and hybrid services](https://agentreport.io/ai-receptionist-market-comparison/#human-and-hybrid-services): arrange staffed coverage as part of the service.
- [Phone-system products](https://agentreport.io/ai-receptionist-market-comparison/#phone-system-products): check an existing provider or its standalone offer.
- [Industry-specific products](https://agentreport.io/ai-receptionist-market-comparison/#industry-specific-products): work inside the system that holds jobs, appointments or reservations.
- [Voice-agent building platforms](https://agentreport.io/ai-receptionist-market-comparison/#voice-agent-building-platforms): build and operate a custom workflow.
- [Regional channels](https://agentreport.io/ai-receptionist-market-comparison/#regional-channels): buy through a local telecommunications contract.

If your question is whether the expense pays off, use the [worth-it and trial guide](https://agentreport.io/ai-receptionist-small-business-trial/) to compare completed cases, the full bill and staff time. This page helps you choose which offers to investigate.

## How the scores work

Each score describes documented support within a product's role. **2** means concrete support, **1** means limited or conditional support, **0** requires an explicit exclusion, and **unknown** means insufficient evidence. Material conflicts between official sources receive 1 until resolved. We do not add the dimensions into a total or order products by score.

| Dimension | 1: limited or conditional | 2: concrete documented support |
| --- | --- | --- |
| Intake | FAQs or basic message capture | Structured qualification or configurable questions |
| Actions | Booking link, message delivery or custom integration required | A named booking or business-record write; documented tool execution for building platforms |
| Handoff | Basic transfer claim or limited destinations | Rules with context, routing behavior or fallback details |
| Controls | A demo, basic logs or configuration alone | Pre-live testing plus review or monitoring |
| Commercial clarity | Quote route or public price with material billing gaps | Billing unit, allowance or rate, overage treatment and material prerequisites stated |

The scores cannot tell you whether a caller will be understood or whether a booking will be correct. Those outcomes need a trial of the exact setup. A clear quote process can still score 1 for commercial clarity because it leaves the buyer's bill unresolved.

Scores can cover a named higher tier. Read the evidence beneath the product before applying a score to an entry plan. Handoff describes the transfer mechanics; the separate human-coverage field says who supplies the people. Platform action scores describe tools a builder can use, with implementation still owned by that builder. Products are alphabetical within each group.

## Read the conditions before comparing the bill

A monthly price can buy minutes, connected calls, distinct caller numbers, conversations or a mixture of AI and human time. Every record below keeps the advertised unit and commercial restrictions beside the amount. Currency labels remain attached to the offer; we have not converted prices into a common currency or a price per call.

Use the same expected workload when requesting quotes. Include repeated callers, transferred time, testing, setup and the time someone will spend reviewing outcomes. For appointment handling, ask whether the purchased plan sends a link, writes a calendar event or creates the required record in your business system. Then test that destination, including what happens when it is unavailable.

## Download the evidence

The dated [JSON evidence file](https://agentreport.io/research/ai-receptionists/2026-11-05/vendors.json) includes the rubric, all 46 records, score reasons, official source URLs and unknowns. The [CSV comparison](https://agentreport.io/research/ai-receptionists/2026-11-05/vendors.csv) includes each score's reason and source for spreadsheet review. In JSON, `null` means unknown; the CSV spells it out. Both represent the same November 5 snapshot.

The expandable records below contain the same substantive evidence on this page. Prices and eligibility can change; confirm the current offer before committing.

## Turnkey AI receptionists

Start here for a separate service that answers your business line. Check the exact paid plan: message capture, a texted booking link and a calendar write can be different purchases.

12 records. Select a product for its plan conditions, prices and source-linked score reasons.

| Product | Intake | Actions | Handoff | Controls | Commercial |
| --- | --- | --- | --- | --- | --- |
| [Clawd Smith](https://agentreport.io/ai-receptionist-market-comparison/#product-clawd-smith) | 1 | 1 | 2 | 1 | 2 |
| [Dialbox](https://agentreport.io/ai-receptionist-market-comparison/#product-dialbox) | 2 | 2 | 2 | 2 | 2 |
| [Dialzara](https://agentreport.io/ai-receptionist-market-comparison/#product-dialzara) | 2 | 2 | 2 | 2 | 1 |
| [Frontdesk (My AI Front Desk)](https://agentreport.io/ai-receptionist-market-comparison/#product-my-ai-frontdesk) | 2 | 2 | 1 | 1 | 1 |
| [Frontdesk AI (Canada)](https://agentreport.io/ai-receptionist-market-comparison/#product-frontdesk-canada) | 2 | 1 | 2 | 1 | 2 |
| [Goodcall](https://agentreport.io/ai-receptionist-market-comparison/#product-goodcall) | 2 | 2 | 2 | 2 | 2 |
| [MapleReceptionist](https://agentreport.io/ai-receptionist-market-comparison/#product-maplereceptionist) | 2 | 2 | 2 | 1 | 1 |
| [ProMAS AI Receptionist](https://agentreport.io/ai-receptionist-market-comparison/#product-promas) | 1 | 1 | unknown | 1 | 1 |
| [Reception by ElevenAgents](https://agentreport.io/ai-receptionist-market-comparison/#product-elevenlabs-reception) | 2 | 2 | 2 | 1 | 1 |
| [Rhanta](https://agentreport.io/ai-receptionist-market-comparison/#product-rhanta) | 1 | 2 | 1 | 1 | 1 |
| [Rosie](https://agentreport.io/ai-receptionist-market-comparison/#product-rosie) | 2 | 2 | 2 | 1 | 1 |
| [Upfirst](https://agentreport.io/ai-receptionist-market-comparison/#product-upfirst) | 2 | 2 | 2 | 2 | 1 |

### Clawd Smith

View evidence and terms for Clawd Smith

[Official product](https://clawdsmith.com/). Checked 2026-11-05. Turnkey AI receptionist

Buyer: Small Canadian business needing messages

Region: Canada

Setup: Configure number or port

Documented workflows: Contact/message capture; Appointment requests; Urgent alerts

Integrations: No named integration verified in the reviewed sources.

Human coverage and fallback: Buyer-selected transfer; message if unanswered.

Testing and review: Editable settings and dashboard.

Advertised price: CAD 20/month includes 60 minutes; CAD 0.30/minute extra.

Currency: CAD

Billing unit: Each call rounded up to whole billed minutes

Commercial conditions: Each call rounds up to whole minutes. No setup fee; no supplied human, SMS or outbound on live plan. Pro is advertised at CAD 80/month as coming soon; its features remain unannounced.

[Clawd Smith pricing source](https://clawdsmith.com/)

Intake: 1. Basic contact/message capture. [Clawd Smith intake source](https://clawdsmith.com/)
Actions: 1. Appointment request, not verified calendar write. [Clawd Smith actions source](https://clawdsmith.com/pricing)
Handoff: 2. Transfer and unanswered fallback documented. [Clawd Smith handoff source](https://clawdsmith.com/)
Controls: 1. Configuration and dashboard only. [Clawd Smith controls source](https://clawdsmith.com/)
Commercial clarity: 2. Allowance and overage on homepage. [Clawd Smith commercial clarity source](https://clawdsmith.com/)

Unresolved questions: Pre-live test support.; No confirmed calendar-write integration.

Source record:

[Clawd Smith product](https://clawdsmith.com/). Minute price and fallback
[Clawd Smith pricing](https://clawdsmith.com/pricing). Current plan restrictions; upcoming Pro

### Dialbox

View evidence and terms for Dialbox

[Official product](https://dialbox.ca/virtual-receptionist). Checked 2026-11-05. Turnkey AI receptionist

Buyer: Canadian service SMB

Region: Canada

Setup: Configure then forward existing line

Documented workflows: Structured intake; Connected booking; Staff routing

Integrations: Google Calendar; Outlook; Calendly; Square; Acuity

Human coverage and fallback: Buyer supplies staff; configured routes, ring rules, unanswered-call message.

Testing and review: Pre-forwarding tests; recordings, transcripts and activity review.

Advertised price: CAD 129/month for 100 AI-handled calls; CAD 299/month for 300; CAD 699/month for 900. No automatic overage fees; alerts, grace and upgrade review.

Currency: CAD

Billing unit: AI-handled connected calls

Commercial conditions: Core has 1 integration; Pro/Max advertise Playbooks. Abandoned calls under 15 seconds, spam and staff calls excluded. Trial 7 days/card required.

[Dialbox pricing source](https://dialbox.ca/pricing)

Intake: 2. Configured intake fields through Playbooks, explicitly advertised on Pro/Max. [Dialbox intake source](https://dialbox.ca/virtual-receptionist/playbooks)
Actions: 2. Named booking integrations. [Dialbox actions source](https://dialbox.ca/integrations)
Handoff: 2. Routing and no-answer fallback. [Dialbox handoff source](https://dialbox.ca/virtual-receptionist)
Controls: 2. Pre-live tests and call review. [Dialbox controls source](https://dialbox.ca/virtual-receptionist)
Commercial clarity: 2. Call units and upgrade treatment disclosed. [Dialbox commercial clarity source](https://dialbox.ca/pricing)

Unresolved questions: Confirm behavior after grace pool ends.; Booking actions vary by connected provider.

Source record:

[Dialbox pricing](https://dialbox.ca/pricing). Plans and counted-call definition
[Dialbox playbooks](https://dialbox.ca/virtual-receptionist/playbooks). Configurable required fields
[Dialbox integrations](https://dialbox.ca/integrations). Provider-specific booking writes
[Dialbox reception](https://dialbox.ca/virtual-receptionist). Transfer fallback; test calls and review

### Dialzara

View evidence and terms for Dialzara

[Official product](https://dialzara.com/). Checked 2026-11-05. turnkey AI receptionist

Buyer: Budget SMB self-serve through managed multi-location deployments.

Region: US/Canada numbers; UK/Australia/New Zealand/international numbers on request.

Setup: Business knowledge import and editable prompt; managed setup on higher plans.

Documented workflows: Custom intake; Calendar booking/rescheduling; Staff routing; CRM updates

Integrations: Google/Outlook calendar; Zapier; Make; Webhooks/API subject to tier

Human coverage and fallback: Buyer staff: blind transfer on Lite; warm transfer and after-hours escalation on Pro+.

Testing and review: Test-call corrections, recordings, transcripts, usage notification; zero prepaid balance sends calls to voicemail unless recharged.

Advertised price: Lite $29/60 minutes; Pro $99/220; Plus $199/500; Elite $349/1,000; managed from $1,500.

Currency: USD

Billing unit: Inbound talk minutes, tracked to the second; outbound separately billed by contacts.

Commercial conditions: Extra minutes $0.48/$0.45/$0.40/$0.35. Number pricing conflicts: included-number statement versus $3 local/$5 toll-free FAQ. Seven-day trial.

[Dialzara pricing source](https://dialzara.com/pricing)

Intake: 2. Configurable qualifying fields. [Dialzara intake source](https://dialzara.com/features)
Actions: 2. Google/Outlook booking and changes documented; Pro or higher needed for calendar sync. [Dialzara actions source](https://dialzara.com/features)
Handoff: 2. Pro adds warm transfer and after-hours routing; Lite is blind-transfer only. [Dialzara handoff source](https://dialzara.com/pricing)
Controls: 2. Testing, call records and budget fallback documented. [Dialzara controls source](https://dialzara.com/features)
Commercial clarity: 1. Usage explicit but number-fee contradiction unresolved. [Dialzara commercial clarity source](https://dialzara.com/pricing)

Unresolved questions: Whether first number is included or charged.; Trial card/usage details.; Confirm whether the multi-agent feature covers the intended multi-location workflow; the pricing page gates multi-location support to Plus+.

Source record:

[Dialzara pricing](https://dialzara.com/pricing). Inbound tiers, gates, excess rates and zero-balance behavior; Separate outbound/SMS charges; conflicting number fee wording
[Dialzara features](https://dialzara.com/features). Calendar, CRM, routing and test-call controls; US/Canada porting and number support

### Frontdesk (My AI Front Desk)

View evidence and terms for Frontdesk (My AI Front Desk)

[Official product](https://www.myaifrontdesk.com/ai-receptionist). Checked 2026-11-05. turnkey AI front-office bundle

Buyer: SMBs wanting voice, messaging, CRM and follow-up automation together.

Region: 20+ languages marketed; US/Canada number eligibility not established.

Setup: Forward existing business line; configure FAQs/call flow and CRM.

Documented workflows: Lead qualification; Live calendar booking; Urgent/VIP staff transfers; CRM updates; SMS/chat follow-up

Integrations: HubSpot; Salesforce; Pipedrive; Zapier; Webhooks

Human coverage and fallback: Transfers to buyer team; vendor-supplied answering humans not established.

Testing and review: Transcripts/summaries; seven-day trial with plan-dependent usage charges. Two editors, unlimited read-only viewers; 200-log history on Business.

Advertised price: Business-in-a-Box $99 monthly or $79/month annually; 200 voice minutes. Partner/Enterprise quoted.

Currency: USD

Billing unit: Included channel allowances plus overage-credit pool.

Commercial conditions: 400 SMS, 100 chats, 1,000 shared overage credits; voice uses 25 credits/min ($0.25). Auto-reload $10/1,000. 20 outbound calls/day; two actions of each type; two editors; last 200 logs retained.

[Frontdesk (My AI Front Desk) pricing source](https://www.myaifrontdesk.com/pricing)

Intake: 2. Structured lead qualification documented. [Frontdesk (My AI Front Desk) intake source](https://www.myaifrontdesk.com/ai-receptionist)
Actions: 2. Calendar writes and CRM data push described. [Frontdesk (My AI Front Desk) actions source](https://www.myaifrontdesk.com/ai-receptionist)
Handoff: 1. Team transfer documented; unanswered destination behavior unclear. [Frontdesk (My AI Front Desk) handoff source](https://www.myaifrontdesk.com/ai-receptionist)
Controls: 1. Call logs and trial; rollout/rollback and hard spend control unclear. [Frontdesk (My AI Front Desk) controls source](https://www.myaifrontdesk.com/pricing)
Commercial clarity: 1. Live credit rates and limits are explicit; an older official fact sheet still publishes different tiers and $0.12/min. Current record uses live $0.25/min; source discrepancy remains. [Frontdesk (My AI Front Desk) commercial clarity source](https://www.myaifrontdesk.com/pricing)

Unresolved questions: Official source discrepancy: https://llms.myaifrontdesk.com/pricing-usage is dated December 2, 2025 (page updated August 4, 2026) and retains Starter/Pro with $0.12/min; https://www.myaifrontdesk.com/pricing has Business-in-a-Box with 25 credits/min at $0.01/credit. Use the live page; do not treat the dated sheet as current pricing.; Auto-reload disablement and spending limits.; Failed-transfer behavior; connector-specific plan eligibility.; Vendor ROI and pickup-time statements are not verified performance.

Source record:

[Frontdesk AI Receptionist](https://www.myaifrontdesk.com/ai-receptionist). Intake, booking, team transfers and named CRM integrations; Call logging and forwarding setup
[Frontdesk pricing](https://www.myaifrontdesk.com/pricing). Current bundle, usage allowances and trial caveat
[Official pricing/usage fact sheet (2025; page updated August 4, 2026)](https://llms.myaifrontdesk.com/pricing-usage). Still presents Starter/Pro and $0.12/min voice overage, unlike live pricing; Explicitly dated December 2, 2025 and links readers to live pricing for current details

### Frontdesk AI (Canada)

View evidence and terms for Frontdesk AI (Canada)

[Official product](https://tryfrontdesk.ca/). Checked 2026-11-05. Turnkey AI receptionist

Buyer: Canadian service SMB

Region: Canada

Setup: Managed setup; forward existing line

Documented workflows: Lead intake; Conditional booking/reschedule; Business routing

Integrations: One supported booking integration; compatibility unspecified

Human coverage and fallback: Buyer staff; Starter one transfer number, Business agreed urgent-call rules.

Testing and review: Demo and call summaries.

Advertised price: CAD 99/month for 150 minutes, CAD 0.75/minute extra, CAD 149 setup; CAD 299/month for 500 minutes, CAD 0.65/minute extra, CAD 249 setup; CAD 499/month for 1,000 minutes, CAD 0.55/minute extra, CAD 449 setup.

Currency: CAD

Billing unit: Monthly minutes

Commercial conditions: 1/3/20 staff calendars within one supported booking system. Seven-day trial needs setup payment: refund if cancelled during trial. Continue monthly: credit up to CAD50/invoice (3/5/9 invoices). Annual: account credit for add-ons/renewal, not first annual invoice. Unused credit expires on cancellation; no cash refund after trial.

[Frontdesk AI (Canada) pricing source](https://tryfrontdesk.ca/pricing)

Intake: 2. Configurable Business workflows. [Frontdesk AI (Canada) intake source](https://tryfrontdesk.ca/)
Actions: 1. Writes depend on unlisted supported booking software. [Frontdesk AI (Canada) actions source](https://tryfrontdesk.ca/)
Handoff: 2. Business routing rules; limited Starter destination. [Frontdesk AI (Canada) handoff source](https://tryfrontdesk.ca/)
Controls: 1. Demo and summaries only. [Frontdesk AI (Canada) controls source](https://tryfrontdesk.ca/)
Commercial clarity: 2. Minutes, setup and overages disclosed. [Frontdesk AI (Canada) commercial clarity source](https://tryfrontdesk.ca/pricing)

Unresolved questions: Confirm exact connector before purchase.; Different business from My AI Front Desk/Frontdesk.; Scores include Business functions, not only CAD99 tier.

Source record:

[Frontdesk AI plans and FAQ](https://tryfrontdesk.ca/). Plans, setup, integration conditions
[Frontdesk pricing and setup credits](https://tryfrontdesk.ca/pricing). Setup credit timing and cancellation treatment

### Goodcall

View evidence and terms for Goodcall

[Official product](https://www.goodcall.com/). Checked 2026-11-05. turnkey AI receptionist

Buyer: Solo operators through multi-location SMBs; especially repeat callers.

Region: US local-number positioning; English only on current product page. Canada unverified.

Setup: Describe business to Gabi, test, approve/publish, forward existing line.

Documented workflows: Custom required intake fields; Calendar booking; CRM lead creation; Sequential staff transfer

Integrations: Google Calendar; Google Sheets; HighLevel; APIs/MCP; external-tool allowance applies

Human coverage and fallback: Transfers to buyer's contacts, retrying busy lines and up to three contacts; then takes a message. No vendor human service established.

Testing and review: Browser practice calls, publish approval, rollback, recordings and tagged outcomes.

Advertised price: Starter $79/100 unique customers; Growth $129/500; Scale $299/2,000 monthly.

Currency: USD

Billing unit: Unique interacting caller phone numbers per month; not minutes.

Commercial conditions: Excess callers $0.79/$0.26/$0.15. Spam/wrong numbers excluded. Starter allows one external tool; tool, worker, team and history limits vary; test runs have allowances.

[Goodcall pricing source](https://www.goodcall.com/pricing)

Intake: 2. Custom required questions and read-back described. [Goodcall intake source](https://www.goodcall.com/how-it-works)
Actions: 2. Explicit Google Calendar booking creation, Google Sheets rows and HighLevel contact/deal creation. Starter allows one external tool; generic API/MCP possibilities are not the basis for this score. [Goodcall actions source](https://www.goodcall.com/how-it-works)
Handoff: 2. Staff retry sequence and unanswered-call fallback explicit. [Goodcall handoff source](https://www.goodcall.com/how-it-works)
Controls: 2. Practice, approval and rollback documented. [Goodcall controls source](https://www.goodcall.com/how-it-works)
Commercial clarity: 2. Current live page defines usage and excess rates. [Goodcall commercial clarity source](https://www.goodcall.com/pricing)

Unresolved questions: New Gabi product and legacy Zapier behavior should not be conflated.; Canada eligibility and caller-number edge cases.

Source record:

[How Goodcall works](https://www.goodcall.com/how-it-works). Gabi configuration, approval and rollback; Staff handoff, named integrations, English only; Google Calendar bookings, Google Sheets rows and HighLevel contact/deal creation
[Goodcall pricing](https://www.goodcall.com/pricing). Current unique-customer tiers and limits; Free demo agent before connecting a number

### MapleReceptionist

View evidence and terms for MapleReceptionist

[Official product](https://maplereceptionist.com/?lang=en-CA). Checked 2026-11-05. Turnkey AI receptionist

Buyer: Canadian bilingual SMB

Region: Canada

Setup: Managed configuration; forward or port

Documented workflows: Configurable intake; Business-tier calendar booking; Contextual transfer

Integrations: Google Calendar; Outlook/365; MapleWorkSuite

Human coverage and fallback: Transfers to buyer staff with context; configured escalation.

Testing and review: Demo, dashboard and editable rules.

Advertised price: CAD 25/month Solo; CAD 60/month Starter; CAD 99/month Business; CAD 199/month Team-Pro.

Currency: CAD

Billing unit: Mixed minutes and daily call caps

Commercial conditions: Solo: 50 minutes and 5 calls/day; Business: 25 calls/day. Native booking starts Business; base tiers send links. Overage descriptions conflict.

[MapleReceptionist pricing source](https://maplereceptionist.com/?lang=en-CA)

Intake: 2. Custom qualifying questions. [MapleReceptionist intake source](https://maplereceptionist.com/help/)
Actions: 2. Business+ writes to named calendars. [MapleReceptionist actions source](https://maplereceptionist.com/help/)
Handoff: 2. Warm transfer and route context. [MapleReceptionist handoff source](https://maplereceptionist.com/help/)
Controls: 1. Demo and logs; pre-live procedure unverified. [MapleReceptionist controls source](https://maplereceptionist.com/help/)
Commercial clarity: 1. Per-call versus per-minute overage conflict. [MapleReceptionist commercial clarity source](https://maplereceptionist.com/?lang=en-CA)

Unresolved questions: Resolve overage units and Business minute allowance.; Generic transcription claims conflict with Solo exclusion.; Scores cover Business+ functions, not CAD25 Solo.

Source record:

[MapleReceptionist plans](https://maplereceptionist.com/?lang=en-CA). Tier limits and prices
[MapleReceptionist help](https://maplereceptionist.com/help/). Qualification, booking, transfer and logs

### ProMAS AI Receptionist

View evidence and terms for ProMAS AI Receptionist

[Official product](https://www.promas.ca/ai-receptionist). Checked 2026-11-05. Turnkey AI receptionist

Buyer: Appointment-led Canadian SMB

Region: Canada

Setup: Assisted calendar connection

Documented workflows: Appointment booking; Pro reschedule/cancel; SMS/email confirmation

Integrations: Calendar provider unspecified

Human coverage and fallback: No concrete transfer procedure located.

Testing and review: Dashboard, summaries and activity logs.

Advertised price: CAD 299/month Starter; CAD 549/month Pro; CAD 899/month Business.

Currency: CAD

Billing unit: Subscription; volume allowance unspecified

Commercial conditions: Higher workflow/volume tiers; no public usage overage detail.

[ProMAS AI Receptionist pricing source](https://www.promas.ca/ai-receptionist/pricing)

Intake: 1. Appointment details; configurable qualification unverified. [ProMAS AI Receptionist intake source](https://www.promas.ca/ai-receptionist)
Actions: 1. Booking advertised; supported connector list missing. [ProMAS AI Receptionist actions source](https://www.promas.ca/ai-receptionist)
Handoff: unknown. Human handoff not established. [ProMAS AI Receptionist handoff source](https://www.promas.ca/ai-receptionist)
Controls: 1. Logs; no pre-live testing procedure found. [ProMAS AI Receptionist controls source](https://www.promas.ca/ai-receptionist)
Commercial clarity: 1. Prices lack usage terms. [ProMAS AI Receptionist commercial clarity source](https://www.promas.ca/ai-receptionist/pricing)

Unresolved questions: Supported calendars.; Transfer and failed-booking behavior.; Allowances, overages and setup terms.

Source record:

[ProMAS receptionist](https://www.promas.ca/ai-receptionist). Booking and review dashboard
[ProMAS pricing](https://www.promas.ca/ai-receptionist/pricing). Three plans and workflow scope

### Reception by ElevenAgents

View evidence and terms for Reception by ElevenAgents

[Official product](https://www.reception.ai/). Checked 2026-11-05. turnkey AI receptionist

Buyer: Small service firms wanting ready-made phone, chat and booking on ElevenLabs infrastructure.

Region: Global availability claimed; US number assigned directly, outside-US number connection needs extra setup. English/Spanish supported.

Setup: Import business URL, configure business rules and forwarding; no engineering required.

Documented workflows: Qualification by scope/timeline/budget; Calendar availability and booking; Team-first hours/overflow routing; Multi-location routing on Premium

Integrations: Google Calendar; Built-in calendar; Zapier; Webhooks; MCP

Human coverage and fallback: Buyer team routing/overflow documented; vendor-provided human answering not established.

Testing and review: Test-call demo, 14-day/30-phone-minute trial, summaries/transcripts/recordings. Per-plan concurrent call caps.

Advertised price: Reception.ai: Basic $29/75min +$0.40/min; Plus $79/275 +$0.32; Premium $199/1,000 +$0.22.

Currency: USD

Billing unit: Phone minutes; monthly base plus overage.

Commercial conditions: 1/3/5 numbers; 1/3/10 simultaneous calls. Tax extra. Elevenlabs.io product page differs on overage and retains $22 FAQ.

[Reception by ElevenAgents pricing source](https://www.reception.ai/)

Intake: 2. Professional-services example specifies scope, timeline and budget qualification. [Reception by ElevenAgents intake source](https://www.reception.ai/)
Actions: 2. Direct booking with availability; Google Calendar named on product page. [Reception by ElevenAgents actions source](https://elevenlabs.io/reception)
Handoff: 2. Team-first hours/availability and unanswered/after-hours AI fallback documented. [Reception by ElevenAgents handoff source](https://elevenlabs.io/reception)
Controls: 1. Demo/trial and records; custom pre-live acceptance test and rollback not established. [Reception by ElevenAgents controls source](https://www.reception.ai/)
Commercial clarity: 1. Canonical rates/limits clear but official product page has conflicting excess rates. [Reception by ElevenAgents commercial clarity source](https://www.reception.ai/)

Unresolved questions: Resolve official overage conflicts before quoting a contracted cost.; Reception explicitly lacks HIPAA support; do not inherit builder-platform BAA eligibility despite clinic marketing.; No vendor humans established; non-US telephony costs/requirements unresolved.; Concurrency overflow beyond plan cap and data lifecycle not verified.

Source record:

[Reception.ai product and pricing](https://www.reception.ai/). Qualification, booking, routing, integrations and current tiers; Trial and call records
[ElevenLabs Reception](https://elevenlabs.io/reception). Google Calendar and non-US setup; Explicit absence of Reception HIPAA support; conflicting pricing
[Reception launch announcement](https://elevenlabs.io/blog/reception). Distinct turnkey product launched September 16, 2026

### Rhanta

View evidence and terms for Rhanta

[Official product](https://rhanta.com/). Checked 2026-11-05. Turnkey AI receptionist

Buyer: Bilingual small service business

Region: Canada; US; UK; South Africa

Setup: Configure line and calendar

Documented workflows: Lead capture; Calendar booking; Optional outbound

Integrations: Google Calendar; Outlook

Human coverage and fallback: Routes urgent calls to a human chosen by buyer.

Testing and review: Trial and dashboard recordings/transcripts.

Advertised price: CAD 49/month for 100 minutes; CAD 149/month for 500; CAD 399/month advertised unlimited. First two plans: CAD 0.25/minute extra.

Currency: CAD

Billing unit: Monthly minutes

Commercial conditions: 14 days or 60 minutes trial, then automatic paid activation. Terms mention activation fee despite no-setup marketing.

[Rhanta pricing source](https://rhanta.com/)

Intake: 1. Lead capture; structured qualification not established. [Rhanta intake source](https://rhanta.com/)
Actions: 2. Bookings sync to named calendars. [Rhanta actions source](https://rhanta.com/features/)
Handoff: 1. Urgent transfer claim; failure path unclear. [Rhanta handoff source](https://rhanta.com/terms/)
Controls: 1. Trial/logs; pre-live procedure unverified. [Rhanta controls source](https://rhanta.com/terms/)
Commercial clarity: 1. Activation fee and unlimited scope unresolved. [Rhanta commercial clarity source](https://rhanta.com/terms/)

Unresolved questions: Activation fee amount; unlimited fair-use terms.; Recording availability differs between feature and terms pages.

Source record:

[Rhanta pricing/product](https://rhanta.com/). Plans and regions
[Rhanta features](https://rhanta.com/features/). Calendar writes; outbound shares minute pool
[Rhanta terms](https://rhanta.com/terms/). Trial conversion and activation charge

### Rosie

View evidence and terms for Rosie

[Official product](https://heyrosie.com/solutions/ai-receptionist). Checked 2026-11-05. turnkey AI receptionist

Buyer: Small service businesses wanting easy phone overflow and booking.

Region: English/Spanish documented; exact US/Canada number eligibility unconfirmed.

Setup: Imports website/Google business information; configure FAQs and forwarding.

Documented workflows: Custom messages; Text booking link on Professional; Direct calendar booking on Scale; Waterfall transfer on Growth

Integrations: Zapier; Calendar connector availability needs confirmation

Human coverage and fallback: Buyer staff transfer, not vendor-supplied humans; warm/live transfers start at Scale.

Testing and review: Seven-day all-feature trial, editable FAQs, call recordings/transcripts/summaries.

Advertised price: Professional $49/250 minutes; Scale $149/1,000; Growth $299/2,000 monthly.

Currency: USD

Billing unit: Voice minutes; optional website texting charged separately.

Commercial conditions: Professional two intake scenarios; Scale five; Growth unlimited. Website texting $50/25 conversations then $1 each. Voice overage not located.

[Rosie pricing source](https://heyrosie.com/solutions/ai-receptionist)

Intake: 2. Custom scenario-based message taking. [Rosie intake source](https://heyrosie.com/solutions/ai-receptionist)
Actions: 2. Direct calendar booking documented on Scale; Professional only sends a link. [Rosie actions source](https://heyrosie.com/solutions/ai-receptionist)
Handoff: 2. Scale adds warm/live transfers; Growth adds sequential destination fallback. [Rosie handoff source](https://heyrosie.com/solutions/ai-receptionist)
Controls: 1. Trial and call records exist; custom pre-live test workflow not established. [Rosie controls source](https://heyrosie.com/solutions/ai-receptionist)
Commercial clarity: 1. Tier gates clear; voice excess/budget exhaustion unresolved. [Rosie commercial clarity source](https://heyrosie.com/solutions/ai-receptionist)

Unresolved questions: Voice overage and behavior when minutes expire.; Supported calendars, rescheduling and booking conflict semantics.; No voice quality or reliability testing.

Source record:

[Rosie AI Receptionist and plans](https://heyrosie.com/solutions/ai-receptionist). Plan-gated link sending, calendar booking and transfers; Usage allowances, trial and call records

### Upfirst

View evidence and terms for Upfirst

[Official product](https://upfirst.ai/). Checked 2026-11-05. turnkey AI receptionist

Buyer: SMBs seeking direct booking and staff handoff with per-call billing.

Region: US offering researched; English/Spanish and 35+ languages. Canadian number eligibility not verified.

Setup: Website import and customizable questions; calendar/CRM connections. Assisted implementation included on Scale/Enterprise.

Documented workflows: Structured intake fields; Direct calendar booking; Warm/waterfall staff transfers; CRM API writes; Two-way SMS

Integrations: Google Calendar; Outlook; Clio Manage; Acuity; Calendly; Square; Zapier; API integrations

Human coverage and fallback: Transfers to buyer staff with introduction and sequential attempts. Vendor customer support is distinct from call-answering humans; no supplied human receptionist established.

Testing and review: Official setup guide prescribes a real test call then transcript review before forwarding. Dashboard tests disable texts/transfers. Recordings, analytics and roles.

Advertised price: Starter $24.95/30 calls +$1.50 each excess; Premium $59.95/90 +$1; Pro $159.95/300 +$0.75; Scale $299/600 +$0.70.

Currency: USD

Billing unit: Billable calls; excludes spam, under-15-second and silent calls.

Commercial conditions: Extra agents $9.95/month. Trial is 14 days or 100 calls, plus 25 texts; no card. Managed integrations Scale+. Texting charges/limits after trial not established.

[Upfirst pricing source](https://upfirst.ai/pricing)

Intake: 2. Configurable questions and structured collection fields. [Upfirst intake source](https://upfirst.ai/docs/setup-guide.md)
Actions: 2. Direct writes to named calendars and CRM API workflows. [Upfirst actions source](https://upfirst.ai/pricing)
Handoff: 2. Warm introduction and sequential buyer-staff destinations documented. [Upfirst handoff source](https://upfirst.ai/pricing)
Controls: 2. Explicit pre-forwarding real-phone test plus transcript review; sandbox limits disclosed. [Upfirst controls source](https://upfirst.ai/docs/setup-guide.md)
Commercial clarity: 1. Voice charges clear; paid-plan texting units/allowance not established. [Upfirst commercial clarity source](https://upfirst.ai/pricing)

Unresolved questions: Paid-plan SMS charges/limits, call-duration ceiling and exact number regions.; Vendor AI-provider zero-retention claim does not mean customer-facing call logs are never stored.; No hands-on validation; dashboard-only trial cannot establish transfer/text behavior.

Source record:

[Upfirst product](https://upfirst.ai/). Warm transfer with caller context; Website import and booking
[Upfirst pricing](https://upfirst.ai/pricing). Call tiers/exclusions, trial, integrations and staff waterfall; Managed setup on Scale/Enterprise
[Upfirst official setup guide](https://upfirst.ai/docs/setup-guide.md). Structured collection fields; Real-phone test and transcript review; dashboard test disables transfers/texts

## Human and hybrid services

Compare these when a staffed person is part of the required service. The records separate vendor-supplied receptionists, transfers to your team and the bill for each part of a call. Human-only services provide a comparison with staffed coverage.

8 records. Select a product for its plan conditions, prices and source-linked score reasons.

| Product | Intake | Actions | Handoff | Controls | Commercial |
| --- | --- | --- | --- | --- | --- |
| [Abby Human + AI Receptionist](https://agentreport.io/ai-receptionist-market-comparison/#product-abby) | 2 | 2 | 1 | 1 | 2 |
| [AnswerConnect](https://agentreport.io/ai-receptionist-market-comparison/#product-answerconnect) | 1 | 2 | 1 | 1 | 1 |
| [Moneypenny AI Receptionist](https://agentreport.io/ai-receptionist-market-comparison/#product-moneypenny-ai) | 2 | 1 | 2 | 2 | 1 |
| [PATLive](https://agentreport.io/ai-receptionist-market-comparison/#product-patlive) | 2 | 2 | 2 | 1 | 2 |
| [ReceptionHQ human services](https://agentreport.io/ai-receptionist-market-comparison/#product-receptionhq-human) | 2 | 2 | 2 | 1 | 1 |
| [ReceptionHQ MyAI Receptionist](https://agentreport.io/ai-receptionist-market-comparison/#product-receptionhq-ai) | 1 | 1 | 2 | 1 | 1 |
| [Ruby](https://agentreport.io/ai-receptionist-market-comparison/#product-ruby) | 2 | 2 | 1 | 1 | 1 |
| [Smith.ai AI Receptionist](https://agentreport.io/ai-receptionist-market-comparison/#product-smith-ai-receptionist) | 2 | 1 | 2 | 2 | 1 |

### Abby Human + AI Receptionist

View evidence and terms for Abby Human + AI Receptionist

[Official product](https://www.abby.com/products/ai-receptionist/). Checked 2026-11-05. hybrid AI and vendor human receptionist

Buyer: Professional SMBs wanting a managed adjustable AI/human mix.

Region: US-based human team; English/Spanish. Canadian eligibility not confirmed.

Setup: Assisted onboarding, business scripts; self-service call controls.

Documented workflows: Screening and qualification; Messages; Calendar bookings; Human/staff routing

Integrations: Scheduling platforms; CRM/custom integrations scoped separately; individual connector limits unverified

Human coverage and fallback: Vendor US-based human receptionists on same subscription; AI/human parts of a call bill separately.

Testing and review: Call records, portal/app usage, editable handling, free trial; HIPAA option explicitly marked human-only on pricing page.

Advertised price: $164/50, $329/100, $599/200, $1,380/500 Abby Minutes monthly; enterprise quote.

Currency: USD

Billing unit: One Abby Minute = one human minute or two AI minutes.

Commercial conditions: Overage at plan's Abby Minute rate; no setup fee, month-to-month. Custom integrations separately scoped.

[Abby Human + AI Receptionist pricing source](https://www.abby.com/pricing/)

Intake: 2. Scripted qualification and contact capture. [Abby Human + AI Receptionist intake source](https://www.abby.com/products/ai-receptionist/)
Actions: 2. Direct booking described; custom workflows scoped. [Abby Human + AI Receptionist actions source](https://www.abby.com/products/ai-receptionist/)
Handoff: 1. Vendor humans available and split billing defined; exact routing/context policy unverified. [Abby Human + AI Receptionist handoff source](https://www.abby.com/pricing/)
Controls: 1. Editable handling, usage and call records; pre-live test procedure not established. [Abby Human + AI Receptionist controls source](https://www.abby.com/pricing/)
Commercial clarity: 2. Shared-minute conversion and overage rule explicit. [Abby Human + AI Receptionist commercial clarity source](https://www.abby.com/pricing/)

Unresolved questions: Exact connector capabilities and custom implementation fees.; Free-trial usage/duration.; Do not transfer human-only HIPAA statement to AI service.

Source record:

[Abby AI Receptionist](https://www.abby.com/products/ai-receptionist/). Intake, booking and human mix; Summary/transcript/recording availability
[Abby pricing](https://www.abby.com/pricing/). Shared-minute unit, tiers, controls and human-only HIPAA boundary

### AnswerConnect

View evidence and terms for AnswerConnect

[Official product](https://www.answerconnect.com/). Checked 2026-11-05. human answering substitute

Buyer: SMBs preferring 24/7 human call handling, CRM capture and scheduling.

Region: US product pages researched; other-country pricing not assumed.

Setup: Consultative call-flow setup; forward existing line or request toll-free number.

Documented workflows: Message and lead capture; Qualification marketed; Setmore appointment booking; Urgent staff transfers

Integrations: Setmore with Google Calendar/Office 365 sync; Salesforce; Zoho; Zendesk; Slack; Zapier

Human coverage and fallback: Vendor humans answer first; transfer to buyer mobile/home/on-call line.

Testing and review: Portal interaction records and minute usage; app/email/SMS updates. Customized demo requires contact form, not attempted.

Advertised price: Official pricing route presents a contact form; numerical current plans not public in retrieved page.

Currency: USD (US offering; quote required)

Billing unit: Minutes, per how-it-works usage FAQ.

Commercial conditions: Plan allowance, excess rate, setup fees and trial conditions unverified. No contract lock-in stated; Setmore premium included.

[AnswerConnect pricing source](https://www.answerconnect.com/view-pricing)

Intake: 1. Lead capture/qualification claimed; structured qualifying fields not established. [AnswerConnect intake source](https://www.answerconnect.com/services/answering-services/call-routing-transfer-service)
Actions: 2. Receptionists book directly using included Setmore. [AnswerConnect actions source](https://www.answerconnect.com/services/appointment-scheduling)
Handoff: 1. Urgent transfers and custom flows stated; unavailable destination behavior unclear. [AnswerConnect handoff source](https://www.answerconnect.com/services/answering-services/call-routing-transfer-service)
Controls: 1. Interaction/usage monitoring; pre-live testing not established. [AnswerConnect controls source](https://www.answerconnect.com/how-it-works)
Commercial clarity: 1. Quote route and minute basis; allowance and excess rates unavailable. [AnswerConnect commercial clarity source](https://www.answerconnect.com/view-pricing)

Unresolved questions: All numerical commercial terms.; Qualification configuration, transfer retry/context details and prelaunch testing.; Canadian terms and data lifecycle.

Source record:

[AnswerConnect live answering](https://www.answerconnect.com/). Human answering and named integrations
[AnswerConnect view pricing](https://www.answerconnect.com/view-pricing). Contact-form buying route
[How AnswerConnect works](https://www.answerconnect.com/how-it-works). Forwarding, minute usage and no lock-in
[Appointment scheduling](https://www.answerconnect.com/services/appointment-scheduling). Setmore included and calendar sync
[Call routing and transfer](https://www.answerconnect.com/services/answering-services/call-routing-transfer-service). Custom scripts and urgent-call routing

### Moneypenny AI Receptionist

View evidence and terms for Moneypenny AI Receptionist

[Official product](https://www.moneypenny.com/us/ai-receptionist). Checked 2026-11-05. managed AI with optional vendor human escalation

Buyer: SMBs wanting an implementation specialist and human backup.

Region: US offering researched; separate UK offering exists. Canada eligibility unconfirmed.

Setup: Solutions architect configures knowledge and call routing; customer tests before forwarding.

Documented workflows: FAQ/message capture; Lead qualification; Calendar scheduling; Complex/high-value call routing

Integrations: Calendar connection; CRM integrations advertised; specific connectors unverified

Human coverage and fallback: Routes to buyer staff or Moneypenny receptionists. The pricing FAQ says bilingual answering and transfers have no feature surcharge, lists human escalation on AI plans, and allows combining AI and human plans. It does not establish whether an escalated call also consumes human minutes.

Testing and review: Prelaunch test/refine stage, transcripts, caller analytics, supported optimization.

Advertised price: Monthly AI: $99/50 calls, $199/100, $435/250, $775/500. Separate human plans: $165/50 minutes, $265/100, $422/200, $985/500.

Currency: USD

Billing unit: AI calls versus human minutes; different plan families.

Commercial conditions: Extra AI calls respectively $2.39/$2.19/$1.89/$1.69; separate human extra minutes $2.85/$2.65/$2.39/$2.09. FAQ lists no feature surcharge for bilingual answering/transfers and includes escalation on AI plans. Human-minute consumption during escalation is unresolved. Cancellation needs 30 days notice, effective next billing date.

[Moneypenny AI Receptionist pricing source](https://www.moneypenny.com/us/pricing)

Intake: 2. Qualification and data collection explicit. [Moneypenny AI Receptionist intake source](https://www.moneypenny.com/us/ai-receptionist)
Actions: 1. Calendar scheduling described; connector behavior unspecified. [Moneypenny AI Receptionist actions source](https://www.moneypenny.com/us/ai-receptionist)
Handoff: 2. Frustration, explicit request and complex-call escalation documented. [Moneypenny AI Receptionist handoff source](https://www.moneypenny.com/us/ai-receptionist)
Controls: 2. Prelaunch refinement and transcripts/analytics. [Moneypenny AI Receptionist controls source](https://www.moneypenny.com/us/ai-receptionist)
Commercial clarity: 1. Both plan families are priced; whether AI escalation also consumes a human-minute plan remains unspecified. [Moneypenny AI Receptionist commercial clarity source](https://www.moneypenny.com/us/pricing)

Unresolved questions: Does an escalated AI call also consume a human-minute plan? The no-feature-surcharge FAQ does not specify this meter.; Confirmed calendar write versus booking-request workflow by connector.; Canadian support.

Source record:

[Moneypenny AI Receptionist](https://www.moneypenny.com/us/ai-receptionist). Managed setup, caller routing and vendor-human fallback; Tests, transcripts and analytics
[Moneypenny US pricing](https://www.moneypenny.com/us/pricing). Separate AI-call and human-minute price ladders and excess rates; FAQ includes human escalation on AI plans and no feature surcharge for bilingual answering/transfers; combined AI/human plans available

### PATLive

View evidence and terms for PATLive

[Official product](https://www.patlive.com/). Checked 2026-11-05. human answering substitute

Buyer: SMBs wanting outsourced humans for intake, booking and dispatch.

Region: US-based workforce; US offering researched. Canadian number eligibility unconfirmed.

Setup: Forward existing line or use assigned local/toll-free number; customize call instructions.

Documented workflows: Custom intake; Book, reschedule and cancel appointments; Emergency dispatch; Staff or department routing

Integrations: Google Calendar; Calendly; AppointmentPlus; MindBody; Setmore; native listings

Human coverage and fallback: Vendor employees answer from the outset; transfers go to buyer staff. Availability, schedules and caller lists determine transfer versus message/voicemail.

Testing and review: 14-day trial continues into selected paid plan; recordings, reporting, editable instructions and real-time staff status.

Advertised price: PAYG $49/month plus $2.99/min; 50 minutes $99 plus $2.29/min excess; 200 $349 plus $1.99; 500 $759 plus $1.79.

Currency: USD

Billing unit: Live receptionist minutes; outbound and chat separately billed.

Commercial conditions: Government taxes/fees extra. No after-call billing, night/weekend or bilingual surcharge. No contract. Optional texting activation $50; extra numbers $5/month.

[PATLive pricing source](https://www.patlive.com/pricing/)

Intake: 2. Custom call flows and client intake supported. [PATLive intake source](https://www.patlive.com/solutions/call-screening-transfers/)
Actions: 2. Direct booking, changes and cancellations in connected calendars. [PATLive actions source](https://www.patlive.com/solutions/appointment-scheduling/)
Handoff: 2. Status/rules govern staff routing or message fallback; humans supplied. [PATLive handoff source](https://www.patlive.com/solutions/call-screening-transfers/)
Controls: 1. Trial and recordings described; separate pre-live acceptance testing unclear. [PATLive controls source](https://www.patlive.com/pricing/)
Commercial clarity: 2. Units, allowance, excess, after-call exclusions and optional charges explicit. [PATLive commercial clarity source](https://www.patlive.com/pricing/)

Unresolved questions: Detailed data retention/deletion and access roles.; Canadian number support.; No hands-on test; advertised results and testimonials excluded.

Source record:

[PATLive pricing](https://www.patlive.com/pricing/). Human-only, US employees, usage tiers, trial and billing boundaries; Call records and forwarding setup
[PATLive call screening and transfers](https://www.patlive.com/solutions/call-screening-transfers/). Status, schedules, lists and unavailable-staff message fallback
[PATLive appointment scheduling](https://www.patlive.com/solutions/appointment-scheduling/). Direct calendar writes, changes and cancellations
[PATLive integrations](https://www.patlive.com/platform/integrations/). Named native scheduling connectors

### ReceptionHQ human services

View evidence and terms for ReceptionHQ human services

[Official product](https://www.receptionhq.com/pricing/). Checked 2026-11-05. human answering substitute

Buyer: Low-volume message-only buyers through firms needing human CRM/calendar work.

Region: US offering; US workforce specifically during core hours. Other regions have separate branded sites; Canada unverified.

Setup: Forward existing number; configure greeting and availability in portal. MyAssistant/MyDiary setup scoped by complexity.

Documented workflows: MessageExpress message capture; ReceptionistPlus staff routing; MyAssistant CRM/webform updates; MyDiary bookings, cancellations and waitlists

Integrations: Customer webforms/CRM via MyAssistant; Customer calendar tools via MyDiary; exact connectors unverified

Human coverage and fallback: Vendor humans answer first; ReceptionistPlus checks availability/DND before attempting buyer staff transfer.

Testing and review: Portal changes to greeting, FAQs, routing and scheduling instructions. Seven-day no-card trial is ReceptionistPlus core-hours coverage, not every service.

Advertised price: MessageExpress $25/month +$1.99/call; ReceptionistPlus $40 +$2.50/call. MyAssistant/MyDiary $50 +$1.99/min PAYG.

Currency: USD

Billing unit: Calls for message/transfer services; exact-second time for assistant/calendar services.

Commercial conditions: MyAssistant setup from $50; MyDiary from $99. Example MyDiary100: $225/100min +$2.30/min. Sales tax extra. More tiers offered; after-hours commercial scope needs confirmation.

[ReceptionHQ human services pricing source](https://www.receptionhq.com/pricing/)

Intake: 2. MyAssistant custom scripts capture additional caller data. [ReceptionHQ human services intake source](https://www.receptionhq.com/service/live-call-answering/virtual-assistant/)
Actions: 2. MyDiary writes and changes bookings; MyAssistant enters CRM/webforms. These are separate paid services. [ReceptionHQ human services actions source](https://www.receptionhq.com/service/live-call-answering/virtual-receptionist-appointment-scheduling/)
Handoff: 2. ReceptionistPlus checks DND/availability and attempts selected transfers. [ReceptionHQ human services handoff source](https://www.receptionhq.com/service/live-call-answering/virtual-receptionist/)
Controls: 1. Portal controls and restricted trial; pre-live acceptance procedure unclear. [ReceptionHQ human services controls source](https://www.receptionhq.com/pricing/)
Commercial clarity: 1. Family-specific rates exist; setup depends on complexity and after-hours terms need confirmation. [ReceptionHQ human services commercial clarity source](https://www.receptionhq.com/pricing/)

Unresolved questions: A general no-setup statement must not override MyAssistant/MyDiary setup charges.; Named calendar/CRM compatibility and after-hours staffing location/fees.; Does trial cover required scheduling workflow? Published trial is ReceptionistPlus.

Source record:

[ReceptionHQ pricing](https://www.receptionhq.com/pricing/). Distinct service families and pricing units; Trial restricted to ReceptionistPlus
[MyAssistant](https://www.receptionhq.com/service/live-call-answering/virtual-assistant/). Custom intake, CRM/webform writes, setup cost
[MyDiary](https://www.receptionhq.com/service/live-call-answering/virtual-receptionist-appointment-scheduling/). Bookings and changes, portal controls, setup and excess rates
[ReceptionistPlus](https://www.receptionhq.com/service/live-call-answering/virtual-receptionist/). DND/availability-based transfers and PAYG pricing

### ReceptionHQ MyAI Receptionist

View evidence and terms for ReceptionHQ MyAI Receptionist

[Official product](https://www.receptionhq.com/service/hybrid-ai-phone-answering/). Checked 2026-11-05. hybrid AI with vendor human fallback

Buyer: Small businesses needing basic AI answering with a supplied human escalation path.

Region: US offering. English/Spanish AI 24/7; bilingual human backup 5am–7pm MST daily except Thanksgiving, Christmas and New Year.

Setup: Website information and greeting; forward existing business number. Seven-day trial setup offered.

Documented workflows: FAQ answers; Caller name/contact/reason capture; Email/SMS summaries; Transfer when uncertain or caller requests human

Integrations: Website knowledge import; business-system writes not established

Human coverage and fallback: Configurable message fallback, buyer staff transfer or vendor live receptionist. English human backup outside bilingual hours; core-hours humans US-based.

Testing and review: Custom script/greeting and summaries; seven-day trial. Recording, monitoring dashboard and pre-live test procedure unverified.

Advertised price: $10/10 calls, $25/25, $45/50, $90/100, $180/200, $270/300, $360/400 or $450/500 monthly.

Currency: USD

Billing unit: Calls; no setup fee advertised.

Commercial conditions: Sales tax extra. Above500 custom quote. Excess-call rate, human-leg charges and maximum call length unresolved.

[ReceptionHQ MyAI Receptionist pricing source](https://www.receptionhq.com/service/hybrid-ai-phone-answering/)

Intake: 1. Basic contact/reason and FAQ collection; structured qualification not shown. [ReceptionHQ MyAI Receptionist intake source](https://www.receptionhq.com/service/hybrid-ai-phone-answering/)
Actions: 1. Messages and transfers demonstrated; business-record writes unverified. [ReceptionHQ MyAI Receptionist actions source](https://www.receptionhq.com/service/hybrid-ai-phone-answering/)
Handoff: 2. Uncertainty/request triggers staff or supplied-human transfer, or message fallback. [ReceptionHQ MyAI Receptionist handoff source](https://www.receptionhq.com/service/hybrid-ai-phone-answering/)
Controls: 1. Trial, scripting and summaries; pre-live testing/operational dashboard unverified. [ReceptionHQ MyAI Receptionist controls source](https://www.receptionhq.com/service/hybrid-ai-phone-answering/)
Commercial clarity: 1. Call allowance explicit; excess and human-leg billing missing. [ReceptionHQ MyAI Receptionist commercial clarity source](https://www.receptionhq.com/service/hybrid-ai-phone-answering/)

Unresolved questions: Human escalation fee and excess-call treatment.; Recording retention, context transfer and failed human destination behavior.; Do not infer 24/7 Spanish human coverage from 24/7 bilingual AI.

Source record:

[ReceptionHQ AI answering with human backup](https://www.receptionhq.com/service/hybrid-ai-phone-answering/). AI intake, fallback options and bilingual staffing hours; Call tiers, setup and seven-day trial

### Ruby

View evidence and terms for Ruby

[Official product](https://www.ruby.com/solutions/live-virtual-receptionists/). Checked 2026-11-05. human answering substitute with AI assistance

Buyer: Professional and service SMBs seeking human intake and calendar/CRM administration.

Region: US offering researched; Canadian enrollment/number support not verified.

Setup: Managed personalized call handling and forwarding; optional business-number hosting.

Documented workflows: Custom lead intake; Scheduling/rescheduling; Payment collection; Outbound call assistance

Integrations: Calendly; Google Calendar; Clio; FieldPulse; MyCase; Filevine

Human coverage and fallback: Humans answer from outset. Transfer to buyer staff/voicemail described; detailed no-answer routing not reviewed.

Testing and review: Portal activity and real-time status; optional AI call transcripts/sentiment. Usage alerts at 85%/100%; no independent pre-live test procedure found.

Advertised price: $250/50 minutes, $395/100, $720/200, $1,725/500 monthly.

Currency: USD

Billing unit: Receptionist minutes rounded up in 60-second increments, including hold and post-call work.

Commercial conditions: Plan-specific overage rate not located. No rollover. Credit-card payments add 3%. Downgrade restrictions after initial three-cycle calibration. Chat separate.

[Ruby pricing source](https://www.ruby.com/plans-and-pricing/)

Intake: 2. Configurable information collection and lead intake. [Ruby intake source](https://www.ruby.com/plans-and-pricing/)
Actions: 2. Calendly changes and FieldPulse lead/project writes named. [Ruby actions source](https://www.ruby.com/solutions/integrations/)
Handoff: 1. Staff/voicemail transfer established; detailed fallback not verified. [Ruby handoff source](https://rubyhelpcenter.helpjuice.com/en_US/billing/ruby-billing-basics)
Controls: 1. Monitoring and usage alerts; pre-live test process unverified. [Ruby controls source](https://rubyhelpcenter.helpjuice.com/en_US/billing/ruby-billing-basics)
Commercial clarity: 1. Metering well described but numerical excess rates unresolved. [Ruby commercial clarity source](https://rubyhelpcenter.helpjuice.com/en_US/billing/ruby-billing-basics)

Unresolved questions: Numerical overage rates, trial/cancellation specifics and Canadian support.; Do not classify AI assistance as autonomous AI call answering.

Source record:

[Ruby plans and pricing](https://www.ruby.com/plans-and-pricing/). Minute packages and same feature set; Configurable intake, status and portal
[Ruby integrations](https://www.ruby.com/solutions/integrations/). Calendar writes and named CRM records
[AI at Ruby](https://www.ruby.com/ai/). AI supports humans: knowledge assistance, transcripts, sentiment and filtering
[Ruby Billing Basics](https://rubyhelpcenter.helpjuice.com/en_US/billing/ruby-billing-basics). Minute definition/rounding, card fee, overage and downgrade policies

### Smith.ai AI Receptionist

View evidence and terms for Smith.ai AI Receptionist

[Official product](https://smith.ai/ai-receptionist). Checked 2026-11-05. turnkey AI with optional vendor human escalation

Buyer: Small firms needing lead intake, notably legal and service businesses.

Region: US-oriented; English/Spanish documented. Canadian eligibility not confirmed.

Setup: Self-serve training; managed customization at Enterprise.

Documented workflows: Qualification; Scheduling feature advertised; confirmed in-call calendar write unverified; Warm staff transfer; CRM intake integrations advertised

Integrations: Calendly; Clio; Zapier

Human coverage and fallback: Product FAQ distinguishes free AI-triggered escalation from paid buyer-configured human verification/scheduling. Pricing FAQ instead describes built-in 24/7 vendor backup available at buyer discretion without stating the add-on split. Buyer-staff transfers are separate.

Testing and review: Quality Studio prelaunch testing plus recordings, transcripts and outcome review. Monthly test/simulation allowances: Free 25/50; Pro75 75/150, Pro150 150/300, Pro300 300/600; Enterprise300 300/600, Enterprise500 500/1,000, Enterprise1000+ 1,000+/2,000+. Overage toggle.

Advertised price: Monthly: Free 25 calls; Pro $150/75, $270/150 or $500/300 calls; Enterprise $500/300 or $800/500 calls; 1,000+ custom.

Currency: USD

Billing unit: Answered calls, with spam adjustments; optional human add-on terms differ between official FAQs.

Commercial conditions: Included/extra USD per call: Free $0/$3; Pro75 $2/$2.50, Pro150 $1.80/$2.30, Pro300 $1.67/$2.17; Enterprise300 $1.67/$2.17, Enterprise500 $1.60/$2.10, Enterprise1000+ custom. Answered calls count by default; selected spam can remove up to 10% per billing cycle; known spam blocked before answer is excluded. Free requires a card; excess usage is opt-in. Human add-on rate unpublished.

[Smith.ai AI Receptionist pricing source](https://smith.ai/pricing/ai-receptionist)

Intake: 2. Explicit qualification and service-aware intake. [Smith.ai AI Receptionist intake source](https://smith.ai/ai-receptionist)
Actions: 1. Calendly scheduling is listed on Free and paid tiers; exact in-call event creation versus a booking link is not established. CRM integration names alone do not prove writes. [Smith.ai AI Receptionist actions source](https://smith.ai/pricing/ai-receptionist)
Handoff: 2. Staff warm transfer and vendor-human escalation are documented; the two FAQs differ on the commercial boundary. [Smith.ai AI Receptionist handoff source](https://smith.ai/ai-receptionist)
Controls: 2. Prelaunch simulations, test calls and review records; allowances scale with the selected call tier. [Smith.ai AI Receptionist controls source](https://smith.ai/pricing/ai-receptionist)
Commercial clarity: 1. Selector rates and spam treatment are published; human-backup FAQs conflict and the optional human rate is absent. [Smith.ai AI Receptionist commercial clarity source](https://smith.ai/pricing/ai-receptionist)

Unresolved questions: Reconcile human coverage and add-on charge between https://smith.ai/ai-receptionist (specific trigger/fee split) and https://smith.ai/pricing/ai-receptionist (built-in discretionary backup).; Confirmed in-call calendar write and its connector prerequisites.; Canadian number support.; Pricing FAQ requires 30 days cancellation notice; confirm the effective final billing date.

Source record:

[AI Receptionist](https://smith.ai/ai-receptionist). Qualification, staff transfer and prelaunch testing; Specific FAQ separates AI-triggered and buyer-configured human involvement
[AI Receptionist pricing](https://smith.ai/pricing/ai-receptionist). All call selectors, included/extra rates, test/simulation allowances and spam adjustment; Calendly scheduling named without a confirmed in-call write; Pricing FAQ describes built-in human backup without the product FAQ fee split

## Phone-system products

Check your existing phone provider before buying another service. Some offers also work standalone. Account prerequisites and industry-specific connectors remain conditions of the individual scores.

9 records. Select a product for its plan conditions, prices and source-linked score reasons.

| Product | Intake | Actions | Handoff | Controls | Commercial |
| --- | --- | --- | --- | --- | --- |
| [Aircall AI Receptionist / AI Voice Agents](https://agentreport.io/ai-receptionist-market-comparison/#product-aircall-ai-receptionist) | 2 | 2 | 2 | 2 | 1 |
| [CloudTalk AI Receptionist (Specialist upgrade noted)](https://agentreport.io/ai-receptionist-market-comparison/#product-cloudtalk-ai-receptionist) | 1 | 1 | 2 | 1 | 1 |
| [Dialpad AI Receptionist / Resolve AI Agents](https://agentreport.io/ai-receptionist-market-comparison/#product-dialpad-resolve) | 2 | 2 | 2 | 2 | 1 |
| [GoTo Connect AI Receptionist (AthenaOne writes: established US patients)](https://agentreport.io/ai-receptionist-market-comparison/#product-goto-ai-receptionist) | 1 | 2 | 2 | 1 | 1 |
| [Nextiva XBert](https://agentreport.io/ai-receptionist-market-comparison/#product-nextiva-xbert) | 1 | 2 | 2 | 2 | 2 |
| [Ooma AI Receptionist](https://agentreport.io/ai-receptionist-market-comparison/#product-ooma-ai-receptionist) | 2 | 2 | 2 | 1 | 1 |
| [Quo Sona (formerly OpenPhone)](https://agentreport.io/ai-receptionist-market-comparison/#product-quo-sona) | 2 | 1 | 1 | 2 | 2 |
| [RingCentral AI Receptionist (AIR)](https://agentreport.io/ai-receptionist-market-comparison/#product-ringcentral-air) | 2 | 2 | 2 | 2 | 2 |
| [Zoom Virtual Agent Receptionist](https://agentreport.io/ai-receptionist-market-comparison/#product-zoom-zva-receptionist) | 1 | 2 | 2 | 2 | 1 |

### Aircall AI Receptionist / AI Voice Agents

View evidence and terms for Aircall AI Receptionist / AI Voice Agents

[Official product](https://aircall.io/products/ai/ai-receptionist/). Checked 2026-11-05. phone-platform-receptionist-with-standalone-option

Buyer: SMB/midmarket teams connecting calls to CRM and operational systems

Region: US/Canadian browser/phone trials stated; numbers in 100+ countries, eligibility varies

Setup: Template, knowledge sources, plain-language rules; standalone or Aircall call flows; optional engineer assistance.

Documented workflows: Custom intake; Calendar booking and CRM logging; Tickets, order lookup and payment workflows depend on connected systems

Integrations: HubSpot; Salesforce; Zendesk; Shopify; Stripe; Calendly

Human coverage and fallback: Customer staff; configured routing, escalation and fallback logic with context.

Testing and review: Test before publishing; Agent Performance dashboard and content-gap recommendations.

Advertised price: Current US pricing: standalone $99/month minimum; PAYG $.29/min; annual-commitment bundles $250/1,000 min, $805/3,500 min, $1900/10,000 min.

Currency: USD

Billing unit: Conversation minutes; bundles billed monthly with annual commitment

Commercial conditions: Current page includes telephony/LLM costs. Linked billing help describes separate telephony and older rates; account contract governs. Minimum-spend mechanics need confirmation.

[Aircall AI Receptionist / AI Voice Agents pricing source](https://aircall.io/pricing/)

Intake: 2. Custom caller intake questions explicitly listed. [Aircall AI Receptionist / AI Voice Agents intake source](https://aircall.io/pricing/)
Actions: 2. Named calendar/CRM and commerce writes. [Aircall AI Receptionist / AI Voice Agents actions source](https://aircall.io/pricing/)
Handoff: 2. Custom escalation/fallback paths plus context. [Aircall AI Receptionist / AI Voice Agents handoff source](https://aircall.io/pricing/)
Controls: 2. Pre-live testing and agent dashboard. [Aircall AI Receptionist / AI Voice Agents controls source](https://aircall.io/products/ai/ai-receptionist/)
Commercial clarity: 1. Detailed current rates conflict with linked billing guidance. [Aircall AI Receptionist / AI Voice Agents commercial clarity source](https://aircall.io/pricing/)

Unresolved questions: Which rate schedule applies to new versus existing accounts; $99 minimum treatment against usage; Telephony exclusions, toll-free and international coverage; Connector permissions and failed-write behavior

Source record:

[Aircall AI Receptionist](https://aircall.io/products/ai/ai-receptionist/). Setup, intake and pre-live testing
[Aircall AI Voice Agent Platform](https://aircall.io/products/ai/voice-agent/). Named actions, context handoff and geography
[Aircall pricing](https://aircall.io/pricing/). Standalone minimum, current rates and included telephony
[Understanding AI Voice Agent charges](https://support.aircall.io/en-gb/articles/28888299272733). Precise seconds, sub-15-second exclusion; older/separate-telephony caveat

### CloudTalk AI Receptionist (Specialist upgrade noted)

View evidence and terms for CloudTalk AI Receptionist (Specialist upgrade noted)

[Official product](https://www.cloudtalk.io/cloudtalk-ai-voice-agent/). Checked 2026-11-05. phone-system-receptionist-and-workflow-upgrade

Buyer: CloudTalk teams needing inbound reception; Specialist tier for broader automation

Region: US/Canada/global number offering; country and feature eligibility vary

Setup: CloudTalk add-on; self-guided receptionist or assisted Specialist implementation.

Documented workflows: Receptionist: FAQs, contact capture, routing; Page lists Google/Outlook booking; SMS scheduling links marked coming soon; Specialist: multistep workflows, calendar sync/rescheduling and system writes

Integrations: Google/Outlook calendars; HubSpot, Salesforce, Pipedrive; exact tier behavior to verify

Human coverage and fallback: Transfers to customer's staff with context; not supplied answering personnel.

Testing and review: Built-in test call; recordings/transcripts; full live/post-call observability emphasized on Specialist.

Advertised price: US-dollar FAQ: $99/month, 200 min Receptionist, $349/month, 1000 min Specialist; base platform from $25/user/month. Rendered price cards were EUR.

Currency: USD FAQ; EUR displayed table

Billing unit: Base seats plus AI minute bundles

Commercial conditions: 50 free minutes first month/14-day trial, not ongoing free plan. Overage not established. US software recovery fee 11%; Canada starts December 2 2026.

[CloudTalk AI Receptionist (Specialist upgrade noted) pricing source](https://www.cloudtalk.io/pricing/)

Intake: 1. Receptionist documents contact capture; structured qualification emphasized on Specialist. [CloudTalk AI Receptionist (Specialist upgrade noted) intake source](https://www.cloudtalk.io/cloudtalk-ai-voice-agent/)
Actions: 1. Receptionist/agent claims overlap; advanced system writes require Specialist. [CloudTalk AI Receptionist (Specialist upgrade noted) actions source](https://www.cloudtalk.io/cloudtalk-ai-voice-agent/)
Handoff: 2. Warm handoff plus caller/transcript context. [CloudTalk AI Receptionist (Specialist upgrade noted) handoff source](https://www.cloudtalk.io/cloudtalk-ai-voice-agent/)
Controls: 1. Test call documented; receptionist-level monitoring entitlement unclear. [CloudTalk AI Receptionist (Specialist upgrade noted) controls source](https://www.cloudtalk.io/cloudtalk-ai-voice-agent/)
Commercial clarity: 1. Bundles/base listed, but overage and currency/tier presentation need reconciliation. [CloudTalk AI Receptionist (Specialist upgrade noted) commercial clarity source](https://www.cloudtalk.io/pricing/)

Unresolved questions: Receptionist booking entitlement and monitoring versus Specialist; Exact local-currency rates and overages; Country-specific eligibility and telephony charges

Source record:

[CloudTalk AI Voice Agent](https://www.cloudtalk.io/cloudtalk-ai-voice-agent/). Tier boundaries, booking claims and test calls
[CloudTalk pricing](https://www.cloudtalk.io/pricing/). Base subscription, AI bundles, trial and future Canadian fee date

### Dialpad AI Receptionist / Resolve AI Agents

View evidence and terms for Dialpad AI Receptionist / Resolve AI Agents

[Official product](https://www.dialpad.com/solutions/ai-receptionist/). Checked 2026-11-05. phone-platform-agentic-receptionist

Buyer: Teams configuring reception and broader workflows in Dialpad

Region: Agentic-agent documentation currently specifies English; sales territory and account rollout unverified

Setup: Configure knowledge, skills, connectors and guardrails; attach to Main Line, Department or Contact Center voice routing.

Documented workflows: Intake skills; Bookings and record updates; Order inquiries and ticket creation

Integrations: Google Calendar/Workspace; Outlook; Calendly; Salesforce; HubSpot; ServiceNow; Zendesk; AthenaHealth

Human coverage and fallback: Customer's Contact Center; explicit request for an agent escalates; receptionist page describes contextual handoff.

Testing and review: Skill validation, test preview, monitoring; preview described as text questions, not proven PSTN testing.

Advertised price: Sales quote for Resolve; conversation-based AI Agent Credits. Phone-seat prices are separate and do not price the receptionist.

Currency: Quote-dependent

Billing unit: AI Agent conversation credits

Commercial conditions: Billable conversation involves information retrieval/action; unit price, bundle and contract prerequisites require quote. Usage alerts at 80/90/100%.

[Dialpad AI Receptionist / Resolve AI Agents pricing source](https://www.dialpad.com/pricing/)

Intake: 2. Configurable skills and task/guardrail structure support intake. [Dialpad AI Receptionist / Resolve AI Agents intake source](https://help.dialpad.com/hc/en-us/articles/54542536836891-Create-an-Agentic-AI-Agent)
Actions: 2. Named connectors support bookings and business-record actions. [Dialpad AI Receptionist / Resolve AI Agents actions source](https://help.dialpad.com/hc/en-us/articles/54542536836891-Create-an-Agentic-AI-Agent)
Handoff: 2. Customer agent request escalation plus contextual handoff. [Dialpad AI Receptionist / Resolve AI Agents handoff source](https://www.dialpad.com/solutions/ai-receptionist/)
Controls: 2. Validate/test before deployment and monitor agents. [Dialpad AI Receptionist / Resolve AI Agents controls source](https://help.dialpad.com/hc/en-us/articles/54542536836891-Create-an-Agentic-AI-Agent)
Commercial clarity: 1. Credit definition published; rates and prerequisite bundle quoted. [Dialpad AI Receptionist / Resolve AI Agents commercial clarity source](https://www.dialpad.com/pricing/)

Unresolved questions: Minimum viable total contract cost; Voice-preview versus text-preview parity; Regional availability; Which features require additional product licenses

Source record:

[Dialpad AI Receptionist](https://www.dialpad.com/solutions/ai-receptionist/). Inbound autonomous reception and contextual routing
[Create an Agentic AI Agent](https://help.dialpad.com/hc/en-us/articles/54542536836891-Create-an-Agentic-AI-Agent). Voice deployment, connectors, testing and English-only support
[Dialpad pricing](https://www.dialpad.com/pricing/). Resolve sales route and credit-based pricing
[AI Agent Conversations Credits](https://help.dialpad.com/hc/en-us/articles/54920201345179-AI-Agent-Conversations-Credits). Usage accounting and alerts

### GoTo Connect AI Receptionist (AthenaOne writes: established US patients)

View evidence and terms for GoTo Connect AI Receptionist (AthenaOne writes: established US patients)

[Official product](https://www.goto.com/connect/ai-virtual-receptionist). Checked 2026-11-05. phone-system-receptionist

Buyer: GoTo Connect SMBs and practices needing automated reception

Region: Region-dependent sales; AthenaOne scheduling explicitly US

Setup: Add-on within GoTo Connect; Dial Plan Editor, knowledge base and interaction rules.

Documented workflows: FAQ and caller-detail capture; SMS follow-up and contextual routing; AthenaOne booking/rescheduling/cancellation for established US patients only

Integrations: AthenaOne: US, established patients only; General CRM sync advertised; connector-specific reception actions need confirmation

Human coverage and fallback: Customer staff/department with context; new AthenaOne patients routed to people for intake.

Testing and review: Real-time observability, interaction records and guardrails; pre-live test mechanism not established.

Advertised price: Quote; official FAQ describes per-minute or fixed 3,000-minute bundle plus overage.

Currency: Region-dependent

Billing unit: AI minutes plus GoTo Connect subscription

Commercial conditions: Actual rates, minimum base plan, overage and current bundle availability require quote; FAQ dated April 2025.

[GoTo Connect AI Receptionist (AthenaOne writes: established US patients) pricing source](https://www.goto.com/blog/ai-receptionist-faqs)

Intake: 1. Caller-detail and reason capture; branching qualification not established. [GoTo Connect AI Receptionist (AthenaOne writes: established US patients) intake source](https://www.goto.com/-/media/pdfs/data-sheet/goto-connect-ai-receptionist-ds.pdf)
Actions: 2. Score 2 applies only to AthenaOne appointment writes for established US patients; general calendar writes are not established. [GoTo Connect AI Receptionist (AthenaOne writes: established US patients) actions source](https://community.goto.com/discussion/326090/whats-new-this-week-with-goto-connect)
Handoff: 2. Contextual staff handoff; new patients explicitly escalated. [GoTo Connect AI Receptionist (AthenaOne writes: established US patients) handoff source](https://community.goto.com/discussion/326090/whats-new-this-week-with-goto-connect)
Controls: 1. Monitoring/configuration documented; pre-live testing not verified. [GoTo Connect AI Receptionist (AthenaOne writes: established US patients) controls source](https://www.goto.com/-/media/pdfs/data-sheet/goto-connect-ai-receptionist-ds.pdf)
Commercial clarity: 1. Billing models described but actual rates quoted. [GoTo Connect AI Receptionist (AthenaOne writes: established US patients) commercial clarity source](https://www.goto.com/blog/ai-receptionist-faqs)

Unresolved questions: Non-healthcare calendar connectors and booking behavior; Current languages; older FAQ contradicts multilingual product materials; Failure routing, test environment and spend caps; All-in price

Source record:

[GoTo AI Virtual Receptionist](https://www.goto.com/connect/ai-virtual-receptionist). Native add-on, routing, monitoring and SMS
[AI Receptionist FAQs](https://www.goto.com/blog/ai-receptionist-faqs). Region-dependent billing options
[AI Receptionist datasheet](https://www.goto.com/-/media/pdfs/data-sheet/goto-connect-ai-receptionist-ds.pdf). Call-purpose capture, rules and observability
[GoTo October 2026 product update](https://community.goto.com/discussion/326090/whats-new-this-week-with-goto-connect). AthenaOne appointment lifecycle, limits and US availability

### Nextiva XBert

View evidence and terms for Nextiva XBert

[Official product](https://www.nextiva.com/products/xbert). Checked 2026-11-05. phone-platform-receptionist-with-standalone-option

Buyer: SMBs wanting voice, SMS and web-chat coverage

Region: US-priced offer; Canadian eligibility and number provisioning need confirmation

Setup: Standalone or Nextiva add-on; guided setup and assisted onboarding.

Documented workflows: FAQs and lead qualification; Booking, rescheduling and cancellation; Intent routing

Integrations: Google Calendar direct read/write; Calendly, Cal.com, Zoho, Telegram, Housecall Pro listed live; Salesforce, HubSpot, Pipedrive and ServiceTitan listed on-request

Human coverage and fallback: Transfers to customer's team with context and configurable escalation scope.

Testing and review: Preview/test, guardrails, recordings, transcripts and analytics.

Advertised price: $99/month for 100 conversations, then $1.50 each; no long-term contract; 30-day money-back guarantee.

Currency: USD

Billing unit: Conversation across calls, SMS or web chat

Commercial conditions: Product pages define calls around 30 seconds and chat threads with 3+ interactions/responses. Exact 30-second boundary differs. Both opened pages show $1.50, despite stale $.99 search excerpts.

[Nextiva XBert pricing source](https://www.nextiva.com/products/xbert)

Intake: 1. Lead qualification advertised; required fields and branching behavior insufficiently specified. [Nextiva XBert intake source](https://www.nextiva.com/products/ai-receptionist)
Actions: 2. Named Google Calendar write operations. [Nextiva XBert actions source](https://www.nextiva.com/integrations/nextiva-google-calendar-integration)
Handoff: 2. Configured escalation with context to customer's team. [Nextiva XBert handoff source](https://www.nextiva.com/products/xbert)
Controls: 2. Preview/test and ongoing recordings/analytics. [Nextiva XBert controls source](https://www.nextiva.com/products/ai-receptionist)
Commercial clarity: 2. Allowance, unit, overage and standalone route explicit; small threshold edge remains. [Nextiva XBert commercial clarity source](https://www.nextiva.com/products/xbert)

Unresolved questions: Canada availability; Exact 30-second and two-message billing treatment; On-request integrations' delivered behavior; Guarantee conditions and data export/retention

Source record:

[XBert product and FAQ](https://www.nextiva.com/products/xbert). Standalone option, escalation and billing
[XBert AI Receptionist](https://www.nextiva.com/products/ai-receptionist). Pre-launch testing, integration availability and matching $1.50 overage
[Google Calendar integration](https://www.nextiva.com/integrations/nextiva-google-calendar-integration). Availability checking and create/update/cancel operations

### Ooma AI Receptionist

View evidence and terms for Ooma AI Receptionist

[Official product](https://www.ooma.com/small-business-phone-systems/ai-answering-service-ai-receptionist/). Checked 2026-11-05. phone-system-receptionist

Buyer: Ooma Office businesses needing routing and bookings

Region: US product/pricing reviewed; Canadian AI availability not established

Setup: Add-on available across Ooma Office service tiers; multiple location-specific agents.

Documented workflows: Business-specific caller fields; Knowledge-based FAQs and urgency handling; Direct bookings through Ooma Online Booking Pages

Integrations: Ooma Online Booking Pages; Google Calendar; Microsoft Calendar

Human coverage and fallback: Customer employees/on-call personnel using topic, urgency and business routing rules.

Testing and review: Call logs and usage; support states transcripts/summaries accessible in Pro Plus. Pre-live testing not established.

Advertised price: Receptionist price by sales quote; required Office seat starts $19.95/user/month. Separate AI Answering Service starts $14.99/account/month, 40 min.

Currency: USD

Billing unit: Phone seats plus receptionist add-on

Commercial conditions: Do not substitute the cheaper Answering Service or historical beta $49.99 price. Current receptionist allowance/overage unpublished.

[Ooma AI Receptionist pricing source](https://www.ooma.com/small-business-phone-systems/ai-answering-service-ai-receptionist/)

Intake: 2. Named caller fields and business-specific information capture. [Ooma AI Receptionist intake source](https://www.ooma.com/small-business-phone-systems/ai-answering-service-ai-receptionist/)
Actions: 2. Direct booking through named Ooma calendar integration. [Ooma AI Receptionist actions source](https://www.ooma.com/small-business-phone-systems/ai-answering-service-ai-receptionist/)
Handoff: 2. Rules, context and urgency-based staff routing. [Ooma AI Receptionist handoff source](https://www.ooma.com/small-business-phone-systems/ai-answering-service-ai-receptionist/)
Controls: 1. Logs/review exist; tier restrictions and pre-live testing unclear. [Ooma AI Receptionist controls source](https://www.ooma.com/small-business-phone-systems/features-support/ooma-ai-receptionist-overview/)
Commercial clarity: 1. Clear quote route and prerequisite; no current usage rates. [Ooma AI Receptionist commercial clarity source](https://www.ooma.com/small-business-phone-systems/ai-answering-service-ai-receptionist/)

Unresolved questions: Current GA/beta status by account; AI log access below Pro Plus; Receptionist price, minutes and overage; Booking Pages licensing and supported scheduling complexity

Source record:

[AI Answering Service and AI Receptionist](https://www.ooma.com/small-business-phone-systems/ai-answering-service-ai-receptionist/). Distinct tiers, custom intake, named booking path and current quote route
[AI Receptionist support, October 12 2026](https://www.ooma.com/small-business-phone-systems/features-support/ooma-ai-receptionist-overview/). All-tier add-on; Pro Plus access to transcripts/summaries; operational controls
[Ooma Office plans](https://www.ooma.com/small-business-phone-systems/plans/). Base seats and feature tiers

### Quo Sona (formerly OpenPhone)

View evidence and terms for Quo Sona (formerly OpenPhone)

[Official product](https://www.quo.com/sona). Checked 2026-11-05. phone-system-receptionist

Buyer: Small teams using Quo

Region: US and Canadian calling; other account eligibility not verified

Setup: Configure inside Quo call flows; requires Quo subscription.

Documented workflows: Configurable intake questions and FAQs; Message capture; SMS booking links; direct calendar booking not established

Integrations: Quo inbox; HubSpot and Salesforce require Business or higher

Human coverage and fallback: Transfers to the customer's teammate or department; no vendor-provided receptionists established.

Testing and review: Pre-launch preview/testing; recordings, summaries and handled-call filters.

Advertised price: Quo Starter $19/user/month or $15/user/month billed annually. Sona tiers $0/$25/$49/$99/$199 monthly include 10/40/100/250/600 calls; overages $1/$.75/$.65/$.55/$.45 per call.

Currency: USD

Billing unit: Required phone seat plus automation credits expressed as calls

Commercial conditions: 1,000 credits equals 10 calls. Base-plan features differ; SMS lead capture is beta.

[Quo Sona (formerly OpenPhone) pricing source](https://www.quo.com/pricing)

Intake: 2. Configurable questions and information capture. [Quo Sona (formerly OpenPhone) intake source](https://www.quo.com/sona)
Actions: 1. Documented scheduling action is sending a link. [Quo Sona (formerly OpenPhone) actions source](https://www.quo.com/sona)
Handoff: 1. Team/department transfer; failure and context behavior not established. [Quo Sona (formerly OpenPhone) handoff source](https://www.quo.com/sona)
Controls: 2. Preview before launch plus call review. [Quo Sona (formerly OpenPhone) controls source](https://www.quo.com/sona)
Commercial clarity: 2. Base seat, call allowance and overages are published. [Quo Sona (formerly OpenPhone) commercial clarity source](https://www.quo.com/pricing)

Unresolved questions: Warm-transfer and no-answer behavior; Sona-specific transfer availability on Starter versus phone-plan transfer gating; Direct booking and exact supported Sona languages

Source record:

[Sona AI](https://www.quo.com/sona). Intake, preview, SMS links and transfers
[Quo pricing](https://www.quo.com/pricing). Phone prerequisite, base seats, Sona allowances and overages

### RingCentral AI Receptionist (AIR)

View evidence and terms for RingCentral AI Receptionist (AIR)

[Official product](https://www.ringcentral.com/pricing/ai-receptionist). Checked 2026-11-05. phone-platform-receptionist-with-standalone-option

Buyer: SMBs needing reception on RingEX or existing telephony

Region: US pricing; separate Canadian offering; multilingual support does not establish every sales territory

Setup: Website/Google Business Profile import; forwarding or SIP; RingEX optional.

Documented workflows: Custom intake questions; FAQ and lead capture; Calendar booking or SMS scheduling links

Integrations: Google Calendar; Outlook; Calendly; Salesforce; Zoho; HubSpot

Human coverage and fallback: Routes by name/intent to customer users, queues or external numbers with conversation context.

Testing and review: Setup test call, recordings/transcripts, knowledge-gap insights and spam logs.

Advertised price: Standalone $49/month including 100 minutes; AIR+RingEX displayed $39 AIR plus $30 RingEX Core. Overage $.50/minute.

Currency: USD

Billing unit: Monthly subscription plus AI minutes

Commercial conditions: Calls rounded up in 30-second increments. Extra bundles available. SMS can incur additional charges; Shopify/WhatsApp are coming soon. The separate AI Representative / AIR Pro session card for US RingEX accounts is not this AIR overage schedule.

[RingCentral AI Receptionist (AIR) pricing source](https://www.ringcentral.com/pricing/ai-receptionist)

Intake: 2. Custom intake questions. [RingCentral AI Receptionist (AIR) intake source](https://www.ringcentral.com/pricing/ai-receptionist)
Actions: 2. Named calendar integrations support appointment scheduling. [RingCentral AI Receptionist (AIR) actions source](https://www.ringcentral.com/pricing/ai-receptionist)
Handoff: 2. Destination types, intent routing and context documented. [RingCentral AI Receptionist (AIR) handoff source](https://www.ringcentral.com/pricing/ai-receptionist)
Controls: 2. Pre-live test calls plus monitoring/logs. [RingCentral AI Receptionist (AIR) controls source](https://support.ringcentral.com/gb/en/release-notes/ai-receptionist.html)
Commercial clarity: 2. Prerequisites, included minutes, overage and rounding stated. [RingCentral AI Receptionist (AIR) commercial clarity source](https://www.ringcentral.com/pricing/ai-receptionist)

Unresolved questions: Calendar-specific cancellation/rescheduling support; Actual account-level feature rollout; SMS charges and contract details; Confirm the ordered SKU: AIR versus AI Representative / AIR Pro; the separate session card must not replace AIR pricing

Source record:

[AIR pricing and feature matrix](https://www.ringcentral.com/pricing/ai-receptionist). Current price, named calendars, custom intake, contextual transfer and roadmap footnotes
[AIR release notes, July 27 2026](https://support.ringcentral.com/gb/en/release-notes/ai-receptionist.html). Test calls, spam controls, usage notifications
[RingCentral AI Session Rates: AI Representative / AIR Pro on US RingEX](https://www.ringcentral.com/legal/ai-session-rates.html). Separate named service: $1 per voice session, with voice rounded up to whole minutes; do not substitute for AIR overage; Digital sessions cover up to 10 messages; customer order form governs discounted bundles

### Zoom Virtual Agent Receptionist

View evidence and terms for Zoom Virtual Agent Receptionist

[Official product](https://zoom.us/pricing/virtual-agent). Checked 2026-11-05. phone-platform-receptionist-with-standalone-option

Buyer: SMB/midmarket reception, on Zoom Phone or existing telephony

Region: US-dollar standalone launch; country availability unverified

Setup: Standalone wizard/PSTN or Zoom Phone integration; knowledge upload and routing skills.

Documented workflows: FAQs and messages; Name/destination routing; Direct appointment booking; documented Zoom Scheduler path excludes in-call cancellation/rescheduling

Integrations: Zoom Scheduler requires license; Pricing comparison also names Google, Microsoft and Calendly

Human coverage and fallback: Customer extensions, queues, external numbers or voicemail; unanswered calls follow extension overflow rules.

Testing and review: Documented iterative testing, recording/transcription, retention settings and call review.

Advertised price: July 9 standalone launch: $29.99/month with 100 minutes or $24.99/month annually. Current pricing page confirms 100 minutes but did not expose dollar cards.

Currency: USD

Billing unit: Standalone subscription and voice minutes; Phone deployment licensing differs

Commercial conditions: Overage not established. An official marketing page says included with Zoom Phone/no usage fee; support requires Virtual Agent licensing. Do not assume free bundled use.

[Zoom Virtual Agent Receptionist pricing source](https://news.zoom.com/standalone-zoom-virtual-agent-receptionist/)

Intake: 1. FAQ/message handling concrete; structured lead qualification not established. [Zoom Virtual Agent Receptionist intake source](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0085189)
Actions: 2. Documented Scheduler booking during calls, with separate license. [Zoom Virtual Agent Receptionist actions source](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0085189)
Handoff: 2. Destinations and no-answer overflow specified. [Zoom Virtual Agent Receptionist handoff source](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0085189)
Controls: 2. Testing plus recording and call review. [Zoom Virtual Agent Receptionist controls source](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0084960)
Commercial clarity: 1. Launch price is clear; overage and conflicting bundled claims unresolved. [Zoom Virtual Agent Receptionist commercial clarity source](https://news.zoom.com/standalone-zoom-virtual-agent-receptionist/)

Unresolved questions: Standalone versus Phone feature parity; Current checkout price and overage; Calendar-specific capability beyond documented Scheduler path; Pricing-table intent-routing false versus support routing instructions

Source record:

[Standalone launch, July 9 2026](https://news.zoom.com/standalone-zoom-virtual-agent-receptionist/). Existing telephony support, launch price and trial
[Virtual Agent pricing](https://zoom.us/pricing/virtual-agent). 100 minutes; calendars; inconsistent routing comparison flags
[Receptionist setup](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0084960). Testing, licensing and scheduling limits
[Receptionist FAQ](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0085189). Overflow, transfer destinations and Scheduler prerequisite
[AI Answering Service marketing](https://www.zoom.com/en/discover/phone/ai-answering-service/). Conflicting included/no-usage-fee statement

## Industry-specific products

Start with the software that holds your jobs, appointments or reservations. A dental, restaurant or dealer connector answers a different buying question from a general calendar integration.

9 records. Select a product for its plan conditions, prices and source-linked score reasons.

| Product | Intake | Actions | Handoff | Controls | Commercial |
| --- | --- | --- | --- | --- | --- |
| [Arini](https://agentreport.io/ai-receptionist-market-comparison/#product-arini) | 2 | 2 | 2 | 1 | 1 |
| [Hostie](https://agentreport.io/ai-receptionist-market-comparison/#product-hostie) | 2 | 2 | 1 | 1 | 1 |
| [Housecall Pro CSR AI](https://agentreport.io/ai-receptionist-market-comparison/#product-housecall-pro-csr-ai) | 2 | 1 | 2 | 2 | 1 |
| [Impel Voice AI](https://agentreport.io/ai-receptionist-market-comparison/#product-impel-voice-ai) | 2 | 2 | 2 | 1 | 1 |
| [Jobber Receptionist](https://agentreport.io/ai-receptionist-market-comparison/#product-jobber-receptionist) | 2 | 2 | 2 | 2 | 2 |
| [Numa](https://agentreport.io/ai-receptionist-market-comparison/#product-numa) | 2 | 2 | 2 | 2 | 1 |
| [ServiceTitan AI Virtual Agent](https://agentreport.io/ai-receptionist-market-comparison/#product-servicetitan-virtual-agent) | 2 | 2 | 2 | 2 | 1 |
| [Slang.ai](https://agentreport.io/ai-receptionist-market-comparison/#product-slang-ai) | 2 | 2 | 2 | 1 | 1 |
| [Weave AI Receptionist](https://agentreport.io/ai-receptionist-market-comparison/#product-weave-ai-receptionist) | 1 | 2 | 2 | 1 | 1 |

### Arini

View evidence and terms for Arini

[Official product](https://www.arini.ai/). Checked 2026-11-05. vertical-dental

Buyer: Dental practices and multi-location groups

Region: US-based support; service-country eligibility not specified

Setup: Vendor-assisted setup of practice knowledge, scheduling and PMS connection

Documented workflows: Inbound dental questions; Book using provider/type/duration constraints; Patient reactivation and confirmations

Integrations: Practice management systems; names not verified in accessible text

Human coverage and fallback: Escalates outside configured boundaries to customer's clinical/office team

Testing and review: Watchtower conversation summaries, outcomes and follow-up tasks; dedicated success manager

Advertised price: Demo-led; public numeric pricing not established

Currency: Not established in the reviewed offer.

Billing unit: Not established.

Commercial conditions: PMS compatibility and deployment scope require confirmation

[Arini pricing source](https://www.arini.ai/)

Intake: 2. Provider, insurance and practice-specific knowledge [Arini intake source](https://www.arini.ai/ai-receptionist-page)
Actions: 2. Appointment writes with scheduling constraints [Arini actions source](https://www.arini.ai/ai-receptionist-page)
Handoff: 2. Boundary-triggered staff escalation with follow-up tasks [Arini handoff source](https://www.arini.ai/ai-receptionist-page)
Controls: 1. Monitoring documented; pre-live test process unverified [Arini controls source](https://www.arini.ai/ai-receptionist-page)
Commercial clarity: 1. Demo-led purchasing without public units [Arini commercial clarity source](https://www.arini.ai/)

Unresolved questions: Named PMS compatibility and write permissions; Pre-live trial/testing access; Country eligibility, price and contract

Source record:

[Arini AI Receptionist](https://www.arini.ai/ai-receptionist-page). Practice-specific scheduling, escalation rules, Watchtower
[Arini](https://www.arini.ai/). Dental group scope and demo route

### Hostie

View evidence and terms for Hostie

[Official product](https://hostie.ai/). Checked 2026-11-05. vertical-restaurants

Buyer: Walk-in/full-service restaurants and hospitality groups

Region: Nationwide marketing; exact countries not stated in captured sources

Setup: Vendor onboarding and restaurant prompts; operator app

Documented workflows: Answer calls/texts/email; Essential sends booking/order links; Premium books/modifies reservations and takes orders

Integrations: Reservation/event integrations; verify names and plan eligibility

Human coverage and fallback: Customer staff alerts and live intervention; no vendor-staff answering coverage evidenced

Testing and review: Live transcripts, guest history, operator app; Hospitality Plus conversation scoring

Advertised price: Essential, Premium, Hospitality Plus; no dollar amounts on reviewed pricing page

Currency: Not established in the reviewed offer.

Billing unit: Not established.

Commercial conditions: Direct reservation writes and takeout are Premium features

[Hostie pricing source](https://hostie.ai/pricing)

Intake: 2. Configurable restaurant questions and event inquiry capture [Hostie intake source](https://hostie.ai/pricing)
Actions: 2. Premium reservation write/order execution [Hostie actions source](https://hostie.ai/pricing)
Handoff: 1. Jump-in/staff alerts; detailed call fallback not verified [Hostie handoff source](https://hostie.ai/)
Controls: 1. Live review; pre-live testing unverified [Hostie controls source](https://hostie.ai/pricing)
Commercial clarity: 1. Plan/quote route; amounts and allowance unknown [Hostie commercial clarity source](https://hostie.ai/pricing)

Unresolved questions: Specific PMS/POS/reservation compatibility; Live transfer failure behavior; Billing unit and pilot terms

Source record:

[Hostie plans](https://hostie.ai/pricing). Link-only Essential versus direct-action Premium
[Hostie](https://hostie.ai/). Live visibility and staff jump-in
[Hostie integrations](https://hostie.ai/integration). Integration catalog

### Housecall Pro CSR AI

View evidence and terms for Housecall Pro CSR AI

[Official product](https://www.housecallpro.com/features/ai-team/csr-ai/). Checked 2026-11-05. vertical-home-services

Buyer: Housecall Pro service businesses

Region: Regional eligibility not established in reviewed pages

Setup: Configure existing Housecall Pro data, permissions and forwarding

Documented workflows: Ask for job details; Book, reschedule or cancel with permission; Call summaries and urgency

Integrations: Housecall Pro calendar/customer data; HCP Assist escalation

Human coverage and fallback: Customer's number/on-call line, or HCP Assist note-taking; HCP Assist subscription required for human booking/FAQs

Testing and review: Settings test button, call logs and booking dashboard

Advertised price: CSR AI subscription/add-on; public numeric price not verified

Currency: Not established in the reviewed offer.

Billing unit: Not established.

Commercial conditions: Housecall Pro prerequisite; advanced HCP Assist functions separately subscribed

[Housecall Pro CSR AI pricing source](https://www.housecallpro.com/features/ai-team/csr-ai/)

Intake: 2. Business-specific intake and job details [Housecall Pro CSR AI intake source](https://help.housecallpro.com/en/articles/9740104-csr-ai-overview)
Actions: 1. Detailed booking permissions are documented, but the same overview still says coming soon; tenant availability unresolved. [Housecall Pro CSR AI actions source](https://help.housecallpro.com/en/articles/9740104-csr-ai-overview)
Handoff: 2. Business-hours/on-call routes and Assist terms [Housecall Pro CSR AI handoff source](https://help.housecallpro.com/en/articles/9740104-csr-ai-overview)
Controls: 2. Pre-live test and call monitoring [Housecall Pro CSR AI controls source](https://help.housecallpro.com/en/articles/9740104-csr-ai-overview)
Commercial clarity: 1. Subscription route; price/allowance unresolved [Housecall Pro CSR AI commercial clarity source](https://www.housecallpro.com/features/ai-team/csr-ai/)

Unresolved questions: Overview has contradictory booking availability language alongside detailed settings; verify tenant access.; Text availability is not general availability; Price, allowance and geographic eligibility

Source record:

[CSR AI product](https://www.housecallpro.com/features/ai-team/csr-ai/). Product page claims native calendar booking; the overview also says booking is coming soon, leaving current availability unresolved.
[CSR AI Overview](https://help.housecallpro.com/en/articles/9740104-csr-ai-overview). Testing, permissions, escalation and logs

### Impel Voice AI

View evidence and terms for Impel Voice AI

[Official product](https://impel.ai/voice-ai/). Checked 2026-11-05. vertical-automotive

Buyer: Dealership service operations

Region: Service-country eligibility not established

Setup: Dealer scheduler/DMS connection; standalone Voice AI or Service AI suite

Documented workflows: Recognize caller/vehicle; Book service appointment; Continue interrupted booking by text

Integrations: Dealer DMS/scheduler; specific eligibility unverified; RingCentral; GoTo; Zoom; Dialpad; Vonage; 8x8

Human coverage and fallback: Customer staff directory and intent routing; unanswered transfer creates task and sends SMS

Testing and review: Agent Studio topic questions/rules; auditable calls/messages; no pre-live test workflow verified

Advertised price: Demo-led; numeric terms not established

Currency: Not established in the reviewed offer.

Billing unit: Not established.

Commercial conditions: Standalone vs suite scope affects quote

[Impel Voice AI pricing source](https://impel.ai/voice-ai/)

Intake: 2. Customer history plus topic follow-up questions [Impel Voice AI intake source](https://impel.ai/voice-ai/)
Actions: 2. Checks real availability and books on call [Impel Voice AI actions source](https://impel.ai/voice-ai/)
Handoff: 2. Intent/staff routing plus task/SMS fallback on no answer [Impel Voice AI handoff source](https://impel.ai/voice-ai/)
Controls: 1. Auditing/configuration; pre-live test unverified [Impel Voice AI controls source](https://impel.ai/voice-ai/)
Commercial clarity: 1. Demo route without unit price [Impel Voice AI commercial clarity source](https://impel.ai/voice-ai/)

Unresolved questions: Named scheduler write compatibility; Pilot/test access and contract terms; Country eligibility and cost

Source record:

[Impel Voice AI](https://impel.ai/voice-ai/). Scheduler write, SMS continuation, staff routing and system compatibility

### Jobber Receptionist

View evidence and terms for Jobber Receptionist

[Official product](https://www.getjobber.com/pricing/). Checked 2026-11-05. vertical-home-services

Buyer: Existing Jobber service businesses

Region: Required dedicated numbers available in US, Canada and UK

Setup: Jobber dedicated number and eligible base plan; forward existing number

Documented workflows: Phone/text intake; Create requests/tasks; Book/reschedule via enabled online booking

Integrations: Jobber schedule and client records

Human coverage and fallback: Keyword-triggered transfer to customer's escalation contact, or SMS transcript snippet/callback link

Testing and review: Setup test call, trusted test numbers, dashboard, per-conversation disabling, usage alerts

Advertised price: $29/month add-on includes 30 conversations; $0.79 extra. Plus includes unlimited usage.

Currency: USD displayed; confirm account currency

Billing unit: conversation/month

Commercial conditions: Base plan separate; spam/no-conversation excluded; configurable overage pause

[Jobber Receptionist pricing source](https://help.getjobber.com/en/articles/receptionistpowered-by-jobber-ai/)

Intake: 2. Requests and configurable business information [Jobber Receptionist intake source](https://help.getjobber.com/en/articles/receptionistpowered-by-jobber-ai/)
Actions: 2. Schedule write with Online Booking enabled [Jobber Receptionist actions source](https://help.getjobber.com/en/articles/receptionistpowered-by-jobber-ai/)
Handoff: 2. Trigger terms plus transfer or contextual SMS [Jobber Receptionist handoff source](https://help.getjobber.com/en/articles/receptionistpowered-by-jobber-ai/)
Controls: 2. Pre-live/trusted testing and dashboard [Jobber Receptionist controls source](https://help.getjobber.com/en/articles/receptionistpowered-by-jobber-ai/)
Commercial clarity: 2. Base-plan condition, allowance and overage stated [Jobber Receptionist commercial clarity source](https://help.getjobber.com/en/articles/receptionistpowered-by-jobber-ai/)

Unresolved questions: Exact base-plan total depends on team and billing term; Online Booking must be configured; pausing overages leaves message-taking only

Source record:

[Receptionist powered by Jobber AI](https://help.getjobber.com/en/articles/receptionistpowered-by-jobber-ai/). Prerequisites, billing, escalation and setup testing
[Jobber pricing](https://www.getjobber.com/pricing/). Add-on/base-plan distinction

### Numa

View evidence and terms for Numa

[Official product](https://numa.com/). Checked 2026-11-05. vertical-automotive

Buyer: Dealership service departments and sales teams

Region: Service-country eligibility not established

Setup: Implementation manager configures, tests and launches against dealer systems

Documented workflows: Qualify service need; Book into live scheduler; Sales inventory questions and appointments

Integrations: CDK; Reynolds & Reynolds; Tekion; Dealertrack; Xtime

Human coverage and fallback: Customer staff routing; unanswered transfer returns to Operator and Smart Inbox with recording/transcript

Testing and review: Operator deployment validates every routing path before live traffic; Smart Inbox recordings/transcripts

Advertised price: Demo/quote route; no numeric rate established

Currency: Not established in the reviewed offer.

Billing unit: Not established.

Commercial conditions: Integration and module scope need quote

[Numa pricing source](https://numa.com/)

Intake: 2. Service need or vehicle-specific sales intake [Numa intake source](https://numa.com/appointment-agent)
Actions: 2. Appointment booked in scheduler [Numa actions source](https://numa.com/appointment-agent)
Handoff: 2. Intent routing with return-to-Operator on no answer [Numa handoff source](https://numa.com/operator)
Controls: 2. Pre-live routing validation plus inbox recordings/transcripts [Numa controls source](https://numa.com/operator)
Commercial clarity: 1. Demo route; billing unit unknown [Numa commercial clarity source](https://numa.com/)

Unresolved questions: Module-specific test coverage and integration contract; Fallback when staff or scheduler unavailable; Country eligibility and full price

Source record:

[Numa Appointment Agent](https://numa.com/appointment-agent). Service intake and scheduler writes
[Numa for Sales](https://numa.com/sales). Implementation testing, rule-based handoff and named systems
[Numa Operator](https://numa.com/operator). Dealership receptionist routing
[Numa platform](https://numa.com/). Smart Inbox and demo route

### ServiceTitan AI Virtual Agent

View evidence and terms for ServiceTitan AI Virtual Agent

[Official product](https://www.servicetitan.com/features/pro/virtual-agent). Checked 2026-11-05. vertical-home-services

Buyer: ServiceTitan trade contractors

Region: US and Canada; Canada uses US numbers in cited FAQ

Setup: ServiceTitan account plus voice-agent purchase; forward existing line; Contact Center Pro optional

Documented workflows: Job qualification; Book/reschedule in ServiceTitan; Message-only mode

Integrations: ServiceTitan customer records and scheduling; Existing phone system

Human coverage and fallback: Customer's live CSR; configurable escalation or follow-up; manual Takeover

Testing and review: Test calls before routing; transcripts, recordings, tagged jobs and outcomes

Advertised price: Purchase/add-on route; numeric price and allowance not established

Currency: Not established in the reviewed offer.

Billing unit: Not established.

Commercial conditions: ServiceTitan prerequisite; account eligibility must be checked

[ServiceTitan AI Virtual Agent pricing source](https://plg.servicetitan.com/va)

Intake: 2. Job types and service rules [ServiceTitan AI Virtual Agent intake source](https://plg.servicetitan.com/va)
Actions: 2. Native booking and rescheduling for eligible accounts; support labels early access, so confirm enrollment. [ServiceTitan AI Virtual Agent actions source](https://plg.servicetitan.com/va)
Handoff: 2. Escalation routing and takeover [ServiceTitan AI Virtual Agent handoff source](https://plg.servicetitan.com/va)
Controls: 2. Pre-live calls and review records [ServiceTitan AI Virtual Agent controls source](https://plg.servicetitan.com/va)
Commercial clarity: 1. Add-on route; no verified unit price [ServiceTitan AI Virtual Agent commercial clarity source](https://plg.servicetitan.com/va)

Unresolved questions: Support page says early access; confirm current account eligibility; Full contract, price, allowances and regional carrier charges

Source record:

[Virtual Agent setup and FAQ](https://plg.servicetitan.com/va). Direct job booking, test calls, takeover, Canada number caveat
[AI Virtual Agent](https://www.servicetitan.com/features/pro/virtual-agent). Native records and configurable routing
[Configure Voice Agent settings](https://help.servicetitan.com/commercial/docs/configure-your-voice-agent-settings-in-servicetitan). Early-access restriction on support page

### Slang.ai

View evidence and terms for Slang.ai

[Official product](https://www.slang.ai/). Checked 2026-11-05. vertical-restaurants

Buyer: Restaurants and hospitality groups

Region: Pricing selectors USD, CAD and AUD; actual regional availability must be confirmed

Setup: Vendor onboarding; new local/toll-free number or discuss retaining existing number

Documented workflows: Restaurant FAQs; Collect special requests; Reservation management

Integrations: OpenTable; Yelp; SevenRooms

Human coverage and fallback: Unrecognized questions route to customer's humans or configurable contact-link text

Testing and review: Reservation insights and guest-feedback measures; enterprise reporting; testing process unverified

Advertised price: The pricing page lists Core 399 and Premium 599 per location beneath USD, CAD and AUD options; Enterprise is custom. Currency-specific amounts and billing interval remain unconfirmed.

Currency: USD, CAD and AUD options; confirm the selected currency with the quoted amount

Billing unit: Per location; billing interval not established by captured page

Commercial conditions: Confirm the Core or Premium price in your billing currency and the period it covers. The repeated 399 and 599 figures have not been verified for each selected currency. Allowances, overages and contract duration were not disclosed on the reviewed page.

[Slang.ai pricing source](https://www.slang.ai/pricing)

Intake: 2. Special-request capture and restaurant prompts [Slang.ai intake source](https://www.slang.ai/pricing)
Actions: 2. Create/change/cancel reservations through named systems [Slang.ai actions source](https://www.slang.ai/product)
Handoff: 2. Unrecognized-question routing with contact fallback [Slang.ai handoff source](https://www.slang.ai/pricing)
Controls: 1. Insights/configuration; pre-live test not verified [Slang.ai controls source](https://www.slang.ai/pricing)
Commercial clarity: 1. Currency-specific Core/Premium prices, billing interval and usage limits remain unconfirmed. [Slang.ai commercial clarity source](https://www.slang.ai/pricing)

Unresolved questions: Confirm whether the repeated USD, CAD and AUD amounts are intentional.; Billing interval was not stated, so a monthly price is not established.; Plan-specific reservation system eligibility.; Pilot/testing access and regional availability.

Source record:

[Slang AI pricing](https://www.slang.ai/pricing). Core 399/Premium 599 repeated beneath USD, CAD and AUD options; selected-currency prices and billing interval unconfirmed; Reservation management and fallback options
[Slang AI](https://www.slang.ai/). Restaurant-specific phone product
[Slang AI product](https://www.slang.ai/product). Reservation create/change/cancel; OpenTable, Yelp, SevenRooms

### Weave AI Receptionist

View evidence and terms for Weave AI Receptionist

[Official product](https://www.getweave.com/ai-receptionist/). Checked 2026-11-05. vertical-healthcare

Buyer: Healthcare practices using Weave

Region: Eligibility by practice type and region requires confirmation

Setup: Weave-connected rollout; page advertises early access

Documented workflows: Answer calls/texts; Capture appointment requests for all eligible practices; Direct booking/rescheduling only for qualified dental PMS; Follow-up tasks

Integrations: Weave inbox and calendar context

Human coverage and fallback: Routes unanswerable calls/messages to customer's team with conversation summary

Testing and review: Unified AI/human conversation inbox and configurable routing timing

Advertised price: Contact/early-access route; numeric terms not established

Currency: Not established in the reviewed offer.

Billing unit: Not established.

Commercial conditions: Veterinary waitlist; do not assume availability across every specialty

[Weave AI Receptionist pricing source](https://www.getweave.com/ai-receptionist/)

Intake: 1. FAQs documented; structured qualification detail limited [Weave AI Receptionist intake source](https://www.getweave.com/ai-receptionist/)
Actions: 2. Early-access direct calendar write only for qualified dental PMS; other practices get request capture. [Weave AI Receptionist actions source](https://www.getweave.com/ai-receptionist/)
Handoff: 2. Confidence-triggered routing with conversation summary [Weave AI Receptionist handoff source](https://www.getweave.com/ai-receptionist/)
Controls: 1. Configuration and inbox; pre-live tests unverified [Weave AI Receptionist controls source](https://www.getweave.com/ai-receptionist/)
Commercial clarity: 1. Early-access/contact route without rates [Weave AI Receptionist commercial clarity source](https://www.getweave.com/ai-receptionist/)

Unresolved questions: List of qualified dental PMS and eligibility; Pre-live testing and failed-transfer behavior; Contract and region eligibility; veterinary waitlisted; payments, multilingual switching and recall marked coming soon

Source record:

[Weave AI Receptionist](https://www.getweave.com/ai-receptionist/). Early access, booking/request capture and unified inbox
[Weave SEC business combinations](https://www.sec.gov/Archives/edgar/data/1609151/000160915126000016/R10.htm). TrueLark acquired May 16 2025

## Voice-agent building platforms

These platforms supply components and controls for a team that will build and operate the workflow. Include engineering, maintenance, carrier and model charges when comparing their cost with a managed receptionist.

6 records. Select a product for its plan conditions, prices and source-linked score reasons.

| Product | Intake | Actions | Handoff | Controls | Commercial |
| --- | --- | --- | --- | --- | --- |
| [8x8 AI Studio (configured receptionist)](https://agentreport.io/ai-receptionist-market-comparison/#product-8x8-ai-studio) | 2 | 2 | 2 | 1 | unknown |
| [Bland AI](https://agentreport.io/ai-receptionist-market-comparison/#product-bland-ai) | 2 | 2 | 1 | 2 | 2 |
| [ElevenLabs ElevenAgents](https://agentreport.io/ai-receptionist-market-comparison/#product-elevenagents) | 2 | 2 | 2 | 2 | 2 |
| [Retell AI](https://agentreport.io/ai-receptionist-market-comparison/#product-retell-ai) | 2 | 2 | 2 | 2 | 2 |
| [Synthflow](https://agentreport.io/ai-receptionist-market-comparison/#product-synthflow) | 1 | 2 | 1 | 1 | 1 |
| [Vapi](https://agentreport.io/ai-receptionist-market-comparison/#product-vapi) | 2 | 2 | 2 | 2 | 2 |

### 8x8 AI Studio (configured receptionist)

View evidence and terms for 8x8 AI Studio (configured receptionist)

[Official product](https://docs.8x8.studio/). Checked 2026-11-05. voice-agent-building-platform

Buyer: 8x8 administrators or implementation teams building a receptionist

Region: 8x8 tenant/number eligibility; country-specific AI availability not established

Setup: Admin enables AI Studio through the 8x8 App Store; build an agent, tools and routing, then assign an 8x8 number or Contact Center IVR step. Not verified as a separate packaged receptionist SKU.

Documented workflows: Configure caller questions and store custom call data; Execute supplied CRM customer/case write tools or custom tools; Build calendar workflows through connectors

Integrations: 8x8 Work/PBX; 8x8 Contact Center CRM and queues; Google Calendar, Jira and Salesforce connectors; configuration required

Human coverage and fallback: Customer-supplied staff. Warm transfer, queue and voicemail tools; 8x8 Work shows caller intent/details before answer and preserves context through user, queue or ring-group transfers.

Testing and review: Usage, interaction and tool-error dashboards plus evaluation criteria. A dedicated pre-live receptionist trial workflow was not verified.

Advertised price: Credit-metered platform; public receptionist rate or package price not established.

Currency: Not established

Billing unit: Credits across builder, voice, transport, digital and other platform services

Commercial conditions: 8x8 account/admin setup required; credit rates, minimum commitment and telephony prerequisites need confirmation.

[8x8 AI Studio (configured receptionist) pricing source](https://docs.8x8.studio/)

Intake: 2. Configurable receptionist instructions plus custom call-data capture; buyer must implement the intake. [8x8 AI Studio (configured receptionist) intake source](https://docs.8x8.studio/builder/)
Actions: 2. Building-platform score: supplied customer/case write tools and custom execution, not turnkey booking. [8x8 AI Studio (configured receptionist) actions source](https://docs.8x8.studio/system-tools/)
Handoff: 2. Warm/queue/voicemail tools and documented context retention in 8x8 Work. [8x8 AI Studio (configured receptionist) handoff source](https://docs-alt.8x8.com/8x8WebHelp/8x8-work-for-desktop/Content/workd/place-receive-calls.htm)
Controls: 1. Evaluation and operational dashboards verified; pre-live testing workflow not established. [8x8 AI Studio (configured receptionist) controls source](https://docs.8x8.studio/)
Commercial clarity: unknown. Credit accounting documented, but no public rate or complete buying terms verified. [8x8 AI Studio (configured receptionist) commercial clarity source](https://docs.8x8.studio/)

Unresolved questions: Regional availability and exact licenses; Platform credit rates, transport charges and commercial route; Pre-live testing process and failed-action recovery; Who builds and maintains the receptionist configuration

Source record:

[AI Studio dashboard and usage](https://docs.8x8.studio/). Usage categories, evaluation and tool monitoring
[AI Studio Builder](https://docs.8x8.studio/builder/). Receptionist example, custom tools and named connectors
[AI Studio system tools](https://docs.8x8.studio/system-tools/). Call data, CRM writes, warm transfer, queue and voicemail tools
[AI Studio voice deployment](https://docs.8x8.studio/deploy-voice-connectors/). 8x8 admin-assigned numbers and Contact Center routing
[8x8 Work incoming AI Studio call context](https://docs-alt.8x8.com/8x8WebHelp/8x8-work-for-desktop/Content/workd/place-receive-calls.htm). Intent/details before answer and retained transfer context

### Bland AI

View evidence and terms for Bland AI

[Official product](https://www.bland.ai/pricing). Checked 2026-11-05. platform-voice-agent

Buyer: Technical teams building phone agents

Region: Telephony/regional eligibility requires confirmation

Setup: Configure agent/tools/pathways and deploy; self-serve migration responsibility applies

Documented workflows: Structured intake; Webhook business actions; Call transfers

Integrations: Twilio; SIP trunks; Custom webhooks

Human coverage and fallback: Transfers to customer's staff; warm/live features appear tier-dependent

Testing and review: Interactive pathway tests and decision logs; new-builder parity testing required

Advertised price: Start $0.14/min, no monthly platform fee; Build $0.12/min + $299/mo. Transfer minutes $0.05/$0.04; BYOT waives transfer fee. Carrier charges separate.

Currency: USD

Billing unit: connected minute + transferred minute + monthly plan

Commercial conditions: Start 10 concurrency/100 calls per day; Build 50/2000. LLM/STT/TTS included; enterprise custom

[Bland AI pricing source](https://www.bland.ai/pricing)

Intake: 2. Pathway questions/variable extraction [Bland AI intake source](https://university.bland.ai/modules/5/lesson-3)
Actions: 2. Documented webhook execution [Bland AI actions source](https://university.bland.ai/modules/7/lesson-1)
Handoff: 1. Transfer documented; advanced handoff plan eligibility needs verification [Bland AI handoff source](https://www.bland.ai/pricing)
Controls: 2. Interactive tests and decision review; migration caveat [Bland AI controls source](https://university.bland.ai/modules/5/lesson-3)
Commercial clarity: 2. Minute/transfer rates and caps stated; confirm optional add-ons [Bland AI commercial clarity source](https://www.bland.ai/pricing)

Unresolved questions: Warm/live transfer and scheduling nodes excluded from Start/Build in matrix; enterprise inclusion should be verified; November 15 migration may change setup instructions; Configured total with carrier and extra numbers

Source record:

[Bland pricing](https://www.bland.ai/pricing). Rates, daily/concurrency caps and inclusive model stack
[Feedback and monitoring](https://university.bland.ai/modules/5/lesson-3). Interactive tests and decision logs
[Initial pathway tutorial](https://university.bland.ai/modules/7/lesson-1). Webhook and transfer nodes
[New Bland dashboard](https://app.bland.com/blog/introducing-dashboard-v2). Self-serve migration by November 15 2026

### ElevenLabs ElevenAgents

View evidence and terms for ElevenLabs ElevenAgents

[Official product](https://elevenlabs.io/pricing/agents?price.platform=agents_platform). Checked 2026-11-05. platform-voice-agent

Buyer: Developers and teams configuring voice agents

Region: External carrier and regional availability govern phone deployment

Setup: Build agent/workflow/tools; connect Twilio or SIP; buyer owns integration correctness

Documented workflows: Configurable intake; Tool/API business actions; Phone-to-human transfer

Integrations: Twilio; SIP trunking; Custom tools/APIs

Human coverage and fallback: Rule-based transfer to customer's numbers; warm summary native Twilio only, not SIP

Testing and review: Automated response/tool tests; analytics/conversation analysis; no calls performed in research

Advertised price: Free 15 minutes; Starter $6/mo 75min; Creator $22/mo 275min; Pro $99/mo 1238min. Extra $0.08/min; burst $0.16; LLM and external carrier extra.

Currency: USD

Billing unit: monthly included minutes + overage + LLM/carrier

Commercial conditions: Free 4 concurrent; Starter 6; Creator 10; Pro 20. Verify commercial-license tier and usage eligibility

[ElevenLabs ElevenAgents pricing source](https://elevenlabs.io/pricing/agents?price.platform=agents_platform)

Intake: 2. Configurable argument descriptions guide information collection [ElevenLabs ElevenAgents intake source](https://elevenlabs.io/docs/eleven-agents/customization/tools/webhook-tools)
Actions: 2. Webhook execution supports authenticated scheduling actions [ElevenLabs ElevenAgents actions source](https://elevenlabs.io/docs/eleven-agents/customization/tools/webhook-tools)
Handoff: 2. Rules, destinations and summary constraints documented [ElevenLabs ElevenAgents handoff source](https://elevenlabs.io/docs/eleven-agents/customization/tools/system-tools/transfer-to-number)
Controls: 2. Automated tests and operational review [ElevenLabs ElevenAgents controls source](https://elevenlabs.io/docs/eleven-agents/operate/overview)
Commercial clarity: 2. Allowance/overage/concurrency and component bills stated [ElevenLabs ElevenAgents commercial clarity source](https://elevenlabs.io/pricing/agents?price.platform=agents_platform)

Unresolved questions: Distinct from turnkey Reception by ElevenAgents; do not reuse builder price for that product; Configured LLM/carrier cost; Phone-path behavior needs live testing

Source record:

[ElevenAgents pricing](https://elevenlabs.io/pricing/agents?price.platform=agents_platform). Allowances, burst rate and separate LLM/carrier costs
[Agent testing](https://elevenlabs.io/docs/eleven-agents/customization/agent-testing). Response and tool-call tests
[Transfer to number](https://elevenlabs.io/docs/eleven-agents/customization/tools/system-tools/transfer-to-number). Provider-specific transfer behavior
[Operate](https://elevenlabs.io/docs/eleven-agents/operate/overview). Analytics and conversation analysis
[ElevenAgents webhook tools](https://elevenlabs.io/docs/eleven-agents/customization/tools/webhook-tools). Authenticated actions and conversational parameters

### Retell AI

View evidence and terms for Retell AI

[Official product](https://www.retellai.com/pricing). Checked 2026-11-05. platform-voice-agent

Buyer: Developers/agencies or teams owning voice automation

Region: Carrier/country dependent; confirm local numbers and routing

Setup: Build prompts/flows, tools, phone routes and monitoring; engineering/implementation extra

Documented workflows: Configurable intake; API/webhook actions; Appointment tools and call transfers

Integrations: APIs/webhooks; Twilio/Telnyx or custom telephony; Make; HubSpot; GoHighLevel; n8n

Human coverage and fallback: Warm/cold/agentic transfer to customer's chosen humans; user supplies destinations

Testing and review: Simulation testing, transcript/analytics review; real phone-path tests required for transfers/SMS

Advertised price: $0.07–$0.31/min advertised voice range; $10 credits; selected model/voice/carrier/add-ons determine total.

Currency: USD

Billing unit: connected minute plus monthly resources

Commercial conditions: 20 free concurrency; extra $8/line/month; numbers $2/month; carrier default $0.015/min; knowledge base +$0.005/min

[Retell AI pricing source](https://www.retellai.com/pricing)

Intake: 2. Conversation extracts structured function arguments [Retell AI intake source](https://docs.retellai.com/build/single-multi-prompt/custom-function)
Actions: 2. Mid-call API actions can create/update business records [Retell AI actions source](https://docs.retellai.com/build/single-multi-prompt/custom-function)
Handoff: 2. Transfer modes and human-availability check [Retell AI handoff source](https://www.retellai.com/learn/how-call-transfers-work-between-ai-voice-agents-and-human-teams)
Controls: 2. Simulation plus call records; phone-path caveat [Retell AI controls source](https://www.retellai.com/learn/how-to-test-and-release-voice-agent-changes)
Commercial clarity: 2. Components, rates and quotas published; implementation separate [Retell AI commercial clarity source](https://www.retellai.com/pricing)

Unresolved questions: Configured all-in cost including external carrier and integrations; Buyer must build/validate business rules; Country eligibility and selected model costs

Source record:

[Retell pricing](https://www.retellai.com/pricing). Component calculator, allowances, transfer billing
[Test and release voice-agent changes](https://www.retellai.com/learn/how-to-test-and-release-voice-agent-changes). Simulation versus real phone-path test distinction
[Voice-agent call transfers](https://www.retellai.com/learn/how-call-transfers-work-between-ai-voice-agents-and-human-teams). Transfer types and receiving-person check
[Retell custom functions](https://docs.retellai.com/build/single-multi-prompt/custom-function). Authenticated API actions with conversational parameters and response handling

### Synthflow

View evidence and terms for Synthflow

[Official product](https://synthflow.ai/pricing). Checked 2026-11-05. platform-enterprise-voice-agent

Buyer: Enterprise operations/contact-center teams

Region: Vendor says 30+ countries; exact eligibility requires contract

Setup: Annual Enterprise deployment scoped around phone system, integrations and security; optional FDE support

Documented workflows: Configured inbound/outbound workflows; CRM/calendar actions; Escalation and fallback

Integrations: Native/SIP/enterprise telephony; CRM/calendar/contact center; APIs/webhooks

Human coverage and fallback: Contract-scoped routing/escalation to customer's teams

Testing and review: Launch support may include testing; workspace/data controls; monitoring specifics require scope

Advertised price: Every new deployment uses annual Enterprise agreement; no free plan/trial or public per-minute rate.

Currency: Not established in the reviewed offer.

Billing unit: annual contract with scoped usage

Commercial conditions: Pricing depends on volume, integration and support scope

[Synthflow pricing source](https://synthflow.ai/pricing)

Intake: 1. Workflow intake needs scoped implementation [Synthflow intake source](https://synthflow.ai/pricing)
Actions: 2. CRM/calendar/API workflows documented for platform role [Synthflow actions source](https://synthflow.ai/pricing)
Handoff: 1. Escalation/fallback scoped in agreement [Synthflow handoff source](https://synthflow.ai/pricing)
Controls: 1. Testing/support conditional on deployment scope [Synthflow controls source](https://synthflow.ai/pricing)
Commercial clarity: 1. Clear quote policy but no rate/allowance [Synthflow commercial clarity source](https://synthflow.ai/pricing)

Unresolved questions: Minimum contract, usage rates and overages; Exact tests, monitoring and human fallback scope; Not a verified self-serve SMB trial option

Source record:

[Synthflow pricing](https://synthflow.ai/pricing). Enterprise-only commercial model and deployment scope

### Vapi

View evidence and terms for Vapi

[Official product](https://vapi.ai/pricing). Checked 2026-11-05. platform-voice-agent

Buyer: Developers and technical agencies

Region: Telephony provider/country dependent

Setup: Assemble model/voice/transcription, tools and carrier; maintain integrations

Documented workflows: Configurable voice intake; API/custom tool execution; SMS and call transfer

Integrations: Custom webhooks/API tools; Make; GoHighLevel; SIP/Twilio and external providers

Human coverage and fallback: Configurable blind/warm transfers to customer's destinations; some warm mode experimental

Testing and review: Talk testing, simulations/evals, call/API/webhook logs; text evals do not prove audio quality

Advertised price: $0.05/min hosting plus model, voice, transcription and carrier; $5 credit. Optional Core $29/mo; Pro 10% hosting fee, $999/mo minimum.

Currency: USD

Billing unit: hosting minute + provider usage + optional package

Commercial conditions: Usage-only: 4 concurrency/14-day raw retention/1 number; packages do not replace usage fees

[Vapi pricing source](https://vapi.ai/pricing)

Intake: 2. Configurable assistants and structured tool inputs [Vapi intake source](https://docs.vapi.ai/tools)
Actions: 2. Built-in/API/custom tools [Vapi actions source](https://docs.vapi.ai/tools)
Handoff: 2. Destination, summary and fallback controls [Vapi handoff source](https://docs.vapi.ai/tools/transfer-call)
Controls: 2. Simulations and production-call/tool logs [Vapi controls source](https://docs.vapi.ai/debugging)
Commercial clarity: 2. Hosting plus provider components and packages specified [Vapi commercial clarity source](https://docs.vapi.ai/billing/pricing-and-success-packages)

Unresolved questions: Configured all-in cost cannot equal $0.05 headline; Engineering, external hosting and incident ownership; Carrier-specific transfer constraints

Source record:

[Vapi pricing](https://vapi.ai/pricing). Hosting, external costs and package quotas
[Vapi tools](https://docs.vapi.ai/tools). Built-in/custom action execution
[Transfer Call tool](https://docs.vapi.ai/tools/transfer-call). Transfer modes and fallback options
[Debugging voice agents](https://docs.vapi.ai/debugging). Testing and production logs
[Pricing and success packages](https://docs.vapi.ai/billing/pricing-and-success-packages). Packages are additive to usage

## Regional channels

These are local purchasing routes with their own account requirements and prices. A regional offer can use technology counted elsewhere in the study.

2 records. Select a product for its plan conditions, prices and source-linked score reasons.

| Product | Intake | Actions | Handoff | Controls | Commercial |
| --- | --- | --- | --- | --- | --- |
| [BT AI Receptionist / AI Receptionist Everywhere](https://agentreport.io/ai-receptionist-market-comparison/#product-bt-air) | 1 | 1 | 2 | 1 | 1 |
| [TELUS Business Connect AI Receptionist](https://agentreport.io/ai-receptionist-market-comparison/#product-telus-business-connect-air) | 1 | 1 | 1 | unknown | 1 |

### BT AI Receptionist / AI Receptionist Everywhere

View evidence and terms for BT AI Receptionist / AI Receptionist Everywhere

[Official product](https://business.bt.com/calling-messaging-tools/contact-centres/ai-receptionist/). Checked 2026-11-05. regional-ringcentral-channel

Buyer: UK businesses buying through BT

Region: United Kingdom

Setup: RingCentral-powered regional offer: AIR requires BT Cloud Work; AIRE standalone. Website/docs import; optional paid education.

Documented workflows: FAQs and enquiry capture; Booking advertised; connector details not independently verified for BT

Integrations: BT Cloud Work portal; underlying RingCentral

Human coverage and fallback: Customer staff; Cloud Work terms describe backup extension after 30 seconds of caller silence.

Testing and review: Usage portal, alerts at 80/100%; service stops at 100% unless more minutes or overage enabled; optional overage cap.

Advertised price: Quote for 100–14,000 minute bundles; monthly rolling term. Optional 1-hour education £150; abandoned booking £25.

Currency: GBP

Billing unit: Inbound AI minutes in 100-minute bundles

Commercial conditions: Overage off by default; rate not public. Cloud Work terms round usage in 30-second increments. Treat BT terms separately from RingCentral US rates.

[BT AI Receptionist / AI Receptionist Everywhere pricing source](https://business.bt.com/calling-messaging-tools/contact-centres/ai-receptionist/)

Intake: 1. Enquiry/lead capture; structured questions not verified for channel. [BT AI Receptionist / AI Receptionist Everywhere intake source](https://business.bt.com/calling-messaging-tools/contact-centres/ai-receptionist/)
Actions: 1. Booking claim lacks verified BT-specific connector behavior. [BT AI Receptionist / AI Receptionist Everywhere actions source](https://business.bt.com/calling-messaging-tools/contact-centres/ai-receptionist/)
Handoff: 2. Routing plus explicit silence backup behavior in terms. [BT AI Receptionist / AI Receptionist Everywhere handoff source](https://business.bt.com/content/dam/bt-business/pdfs/terms/ip-comms/BTL_BPS_CldWrkSch_customers-from30March2026_published30March2026.pdf)
Controls: 1. Spend controls documented; pre-live testing not verified. [BT AI Receptionist / AI Receptionist Everywhere controls source](https://business.bt.com/calling-messaging-tools/contact-centres/ai-receptionist/)
Commercial clarity: 1. Units, contract and cap clear; rates quoted. [BT AI Receptionist / AI Receptionist Everywhere commercial clarity source](https://business.bt.com/calling-messaging-tools/contact-centres/ai-receptionist/)

Unresolved questions: BT-specific feature parity and calendar integrations; AIRE versus AIR detailed terms; Regional price and overage quote

Source record:

[BT AI Receptionist](https://business.bt.com/calling-messaging-tools/contact-centres/ai-receptionist/). RingCentral identity, pricing route and spend controls
[AIR and AIRE help](https://business.bt.com/help/article/phone-systems/ai-receptionist-and-ai-receptionist-everywhere/help-with-ai-receptionist-ai-receptionist-everywhere/). Bundled versus standalone prerequisite
[BT Cloud Work service schedule](https://business.bt.com/content/dam/bt-business/pdfs/terms/ip-comms/BTL_BPS_CldWrkSch_customers-from30March2026_published30March2026.pdf). Usage rounding and silence backup

### TELUS Business Connect AI Receptionist

View evidence and terms for TELUS Business Connect AI Receptionist

[Official product](https://www.telus.com/en/business/small/phone/cloud-phone-plans). Checked 2026-11-05. regional-ringcentral-channel

Buyer: Canadian businesses buying phone service through TELUS

Region: Canada

Setup: RingCentral AIR offered through TELUS Business Connect; official plans say DIY AI installation currently unavailable.

Documented workflows: FAQ and lead capture; Scheduling advertised; Context/directory-based transfer

Integrations: TELUS Business Connect; RingCentral-powered, connector parity not assumed

Human coverage and fallback: Transfers to customer's destination/team; vendor-supplied humans not established.

Testing and review: TELUS-specific pre-live tests and ongoing AI review tools not verified.

Advertised price: From C$55/account/month with 100 minutes, in addition to Business Connect.

Currency: CAD (Canadian offer)

Billing unit: AI add-on account/month and minutes; underlying seats separate

Commercial conditions: Overage, minimum base plan and AI installation fees not established. Displayed base-seat promotions require bundles/3-year terms; do not treat them as universal.

[TELUS Business Connect AI Receptionist pricing source](https://www.telus.com/en/business/small/phone/cloud-phone-plans)

Intake: 1. Lead capture and FAQ scope; configurable intake not verified. [TELUS Business Connect AI Receptionist intake source](https://www.telus.com/en/about/news-and-events/media-releases/telus-business-connect-ring-central)
Actions: 1. Scheduling advertised without channel-specific implementation detail. [TELUS Business Connect AI Receptionist actions source](https://www.telus.com/en/about/news-and-events/media-releases/telus-business-connect-ring-central)
Handoff: 1. Context/directory-based routing claim; failure behavior unknown. [TELUS Business Connect AI Receptionist handoff source](https://www.telus.com/en/about/news-and-events/media-releases/telus-business-connect-ring-central)
Controls: unknown. No TELUS-specific testing plus monitoring evidence established. [TELUS Business Connect AI Receptionist controls source](https://www.telus.com/en/business/small/phone/cloud-phone-plans)
Commercial clarity: 1. Starting allowance published; overage and prerequisites incomplete. [TELUS Business Connect AI Receptionist commercial clarity source](https://www.telus.com/en/business/small/phone/cloud-phone-plans)

Unresolved questions: Current overage and full contract cost; Installation cost and lead time; Canadian French behavior and locale support; Feature parity with direct RingCentral offer

Source record:

[TELUS Business Connect plans](https://www.telus.com/en/business/small/phone/cloud-phone-plans). AI add-on price, allowance, base-plan conditions and no-DIY-AI footnote
[TELUS and RingCentral expansion](https://www.telus.com/en/about/news-and-events/media-releases/telus-business-connect-ring-central). AIR identity and intended intake/scheduling/routing

## Coverage and open questions

These entries were kept outside the scored inventory for the following reasons. A scope decision does not assess a product's performance.

- **Grasshopper virtual receptionist:** Current offer is a Smith.ai partnership. Real AI/human reception option, but count underlying Smith.ai in turnkey/hybrid category rather than independent AI technology. [Source](https://grasshopper.com/features/virtual-receptionist)
- **Employee AI assistants / traditional auto-attendants:** Transcription, agent coaching, AI Assistant and keypad/directory IVR alone do not establish autonomous conversational reception. Only separately verified customer-facing AI agents included. [Source](https://www.dialpad.com/faq/)
- **NexHealth:** Official AI receptionist page is a developer sample text app on its Synchronizer API; not verified as a turnkey phone receptionist. Useful integration layer, not a separate competing receptionist. [Source](https://docs.nexhealth.com/docs/sample-app-ai-receptionist)
- **Toma (identity unresolved):** Current domain resolves to The Job Board for Agents. Automotive product identity not verified in this pass; no capability score assigned. [Source](https://www.toma.com/)
- **TrueLark standalone:** Marketing URL redirects to account login; acquired by Weave per SEC filing. Weave AI Receptionist assessed instead; do not count as independent vendor. [Source](https://www.truelark.com/)
- **PolyAI / Parloa:** Enterprise contact-center platforms adjacent to this SMB-focused subset; not deeply verified in this bounded pass. Their exclusion is scope, not a negative capability finding. [Source](https://poly.ai/)

Phonely, Beside, NextPhone, LexReception, Answering Legal, Polaris Voice and Posh remain unchecked discovery leads. We have not assessed their official identity and current offer for inclusion. They carry no score.

## Leave the shortlist with a testable job

Choose two or three candidates that can complete the same task, then compare them with your current process or staffed coverage. For each one, write down the paid plan, the destination record, the person responsible for exceptions and the condition that would stop the trial. The next decision belongs to the completed work and its cost.