{ "version": 1, "title": "AI receptionist comparison: 46 offers by job, price and handoff", "articleUrl": "https://agentreport.io/ai-receptionist-market-comparison/", "researchOpened": "2026-11-04", "checkedThrough": "2026-11-05", "evidenceType": "Official-source desk research. We did not open accounts, place calls or run product trials.", "coverage": "46 product and regional-channel records, including human services and building platforms; broad coverage, not an exhaustive list of independent vendors.", "methodologyUrl": "https://agentreport.io/ai-receptionist-market-comparison/#how-the-scores-work", "rubric": { "scope": "Documented support within each product's role; no total, performance rank or ROI score.", "values": { "0": "Official evidence explicitly excludes the capability or term", "1": "Limited or conditional support; material official-source conflicts also receive 1", "2": "Concrete documented support, including any named plan gate", "unknown": "Insufficient evidence; represented by null in score values" }, "dimensions": { "intake": { "label": "Intake", "one": "FAQs or basic message capture", "two": "Structured qualification or configurable intake questions" }, "actions": { "label": "Actions", "one": "Booking link, message delivery or custom integration required", "two": "Named booking or business-record write; documented tool execution for building platforms" }, "handoff": { "label": "Handoff", "one": "Basic transfer claim or limited destinations", "two": "Transfer rules with context, routing behavior or fallback details" }, "controls": { "label": "Controls", "one": "A demo, basic logs or configuration alone", "two": "Pre-live testing plus review or monitoring controls" }, "commercial": { "label": "Commercial clarity", "one": "Quote route or public price with material billing gaps", "two": "Billing unit, allowance or rate, overage treatment and material prerequisites stated" } }, "conditions": "Score named available products or tiers. Custom integrations receive 1. Handoff describes mechanics; the humanFallback field identifies who supplies the people. Prefer detailed current help and pricing over generic marketing; preserve conflicts and unknowns." }, "groups": [ { "name": "Turnkey AI receptionists", "count": 12 }, { "name": "Human and hybrid services", "count": 8 }, { "name": "Phone-system products", "count": 9 }, { "name": "Industry-specific products", "count": 9 }, { "name": "Voice-agent building platforms", "count": 6 }, { "name": "Regional channels", "count": 2 } ], "vendors": [ { "id": "clawd-smith", "name": "Clawd Smith", "url": "https://clawdsmith.com/", "category": "Turnkey AI receptionist", "buyer": "Small Canadian business needing messages", "regions": [ "Canada" ], "setup": "Configure number or port", "workflows": [ "Contact/message capture", "Appointment requests", "Urgent alerts" ], "integrations": [], "humanFallback": "Buyer-selected transfer; message if unanswered.", "controls": "Editable settings and dashboard.", "unknowns": [ "Pre-live test support.", "No confirmed calendar-write integration." ], "checkedDate": "2026-11-05", "marketGroup": "Turnkey AI receptionists", "pricing": { "summary": "CAD 20/month includes 60 minutes; CAD 0.30/minute extra.", "currency": "CAD", "units": "Each call rounded up to whole billed minutes", "limits": "Each call rounds up to whole minutes. No setup fee; no supplied human, SMS or outbound on live plan. Pro is advertised at CAD 80/month as coming soon; its features remain unannounced.", "source": "https://clawdsmith.com/" }, "sources": [ { "url": "https://clawdsmith.com/", "title": "Clawd Smith product", "claims": [ "Minute price and fallback" ] }, { "url": "https://clawdsmith.com/pricing", "title": "Clawd Smith pricing", "claims": [ "Current plan restrictions; upcoming Pro" ] } ], "scores": { "intake": { "value": 1, "reason": "Basic contact/message capture.", "source": "https://clawdsmith.com/" }, "actions": { "value": 1, "reason": "Appointment request, not verified calendar write.", "source": "https://clawdsmith.com/pricing" }, "handoff": { "value": 2, "reason": "Transfer and unanswered fallback documented.", "source": "https://clawdsmith.com/" }, "controls": { "value": 1, "reason": "Configuration and dashboard only.", "source": "https://clawdsmith.com/" }, "commercial": { "value": 2, "reason": "Allowance and overage on homepage.", "source": "https://clawdsmith.com/" } } }, { "id": "dialbox", "name": "Dialbox", "url": "https://dialbox.ca/virtual-receptionist", "category": "Turnkey AI receptionist", "buyer": "Canadian service SMB", "regions": [ "Canada" ], "setup": "Configure then forward existing line", "workflows": [ "Structured intake", "Connected booking", "Staff routing" ], "integrations": [ "Google Calendar", "Outlook", "Calendly", "Square", "Acuity" ], "humanFallback": "Buyer supplies staff; configured routes, ring rules, unanswered-call message.", "controls": "Pre-forwarding tests; recordings, transcripts and activity review.", "unknowns": [ "Confirm behavior after grace pool ends.", "Booking actions vary by connected provider." ], "checkedDate": "2026-11-05", "marketGroup": "Turnkey AI receptionists", "pricing": { "summary": "CAD 129/month for 100 AI-handled calls; CAD 299/month for 300; CAD 699/month for 900. No automatic overage fees; alerts, grace and upgrade review.", "currency": "CAD", "units": "AI-handled connected calls", "limits": "Core has 1 integration; Pro/Max advertise Playbooks. Abandoned calls under 15 seconds, spam and staff calls excluded. Trial 7 days/card required.", "source": "https://dialbox.ca/pricing" }, "sources": [ { "url": "https://dialbox.ca/pricing", "title": "Dialbox pricing", "claims": [ "Plans and counted-call definition" ] }, { "url": "https://dialbox.ca/virtual-receptionist/playbooks", "title": "Dialbox playbooks", "claims": [ "Configurable required fields" ] }, { "url": "https://dialbox.ca/integrations", "title": "Dialbox integrations", "claims": [ "Provider-specific booking writes" ] }, { "url": "https://dialbox.ca/virtual-receptionist", "title": "Dialbox reception", "claims": [ "Transfer fallback; test calls and review" ] } ], "scores": { "intake": { "value": 2, "reason": "Configured intake fields through Playbooks, explicitly advertised on Pro/Max.", "source": "https://dialbox.ca/virtual-receptionist/playbooks" }, "actions": { "value": 2, "reason": "Named booking integrations.", "source": "https://dialbox.ca/integrations" }, "handoff": { "value": 2, "reason": "Routing and no-answer fallback.", "source": "https://dialbox.ca/virtual-receptionist" }, "controls": { "value": 2, "reason": "Pre-live tests and call review.", "source": "https://dialbox.ca/virtual-receptionist" }, "commercial": { "value": 2, "reason": "Call units and upgrade treatment disclosed.", "source": "https://dialbox.ca/pricing" } } }, { "id": "dialzara", "name": "Dialzara", "url": "https://dialzara.com/", "category": "turnkey AI receptionist", "buyer": "Budget SMB self-serve through managed multi-location deployments.", "regions": "US/Canada numbers; UK/Australia/New Zealand/international numbers on request.", "setup": "Business knowledge import and editable prompt; managed setup on higher plans.", "workflows": [ "Custom intake", "Calendar booking/rescheduling", "Staff routing", "CRM updates" ], "integrations": [ "Google/Outlook calendar", "Zapier", "Make", "Webhooks/API subject to tier" ], "humanFallback": "Buyer staff: blind transfer on Lite; warm transfer and after-hours escalation on Pro+.", "controls": "Test-call corrections, recordings, transcripts, usage notification; zero prepaid balance sends calls to voicemail unless recharged.", "unknowns": [ "Whether first number is included or charged.", "Trial card/usage details.", "Confirm whether the multi-agent feature covers the intended multi-location workflow; the pricing page gates multi-location support to Plus+." ], "checkedDate": "2026-11-05", "marketGroup": "Turnkey AI receptionists", "pricing": { "summary": "Lite $29/60 minutes; Pro $99/220; Plus $199/500; Elite $349/1,000; managed from $1,500.", "currency": "USD", "units": "Inbound talk minutes, tracked to the second; outbound separately billed by contacts.", "limits": "Extra minutes $0.48/$0.45/$0.40/$0.35. Number pricing conflicts: included-number statement versus $3 local/$5 toll-free FAQ. Seven-day trial.", "source": "https://dialzara.com/pricing" }, "sources": [ { "url": "https://dialzara.com/pricing", "title": "Dialzara pricing", "claims": [ "Inbound tiers, gates, excess rates and zero-balance behavior", "Separate outbound/SMS charges; conflicting number fee wording" ] }, { "url": "https://dialzara.com/features", "title": "Dialzara features", "claims": [ "Calendar, CRM, routing and test-call controls", "US/Canada porting and number support" ] } ], "scores": { "intake": { "value": 2, "reason": "Configurable qualifying fields.", "source": "https://dialzara.com/features" }, "actions": { "value": 2, "reason": "Google/Outlook booking and changes documented; Pro or higher needed for calendar sync.", "source": "https://dialzara.com/features" }, "handoff": { "value": 2, "reason": "Pro adds warm transfer and after-hours routing; Lite is blind-transfer only.", "source": "https://dialzara.com/pricing" }, "controls": { "value": 2, "reason": "Testing, call records and budget fallback documented.", "source": "https://dialzara.com/features" }, "commercial": { "value": 1, "reason": "Usage explicit but number-fee contradiction unresolved.", "source": "https://dialzara.com/pricing" } } }, { "id": "my-ai-frontdesk", "name": "Frontdesk (My AI Front Desk)", "url": "https://www.myaifrontdesk.com/ai-receptionist", "category": "turnkey AI front-office bundle", "buyer": "SMBs wanting voice, messaging, CRM and follow-up automation together.", "regions": "20+ languages marketed; US/Canada number eligibility not established.", "setup": "Forward existing business line; configure FAQs/call flow and CRM.", "workflows": [ "Lead qualification", "Live calendar booking", "Urgent/VIP staff transfers", "CRM updates", "SMS/chat follow-up" ], "integrations": [ "HubSpot", "Salesforce", "Pipedrive", "Zapier", "Webhooks" ], "humanFallback": "Transfers to buyer team; vendor-supplied answering humans not established.", "controls": "Transcripts/summaries; seven-day trial with plan-dependent usage charges. Two editors, unlimited read-only viewers; 200-log history on Business.", "unknowns": [ "Official source discrepancy: https://llms.myaifrontdesk.com/pricing-usage is dated December 2, 2025 (page updated August 4, 2026) and retains Starter/Pro with $0.12/min; https://www.myaifrontdesk.com/pricing has Business-in-a-Box with 25 credits/min at $0.01/credit. Use the live page; do not treat the dated sheet as current pricing.", "Auto-reload disablement and spending limits.", "Failed-transfer behavior; connector-specific plan eligibility.", "Vendor ROI and pickup-time statements are not verified performance." ], "checkedDate": "2026-11-05", "marketGroup": "Turnkey AI receptionists", "pricing": { "summary": "Business-in-a-Box $99 monthly or $79/month annually; 200 voice minutes. Partner/Enterprise quoted.", "currency": "USD", "units": "Included channel allowances plus overage-credit pool.", "limits": "400 SMS, 100 chats, 1,000 shared overage credits; voice uses 25 credits/min ($0.25). Auto-reload $10/1,000. 20 outbound calls/day; two actions of each type; two editors; last 200 logs retained.", "source": "https://www.myaifrontdesk.com/pricing" }, "sources": [ { "url": "https://www.myaifrontdesk.com/ai-receptionist", "title": "Frontdesk AI Receptionist", "claims": [ "Intake, booking, team transfers and named CRM integrations", "Call logging and forwarding setup" ] }, { "url": "https://www.myaifrontdesk.com/pricing", "title": "Frontdesk pricing", "claims": [ "Current bundle, usage allowances and trial caveat" ] }, { "url": "https://llms.myaifrontdesk.com/pricing-usage", "title": "Official pricing/usage fact sheet (2025; page updated August 4, 2026)", "claims": [ "Still presents Starter/Pro and $0.12/min voice overage, unlike live pricing", "Explicitly dated December 2, 2025 and links readers to live pricing for current details" ] } ], "scores": { "intake": { "value": 2, "reason": "Structured lead qualification documented.", "source": "https://www.myaifrontdesk.com/ai-receptionist" }, "actions": { "value": 2, "reason": "Calendar writes and CRM data push described.", "source": "https://www.myaifrontdesk.com/ai-receptionist" }, "handoff": { "value": 1, "reason": "Team transfer documented; unanswered destination behavior unclear.", "source": "https://www.myaifrontdesk.com/ai-receptionist" }, "controls": { "value": 1, "reason": "Call logs and trial; rollout/rollback and hard spend control unclear.", "source": "https://www.myaifrontdesk.com/pricing" }, "commercial": { "value": 1, "reason": "Live credit rates and limits are explicit; an older official fact sheet still publishes different tiers and $0.12/min. Current record uses live $0.25/min; source discrepancy remains.", "source": "https://www.myaifrontdesk.com/pricing" } } }, { "id": "frontdesk-canada", "name": "Frontdesk AI (Canada)", "url": "https://tryfrontdesk.ca/", "category": "Turnkey AI receptionist", "buyer": "Canadian service SMB", "regions": [ "Canada" ], "setup": "Managed setup; forward existing line", "workflows": [ "Lead intake", "Conditional booking/reschedule", "Business routing" ], "integrations": [ "One supported booking integration; compatibility unspecified" ], "humanFallback": "Buyer staff; Starter one transfer number, Business agreed urgent-call rules.", "controls": "Demo and call summaries.", "unknowns": [ "Confirm exact connector before purchase.", "Different business from My AI Front Desk/Frontdesk.", "Scores include Business functions, not only CAD99 tier." ], "checkedDate": "2026-11-05", "marketGroup": "Turnkey AI receptionists", "pricing": { "summary": "CAD 99/month for 150 minutes, CAD 0.75/minute extra, CAD 149 setup; CAD 299/month for 500 minutes, CAD 0.65/minute extra, CAD 249 setup; CAD 499/month for 1,000 minutes, CAD 0.55/minute extra, CAD 449 setup.", "currency": "CAD", "units": "Monthly minutes", "limits": "1/3/20 staff calendars within one supported booking system. Seven-day trial needs setup payment: refund if cancelled during trial. Continue monthly: credit up to CAD50/invoice (3/5/9 invoices). Annual: account credit for add-ons/renewal, not first annual invoice. Unused credit expires on cancellation; no cash refund after trial.", "source": "https://tryfrontdesk.ca/pricing" }, "sources": [ { "url": "https://tryfrontdesk.ca/", "title": "Frontdesk AI plans and FAQ", "claims": [ "Plans, setup, integration conditions" ] }, { "url": "https://tryfrontdesk.ca/pricing", "title": "Frontdesk pricing and setup credits", "claims": [ "Setup credit timing and cancellation treatment" ] } ], "scores": { "intake": { "value": 2, "reason": "Configurable Business workflows.", "source": "https://tryfrontdesk.ca/" }, "actions": { "value": 1, "reason": "Writes depend on unlisted supported booking software.", "source": "https://tryfrontdesk.ca/" }, "handoff": { "value": 2, "reason": "Business routing rules; limited Starter destination.", "source": "https://tryfrontdesk.ca/" }, "controls": { "value": 1, "reason": "Demo and summaries only.", "source": "https://tryfrontdesk.ca/" }, "commercial": { "value": 2, "reason": "Minutes, setup and overages disclosed.", "source": "https://tryfrontdesk.ca/pricing" } } }, { "id": "goodcall", "name": "Goodcall", "url": "https://www.goodcall.com/", "category": "turnkey AI receptionist", "buyer": "Solo operators through multi-location SMBs; especially repeat callers.", "regions": "US local-number positioning; English only on current product page. Canada unverified.", "setup": "Describe business to Gabi, test, approve/publish, forward existing line.", "workflows": [ "Custom required intake fields", "Calendar booking", "CRM lead creation", "Sequential staff transfer" ], "integrations": [ "Google Calendar", "Google Sheets", "HighLevel", "APIs/MCP; external-tool allowance applies" ], "humanFallback": "Transfers to buyer's contacts, retrying busy lines and up to three contacts; then takes a message. No vendor human service established.", "controls": "Browser practice calls, publish approval, rollback, recordings and tagged outcomes.", "unknowns": [ "New Gabi product and legacy Zapier behavior should not be conflated.", "Canada eligibility and caller-number edge cases." ], "checkedDate": "2026-11-05", "marketGroup": "Turnkey AI receptionists", "pricing": { "summary": "Starter $79/100 unique customers; Growth $129/500; Scale $299/2,000 monthly.", "currency": "USD", "units": "Unique interacting caller phone numbers per month; not minutes.", "limits": "Excess callers $0.79/$0.26/$0.15. Spam/wrong numbers excluded. Starter allows one external tool; tool, worker, team and history limits vary; test runs have allowances.", "source": "https://www.goodcall.com/pricing" }, "sources": [ { "url": "https://www.goodcall.com/how-it-works", "title": "How Goodcall works", "claims": [ "Gabi configuration, approval and rollback", "Staff handoff, named integrations, English only", "Google Calendar bookings, Google Sheets rows and HighLevel contact/deal creation" ] }, { "url": "https://www.goodcall.com/pricing", "title": "Goodcall pricing", "claims": [ "Current unique-customer tiers and limits", "Free demo agent before connecting a number" ] } ], "scores": { "intake": { "value": 2, "reason": "Custom required questions and read-back described.", "source": "https://www.goodcall.com/how-it-works" }, "actions": { "value": 2, "reason": "Explicit Google Calendar booking creation, Google Sheets rows and HighLevel contact/deal creation. Starter allows one external tool; generic API/MCP possibilities are not the basis for this score.", "source": "https://www.goodcall.com/how-it-works" }, "handoff": { "value": 2, "reason": "Staff retry sequence and unanswered-call fallback explicit.", "source": "https://www.goodcall.com/how-it-works" }, "controls": { "value": 2, "reason": "Practice, approval and rollback documented.", "source": "https://www.goodcall.com/how-it-works" }, "commercial": { "value": 2, "reason": "Current live page defines usage and excess rates.", "source": "https://www.goodcall.com/pricing" } } }, { "id": "maplereceptionist", "name": "MapleReceptionist", "url": "https://maplereceptionist.com/?lang=en-CA", "category": "Turnkey AI receptionist", "buyer": "Canadian bilingual SMB", "regions": [ "Canada" ], "setup": "Managed configuration; forward or port", "workflows": [ "Configurable intake", "Business-tier calendar booking", "Contextual transfer" ], "integrations": [ "Google Calendar", "Outlook/365", "MapleWorkSuite" ], "humanFallback": "Transfers to buyer staff with context; configured escalation.", "controls": "Demo, dashboard and editable rules.", "unknowns": [ "Resolve overage units and Business minute allowance.", "Generic transcription claims conflict with Solo exclusion.", "Scores cover Business+ functions, not CAD25 Solo." ], "checkedDate": "2026-11-05", "marketGroup": "Turnkey AI receptionists", "pricing": { "summary": "CAD 25/month Solo; CAD 60/month Starter; CAD 99/month Business; CAD 199/month Team-Pro.", "currency": "CAD", "units": "Mixed minutes and daily call caps", "limits": "Solo: 50 minutes and 5 calls/day; Business: 25 calls/day. Native booking starts Business; base tiers send links. Overage descriptions conflict.", "source": "https://maplereceptionist.com/?lang=en-CA" }, "sources": [ { "url": "https://maplereceptionist.com/?lang=en-CA", "title": "MapleReceptionist plans", "claims": [ "Tier limits and prices" ] }, { "url": "https://maplereceptionist.com/help/", "title": "MapleReceptionist help", "claims": [ "Qualification, booking, transfer and logs" ] } ], "scores": { "intake": { "value": 2, "reason": "Custom qualifying questions.", "source": "https://maplereceptionist.com/help/" }, "actions": { "value": 2, "reason": "Business+ writes to named calendars.", "source": "https://maplereceptionist.com/help/" }, "handoff": { "value": 2, "reason": "Warm transfer and route context.", "source": "https://maplereceptionist.com/help/" }, "controls": { "value": 1, "reason": "Demo and logs; pre-live procedure unverified.", "source": "https://maplereceptionist.com/help/" }, "commercial": { "value": 1, "reason": "Per-call versus per-minute overage conflict.", "source": "https://maplereceptionist.com/?lang=en-CA" } } }, { "id": "promas", "name": "ProMAS AI Receptionist", "url": "https://www.promas.ca/ai-receptionist", "category": "Turnkey AI receptionist", "buyer": "Appointment-led Canadian SMB", "regions": [ "Canada" ], "setup": "Assisted calendar connection", "workflows": [ "Appointment booking", "Pro reschedule/cancel", "SMS/email confirmation" ], "integrations": [ "Calendar provider unspecified" ], "humanFallback": "No concrete transfer procedure located.", "controls": "Dashboard, summaries and activity logs.", "unknowns": [ "Supported calendars.", "Transfer and failed-booking behavior.", "Allowances, overages and setup terms." ], "checkedDate": "2026-11-05", "marketGroup": "Turnkey AI receptionists", "pricing": { "summary": "CAD 299/month Starter; CAD 549/month Pro; CAD 899/month Business.", "currency": "CAD", "units": "Subscription; volume allowance unspecified", "limits": "Higher workflow/volume tiers; no public usage overage detail.", "source": "https://www.promas.ca/ai-receptionist/pricing" }, "sources": [ { "url": "https://www.promas.ca/ai-receptionist", "title": "ProMAS receptionist", "claims": [ "Booking and review dashboard" ] }, { "url": "https://www.promas.ca/ai-receptionist/pricing", "title": "ProMAS pricing", "claims": [ "Three plans and workflow scope" ] } ], "scores": { "intake": { "value": 1, "reason": "Appointment details; configurable qualification unverified.", "source": "https://www.promas.ca/ai-receptionist" }, "actions": { "value": 1, "reason": "Booking advertised; supported connector list missing.", "source": "https://www.promas.ca/ai-receptionist" }, "handoff": { "value": null, "reason": "Human handoff not established.", "source": "https://www.promas.ca/ai-receptionist" }, "controls": { "value": 1, "reason": "Logs; no pre-live testing procedure found.", "source": "https://www.promas.ca/ai-receptionist" }, "commercial": { "value": 1, "reason": "Prices lack usage terms.", "source": "https://www.promas.ca/ai-receptionist/pricing" } } }, { "id": "elevenlabs-reception", "name": "Reception by ElevenAgents", "url": "https://www.reception.ai/", "category": "turnkey AI receptionist", "buyer": "Small service firms wanting ready-made phone, chat and booking on ElevenLabs infrastructure.", "regions": "Global availability claimed; US number assigned directly, outside-US number connection needs extra setup. English/Spanish supported.", "setup": "Import business URL, configure business rules and forwarding; no engineering required.", "workflows": [ "Qualification by scope/timeline/budget", "Calendar availability and booking", "Team-first hours/overflow routing", "Multi-location routing on Premium" ], "integrations": [ "Google Calendar", "Built-in calendar", "Zapier", "Webhooks", "MCP" ], "humanFallback": "Buyer team routing/overflow documented; vendor-provided human answering not established.", "controls": "Test-call demo, 14-day/30-phone-minute trial, summaries/transcripts/recordings. Per-plan concurrent call caps.", "unknowns": [ "Resolve official overage conflicts before quoting a contracted cost.", "Reception explicitly lacks HIPAA support; do not inherit builder-platform BAA eligibility despite clinic marketing.", "No vendor humans established; non-US telephony costs/requirements unresolved.", "Concurrency overflow beyond plan cap and data lifecycle not verified." ], "checkedDate": "2026-11-05", "marketGroup": "Turnkey AI receptionists", "pricing": { "summary": "Reception.ai: Basic $29/75min +$0.40/min; Plus $79/275 +$0.32; Premium $199/1,000 +$0.22.", "currency": "USD", "units": "Phone minutes; monthly base plus overage.", "limits": "1/3/5 numbers; 1/3/10 simultaneous calls. Tax extra. Elevenlabs.io product page differs on overage and retains $22 FAQ.", "source": "https://www.reception.ai/" }, "sources": [ { "url": "https://www.reception.ai/", "title": "Reception.ai product and pricing", "claims": [ "Qualification, booking, routing, integrations and current tiers", "Trial and call records" ] }, { "url": "https://elevenlabs.io/reception", "title": "ElevenLabs Reception", "claims": [ "Google Calendar and non-US setup", "Explicit absence of Reception HIPAA support; conflicting pricing" ] }, { "url": "https://elevenlabs.io/blog/reception", "title": "Reception launch announcement", "claims": [ "Distinct turnkey product launched September 16, 2026" ] } ], "scores": { "intake": { "value": 2, "reason": "Professional-services example specifies scope, timeline and budget qualification.", "source": "https://www.reception.ai/" }, "actions": { "value": 2, "reason": "Direct booking with availability; Google Calendar named on product page.", "source": "https://elevenlabs.io/reception" }, "handoff": { "value": 2, "reason": "Team-first hours/availability and unanswered/after-hours AI fallback documented.", "source": "https://elevenlabs.io/reception" }, "controls": { "value": 1, "reason": "Demo/trial and records; custom pre-live acceptance test and rollback not established.", "source": "https://www.reception.ai/" }, "commercial": { "value": 1, "reason": "Canonical rates/limits clear but official product page has conflicting excess rates.", "source": "https://www.reception.ai/" } } }, { "id": "rhanta", "name": "Rhanta", "url": "https://rhanta.com/", "category": "Turnkey AI receptionist", "buyer": "Bilingual small service business", "regions": [ "Canada", "US", "UK", "South Africa" ], "setup": "Configure line and calendar", "workflows": [ "Lead capture", "Calendar booking", "Optional outbound" ], "integrations": [ "Google Calendar", "Outlook" ], "humanFallback": "Routes urgent calls to a human chosen by buyer.", "controls": "Trial and dashboard recordings/transcripts.", "unknowns": [ "Activation fee amount; unlimited fair-use terms.", "Recording availability differs between feature and terms pages." ], "checkedDate": "2026-11-05", "marketGroup": "Turnkey AI receptionists", "pricing": { "summary": "CAD 49/month for 100 minutes; CAD 149/month for 500; CAD 399/month advertised unlimited. First two plans: CAD 0.25/minute extra.", "currency": "CAD", "units": "Monthly minutes", "limits": "14 days or 60 minutes trial, then automatic paid activation. Terms mention activation fee despite no-setup marketing.", "source": "https://rhanta.com/" }, "sources": [ { "url": "https://rhanta.com/", "title": "Rhanta pricing/product", "claims": [ "Plans and regions" ] }, { "url": "https://rhanta.com/features/", "title": "Rhanta features", "claims": [ "Calendar writes; outbound shares minute pool" ] }, { "url": "https://rhanta.com/terms/", "title": "Rhanta terms", "claims": [ "Trial conversion and activation charge" ] } ], "scores": { "intake": { "value": 1, "reason": "Lead capture; structured qualification not established.", "source": "https://rhanta.com/" }, "actions": { "value": 2, "reason": "Bookings sync to named calendars.", "source": "https://rhanta.com/features/" }, "handoff": { "value": 1, "reason": "Urgent transfer claim; failure path unclear.", "source": "https://rhanta.com/terms/" }, "controls": { "value": 1, "reason": "Trial/logs; pre-live procedure unverified.", "source": "https://rhanta.com/terms/" }, "commercial": { "value": 1, "reason": "Activation fee and unlimited scope unresolved.", "source": "https://rhanta.com/terms/" } } }, { "id": "rosie", "name": "Rosie", "url": "https://heyrosie.com/solutions/ai-receptionist", "category": "turnkey AI receptionist", "buyer": "Small service businesses wanting easy phone overflow and booking.", "regions": "English/Spanish documented; exact US/Canada number eligibility unconfirmed.", "setup": "Imports website/Google business information; configure FAQs and forwarding.", "workflows": [ "Custom messages", "Text booking link on Professional", "Direct calendar booking on Scale", "Waterfall transfer on Growth" ], "integrations": [ "Zapier", "Calendar connector availability needs confirmation" ], "humanFallback": "Buyer staff transfer, not vendor-supplied humans; warm/live transfers start at Scale.", "controls": "Seven-day all-feature trial, editable FAQs, call recordings/transcripts/summaries.", "unknowns": [ "Voice overage and behavior when minutes expire.", "Supported calendars, rescheduling and booking conflict semantics.", "No voice quality or reliability testing." ], "checkedDate": "2026-11-05", "marketGroup": "Turnkey AI receptionists", "pricing": { "summary": "Professional $49/250 minutes; Scale $149/1,000; Growth $299/2,000 monthly.", "currency": "USD", "units": "Voice minutes; optional website texting charged separately.", "limits": "Professional two intake scenarios; Scale five; Growth unlimited. Website texting $50/25 conversations then $1 each. Voice overage not located.", "source": "https://heyrosie.com/solutions/ai-receptionist" }, "sources": [ { "url": "https://heyrosie.com/solutions/ai-receptionist", "title": "Rosie AI Receptionist and plans", "claims": [ "Plan-gated link sending, calendar booking and transfers", "Usage allowances, trial and call records" ] } ], "scores": { "intake": { "value": 2, "reason": "Custom scenario-based message taking.", "source": "https://heyrosie.com/solutions/ai-receptionist" }, "actions": { "value": 2, "reason": "Direct calendar booking documented on Scale; Professional only sends a link.", "source": "https://heyrosie.com/solutions/ai-receptionist" }, "handoff": { "value": 2, "reason": "Scale adds warm/live transfers; Growth adds sequential destination fallback.", "source": "https://heyrosie.com/solutions/ai-receptionist" }, "controls": { "value": 1, "reason": "Trial and call records exist; custom pre-live test workflow not established.", "source": "https://heyrosie.com/solutions/ai-receptionist" }, "commercial": { "value": 1, "reason": "Tier gates clear; voice excess/budget exhaustion unresolved.", "source": "https://heyrosie.com/solutions/ai-receptionist" } } }, { "id": "upfirst", "name": "Upfirst", "url": "https://upfirst.ai/", "category": "turnkey AI receptionist", "buyer": "SMBs seeking direct booking and staff handoff with per-call billing.", "regions": "US offering researched; English/Spanish and 35+ languages. Canadian number eligibility not verified.", "setup": "Website import and customizable questions; calendar/CRM connections. Assisted implementation included on Scale/Enterprise.", "workflows": [ "Structured intake fields", "Direct calendar booking", "Warm/waterfall staff transfers", "CRM API writes", "Two-way SMS" ], "integrations": [ "Google Calendar", "Outlook", "Clio Manage", "Acuity", "Calendly", "Square", "Zapier", "API integrations" ], "humanFallback": "Transfers to buyer staff with introduction and sequential attempts. Vendor customer support is distinct from call-answering humans; no supplied human receptionist established.", "controls": "Official setup guide prescribes a real test call then transcript review before forwarding. Dashboard tests disable texts/transfers. Recordings, analytics and roles.", "unknowns": [ "Paid-plan SMS charges/limits, call-duration ceiling and exact number regions.", "Vendor AI-provider zero-retention claim does not mean customer-facing call logs are never stored.", "No hands-on validation; dashboard-only trial cannot establish transfer/text behavior." ], "checkedDate": "2026-11-05", "marketGroup": "Turnkey AI receptionists", "pricing": { "summary": "Starter $24.95/30 calls +$1.50 each excess; Premium $59.95/90 +$1; Pro $159.95/300 +$0.75; Scale $299/600 +$0.70.", "currency": "USD", "units": "Billable calls; excludes spam, under-15-second and silent calls.", "limits": "Extra agents $9.95/month. Trial is 14 days or 100 calls, plus 25 texts; no card. Managed integrations Scale+. Texting charges/limits after trial not established.", "source": "https://upfirst.ai/pricing" }, "sources": [ { "url": "https://upfirst.ai/", "title": "Upfirst product", "claims": [ "Warm transfer with caller context", "Website import and booking" ] }, { "url": "https://upfirst.ai/pricing", "title": "Upfirst pricing", "claims": [ "Call tiers/exclusions, trial, integrations and staff waterfall", "Managed setup on Scale/Enterprise" ] }, { "url": "https://upfirst.ai/docs/setup-guide.md", "title": "Upfirst official setup guide", "claims": [ "Structured collection fields", "Real-phone test and transcript review; dashboard test disables transfers/texts" ] } ], "scores": { "intake": { "value": 2, "reason": "Configurable questions and structured collection fields.", "source": "https://upfirst.ai/docs/setup-guide.md" }, "actions": { "value": 2, "reason": "Direct writes to named calendars and CRM API workflows.", "source": "https://upfirst.ai/pricing" }, "handoff": { "value": 2, "reason": "Warm introduction and sequential buyer-staff destinations documented.", "source": "https://upfirst.ai/pricing" }, "controls": { "value": 2, "reason": "Explicit pre-forwarding real-phone test plus transcript review; sandbox limits disclosed.", "source": "https://upfirst.ai/docs/setup-guide.md" }, "commercial": { "value": 1, "reason": "Voice charges clear; paid-plan texting units/allowance not established.", "source": "https://upfirst.ai/pricing" } } }, { "id": "abby", "name": "Abby Human + AI Receptionist", "url": "https://www.abby.com/products/ai-receptionist/", "category": "hybrid AI and vendor human receptionist", "buyer": "Professional SMBs wanting a managed adjustable AI/human mix.", "regions": "US-based human team; English/Spanish. Canadian eligibility not confirmed.", "setup": "Assisted onboarding, business scripts; self-service call controls.", "workflows": [ "Screening and qualification", "Messages", "Calendar bookings", "Human/staff routing" ], "integrations": [ "Scheduling platforms", "CRM/custom integrations scoped separately; individual connector limits unverified" ], "humanFallback": "Vendor US-based human receptionists on same subscription; AI/human parts of a call bill separately.", "controls": "Call records, portal/app usage, editable handling, free trial; HIPAA option explicitly marked human-only on pricing page.", "unknowns": [ "Exact connector capabilities and custom implementation fees.", "Free-trial usage/duration.", "Do not transfer human-only HIPAA statement to AI service." ], "checkedDate": "2026-11-05", "marketGroup": "Human and hybrid services", "pricing": { "summary": "$164/50, $329/100, $599/200, $1,380/500 Abby Minutes monthly; enterprise quote.", "currency": "USD", "units": "One Abby Minute = one human minute or two AI minutes.", "limits": "Overage at plan's Abby Minute rate; no setup fee, month-to-month. Custom integrations separately scoped.", "source": "https://www.abby.com/pricing/" }, "sources": [ { "url": "https://www.abby.com/products/ai-receptionist/", "title": "Abby AI Receptionist", "claims": [ "Intake, booking and human mix", "Summary/transcript/recording availability" ] }, { "url": "https://www.abby.com/pricing/", "title": "Abby pricing", "claims": [ "Shared-minute unit, tiers, controls and human-only HIPAA boundary" ] } ], "scores": { "intake": { "value": 2, "reason": "Scripted qualification and contact capture.", "source": "https://www.abby.com/products/ai-receptionist/" }, "actions": { "value": 2, "reason": "Direct booking described; custom workflows scoped.", "source": "https://www.abby.com/products/ai-receptionist/" }, "handoff": { "value": 1, "reason": "Vendor humans available and split billing defined; exact routing/context policy unverified.", "source": "https://www.abby.com/pricing/" }, "controls": { "value": 1, "reason": "Editable handling, usage and call records; pre-live test procedure not established.", "source": "https://www.abby.com/pricing/" }, "commercial": { "value": 2, "reason": "Shared-minute conversion and overage rule explicit.", "source": "https://www.abby.com/pricing/" } } }, { "id": "answerconnect", "name": "AnswerConnect", "url": "https://www.answerconnect.com/", "category": "human answering substitute", "buyer": "SMBs preferring 24/7 human call handling, CRM capture and scheduling.", "regions": "US product pages researched; other-country pricing not assumed.", "setup": "Consultative call-flow setup; forward existing line or request toll-free number.", "workflows": [ "Message and lead capture", "Qualification marketed", "Setmore appointment booking", "Urgent staff transfers" ], "integrations": [ "Setmore with Google Calendar/Office 365 sync", "Salesforce", "Zoho", "Zendesk", "Slack", "Zapier" ], "humanFallback": "Vendor humans answer first; transfer to buyer mobile/home/on-call line.", "controls": "Portal interaction records and minute usage; app/email/SMS updates. Customized demo requires contact form, not attempted.", "unknowns": [ "All numerical commercial terms.", "Qualification configuration, transfer retry/context details and prelaunch testing.", "Canadian terms and data lifecycle." ], "checkedDate": "2026-11-05", "marketGroup": "Human and hybrid services", "pricing": { "summary": "Official pricing route presents a contact form; numerical current plans not public in retrieved page.", "currency": "USD (US offering; quote required)", "units": "Minutes, per how-it-works usage FAQ.", "limits": "Plan allowance, excess rate, setup fees and trial conditions unverified. No contract lock-in stated; Setmore premium included.", "source": "https://www.answerconnect.com/view-pricing" }, "sources": [ { "url": "https://www.answerconnect.com/", "title": "AnswerConnect live answering", "claims": [ "Human answering and named integrations" ] }, { "url": "https://www.answerconnect.com/view-pricing", "title": "AnswerConnect view pricing", "claims": [ "Contact-form buying route" ] }, { "url": "https://www.answerconnect.com/how-it-works", "title": "How AnswerConnect works", "claims": [ "Forwarding, minute usage and no lock-in" ] }, { "url": "https://www.answerconnect.com/services/appointment-scheduling", "title": "Appointment scheduling", "claims": [ "Setmore included and calendar sync" ] }, { "url": "https://www.answerconnect.com/services/answering-services/call-routing-transfer-service", "title": "Call routing and transfer", "claims": [ "Custom scripts and urgent-call routing" ] } ], "scores": { "intake": { "value": 1, "reason": "Lead capture/qualification claimed; structured qualifying fields not established.", "source": "https://www.answerconnect.com/services/answering-services/call-routing-transfer-service" }, "actions": { "value": 2, "reason": "Receptionists book directly using included Setmore.", "source": "https://www.answerconnect.com/services/appointment-scheduling" }, "handoff": { "value": 1, "reason": "Urgent transfers and custom flows stated; unavailable destination behavior unclear.", "source": "https://www.answerconnect.com/services/answering-services/call-routing-transfer-service" }, "controls": { "value": 1, "reason": "Interaction/usage monitoring; pre-live testing not established.", "source": "https://www.answerconnect.com/how-it-works" }, "commercial": { "value": 1, "reason": "Quote route and minute basis; allowance and excess rates unavailable.", "source": "https://www.answerconnect.com/view-pricing" } } }, { "id": "moneypenny-ai", "name": "Moneypenny AI Receptionist", "url": "https://www.moneypenny.com/us/ai-receptionist", "category": "managed AI with optional vendor human escalation", "buyer": "SMBs wanting an implementation specialist and human backup.", "regions": "US offering researched; separate UK offering exists. Canada eligibility unconfirmed.", "setup": "Solutions architect configures knowledge and call routing; customer tests before forwarding.", "workflows": [ "FAQ/message capture", "Lead qualification", "Calendar scheduling", "Complex/high-value call routing" ], "integrations": [ "Calendar connection", "CRM integrations advertised; specific connectors unverified" ], "humanFallback": "Routes to buyer staff or Moneypenny receptionists. The pricing FAQ says bilingual answering and transfers have no feature surcharge, lists human escalation on AI plans, and allows combining AI and human plans. It does not establish whether an escalated call also consumes human minutes.", "controls": "Prelaunch test/refine stage, transcripts, caller analytics, supported optimization.", "unknowns": [ "Does an escalated AI call also consume a human-minute plan? The no-feature-surcharge FAQ does not specify this meter.", "Confirmed calendar write versus booking-request workflow by connector.", "Canadian support." ], "checkedDate": "2026-11-05", "marketGroup": "Human and hybrid services", "pricing": { "summary": "Monthly AI: $99/50 calls, $199/100, $435/250, $775/500. Separate human plans: $165/50 minutes, $265/100, $422/200, $985/500.", "currency": "USD", "units": "AI calls versus human minutes; different plan families.", "limits": "Extra AI calls respectively $2.39/$2.19/$1.89/$1.69; separate human extra minutes $2.85/$2.65/$2.39/$2.09. FAQ lists no feature surcharge for bilingual answering/transfers and includes escalation on AI plans. Human-minute consumption during escalation is unresolved. Cancellation needs 30 days notice, effective next billing date.", "source": "https://www.moneypenny.com/us/pricing" }, "sources": [ { "url": "https://www.moneypenny.com/us/ai-receptionist", "title": "Moneypenny AI Receptionist", "claims": [ "Managed setup, caller routing and vendor-human fallback", "Tests, transcripts and analytics" ] }, { "url": "https://www.moneypenny.com/us/pricing", "title": "Moneypenny US pricing", "claims": [ "Separate AI-call and human-minute price ladders and excess rates", "FAQ includes human escalation on AI plans and no feature surcharge for bilingual answering/transfers; combined AI/human plans available" ] } ], "scores": { "intake": { "value": 2, "reason": "Qualification and data collection explicit.", "source": "https://www.moneypenny.com/us/ai-receptionist" }, "actions": { "value": 1, "reason": "Calendar scheduling described; connector behavior unspecified.", "source": "https://www.moneypenny.com/us/ai-receptionist" }, "handoff": { "value": 2, "reason": "Frustration, explicit request and complex-call escalation documented.", "source": "https://www.moneypenny.com/us/ai-receptionist" }, "controls": { "value": 2, "reason": "Prelaunch refinement and transcripts/analytics.", "source": "https://www.moneypenny.com/us/ai-receptionist" }, "commercial": { "value": 1, "reason": "Both plan families are priced; whether AI escalation also consumes a human-minute plan remains unspecified.", "source": "https://www.moneypenny.com/us/pricing" } } }, { "id": "patlive", "name": "PATLive", "url": "https://www.patlive.com/", "category": "human answering substitute", "buyer": "SMBs wanting outsourced humans for intake, booking and dispatch.", "regions": "US-based workforce; US offering researched. Canadian number eligibility unconfirmed.", "setup": "Forward existing line or use assigned local/toll-free number; customize call instructions.", "workflows": [ "Custom intake", "Book, reschedule and cancel appointments", "Emergency dispatch", "Staff or department routing" ], "integrations": [ "Google Calendar", "Calendly", "AppointmentPlus", "MindBody", "Setmore; native listings" ], "humanFallback": "Vendor employees answer from the outset; transfers go to buyer staff. Availability, schedules and caller lists determine transfer versus message/voicemail.", "controls": "14-day trial continues into selected paid plan; recordings, reporting, editable instructions and real-time staff status.", "unknowns": [ "Detailed data retention/deletion and access roles.", "Canadian number support.", "No hands-on test; advertised results and testimonials excluded." ], "checkedDate": "2026-11-05", "marketGroup": "Human and hybrid services", "pricing": { "summary": "PAYG $49/month plus $2.99/min; 50 minutes $99 plus $2.29/min excess; 200 $349 plus $1.99; 500 $759 plus $1.79.", "currency": "USD", "units": "Live receptionist minutes; outbound and chat separately billed.", "limits": "Government taxes/fees extra. No after-call billing, night/weekend or bilingual surcharge. No contract. Optional texting activation $50; extra numbers $5/month.", "source": "https://www.patlive.com/pricing/" }, "sources": [ { "url": "https://www.patlive.com/pricing/", "title": "PATLive pricing", "claims": [ "Human-only, US employees, usage tiers, trial and billing boundaries", "Call records and forwarding setup" ] }, { "url": "https://www.patlive.com/solutions/call-screening-transfers/", "title": "PATLive call screening and transfers", "claims": [ "Status, schedules, lists and unavailable-staff message fallback" ] }, { "url": "https://www.patlive.com/solutions/appointment-scheduling/", "title": "PATLive appointment scheduling", "claims": [ "Direct calendar writes, changes and cancellations" ] }, { "url": "https://www.patlive.com/platform/integrations/", "title": "PATLive integrations", "claims": [ "Named native scheduling connectors" ] } ], "scores": { "intake": { "value": 2, "reason": "Custom call flows and client intake supported.", "source": "https://www.patlive.com/solutions/call-screening-transfers/" }, "actions": { "value": 2, "reason": "Direct booking, changes and cancellations in connected calendars.", "source": "https://www.patlive.com/solutions/appointment-scheduling/" }, "handoff": { "value": 2, "reason": "Status/rules govern staff routing or message fallback; humans supplied.", "source": "https://www.patlive.com/solutions/call-screening-transfers/" }, "controls": { "value": 1, "reason": "Trial and recordings described; separate pre-live acceptance testing unclear.", "source": "https://www.patlive.com/pricing/" }, "commercial": { "value": 2, "reason": "Units, allowance, excess, after-call exclusions and optional charges explicit.", "source": "https://www.patlive.com/pricing/" } } }, { "id": "receptionhq-human", "name": "ReceptionHQ human services", "url": "https://www.receptionhq.com/pricing/", "category": "human answering substitute", "buyer": "Low-volume message-only buyers through firms needing human CRM/calendar work.", "regions": "US offering; US workforce specifically during core hours. Other regions have separate branded sites; Canada unverified.", "setup": "Forward existing number; configure greeting and availability in portal. MyAssistant/MyDiary setup scoped by complexity.", "workflows": [ "MessageExpress message capture", "ReceptionistPlus staff routing", "MyAssistant CRM/webform updates", "MyDiary bookings, cancellations and waitlists" ], "integrations": [ "Customer webforms/CRM via MyAssistant", "Customer calendar tools via MyDiary; exact connectors unverified" ], "humanFallback": "Vendor humans answer first; ReceptionistPlus checks availability/DND before attempting buyer staff transfer.", "controls": "Portal changes to greeting, FAQs, routing and scheduling instructions. Seven-day no-card trial is ReceptionistPlus core-hours coverage, not every service.", "unknowns": [ "A general no-setup statement must not override MyAssistant/MyDiary setup charges.", "Named calendar/CRM compatibility and after-hours staffing location/fees.", "Does trial cover required scheduling workflow? Published trial is ReceptionistPlus." ], "checkedDate": "2026-11-05", "marketGroup": "Human and hybrid services", "pricing": { "summary": "MessageExpress $25/month +$1.99/call; ReceptionistPlus $40 +$2.50/call. MyAssistant/MyDiary $50 +$1.99/min PAYG.", "currency": "USD", "units": "Calls for message/transfer services; exact-second time for assistant/calendar services.", "limits": "MyAssistant setup from $50; MyDiary from $99. Example MyDiary100: $225/100min +$2.30/min. Sales tax extra. More tiers offered; after-hours commercial scope needs confirmation.", "source": "https://www.receptionhq.com/pricing/" }, "sources": [ { "url": "https://www.receptionhq.com/pricing/", "title": "ReceptionHQ pricing", "claims": [ "Distinct service families and pricing units", "Trial restricted to ReceptionistPlus" ] }, { "url": "https://www.receptionhq.com/service/live-call-answering/virtual-assistant/", "title": "MyAssistant", "claims": [ "Custom intake, CRM/webform writes, setup cost" ] }, { "url": "https://www.receptionhq.com/service/live-call-answering/virtual-receptionist-appointment-scheduling/", "title": "MyDiary", "claims": [ "Bookings and changes, portal controls, setup and excess rates" ] }, { "url": "https://www.receptionhq.com/service/live-call-answering/virtual-receptionist/", "title": "ReceptionistPlus", "claims": [ "DND/availability-based transfers and PAYG pricing" ] } ], "scores": { "intake": { "value": 2, "reason": "MyAssistant custom scripts capture additional caller data.", "source": "https://www.receptionhq.com/service/live-call-answering/virtual-assistant/" }, "actions": { "value": 2, "reason": "MyDiary writes and changes bookings; MyAssistant enters CRM/webforms. These are separate paid services.", "source": "https://www.receptionhq.com/service/live-call-answering/virtual-receptionist-appointment-scheduling/" }, "handoff": { "value": 2, "reason": "ReceptionistPlus checks DND/availability and attempts selected transfers.", "source": "https://www.receptionhq.com/service/live-call-answering/virtual-receptionist/" }, "controls": { "value": 1, "reason": "Portal controls and restricted trial; pre-live acceptance procedure unclear.", "source": "https://www.receptionhq.com/pricing/" }, "commercial": { "value": 1, "reason": "Family-specific rates exist; setup depends on complexity and after-hours terms need confirmation.", "source": "https://www.receptionhq.com/pricing/" } } }, { "id": "receptionhq-ai", "name": "ReceptionHQ MyAI Receptionist", "url": "https://www.receptionhq.com/service/hybrid-ai-phone-answering/", "category": "hybrid AI with vendor human fallback", "buyer": "Small businesses needing basic AI answering with a supplied human escalation path.", "regions": "US offering. English/Spanish AI 24/7; bilingual human backup 5am–7pm MST daily except Thanksgiving, Christmas and New Year.", "setup": "Website information and greeting; forward existing business number. Seven-day trial setup offered.", "workflows": [ "FAQ answers", "Caller name/contact/reason capture", "Email/SMS summaries", "Transfer when uncertain or caller requests human" ], "integrations": [ "Website knowledge import; business-system writes not established" ], "humanFallback": "Configurable message fallback, buyer staff transfer or vendor live receptionist. English human backup outside bilingual hours; core-hours humans US-based.", "controls": "Custom script/greeting and summaries; seven-day trial. Recording, monitoring dashboard and pre-live test procedure unverified.", "unknowns": [ "Human escalation fee and excess-call treatment.", "Recording retention, context transfer and failed human destination behavior.", "Do not infer 24/7 Spanish human coverage from 24/7 bilingual AI." ], "checkedDate": "2026-11-05", "marketGroup": "Human and hybrid services", "pricing": { "summary": "$10/10 calls, $25/25, $45/50, $90/100, $180/200, $270/300, $360/400 or $450/500 monthly.", "currency": "USD", "units": "Calls; no setup fee advertised.", "limits": "Sales tax extra. Above500 custom quote. Excess-call rate, human-leg charges and maximum call length unresolved.", "source": "https://www.receptionhq.com/service/hybrid-ai-phone-answering/" }, "sources": [ { "url": "https://www.receptionhq.com/service/hybrid-ai-phone-answering/", "title": "ReceptionHQ AI answering with human backup", "claims": [ "AI intake, fallback options and bilingual staffing hours", "Call tiers, setup and seven-day trial" ] } ], "scores": { "intake": { "value": 1, "reason": "Basic contact/reason and FAQ collection; structured qualification not shown.", "source": "https://www.receptionhq.com/service/hybrid-ai-phone-answering/" }, "actions": { "value": 1, "reason": "Messages and transfers demonstrated; business-record writes unverified.", "source": "https://www.receptionhq.com/service/hybrid-ai-phone-answering/" }, "handoff": { "value": 2, "reason": "Uncertainty/request triggers staff or supplied-human transfer, or message fallback.", "source": "https://www.receptionhq.com/service/hybrid-ai-phone-answering/" }, "controls": { "value": 1, "reason": "Trial, scripting and summaries; pre-live testing/operational dashboard unverified.", "source": "https://www.receptionhq.com/service/hybrid-ai-phone-answering/" }, "commercial": { "value": 1, "reason": "Call allowance explicit; excess and human-leg billing missing.", "source": "https://www.receptionhq.com/service/hybrid-ai-phone-answering/" } } }, { "id": "ruby", "name": "Ruby", "url": "https://www.ruby.com/solutions/live-virtual-receptionists/", "category": "human answering substitute with AI assistance", "buyer": "Professional and service SMBs seeking human intake and calendar/CRM administration.", "regions": "US offering researched; Canadian enrollment/number support not verified.", "setup": "Managed personalized call handling and forwarding; optional business-number hosting.", "workflows": [ "Custom lead intake", "Scheduling/rescheduling", "Payment collection", "Outbound call assistance" ], "integrations": [ "Calendly", "Google Calendar", "Clio", "FieldPulse", "MyCase", "Filevine" ], "humanFallback": "Humans answer from outset. Transfer to buyer staff/voicemail described; detailed no-answer routing not reviewed.", "controls": "Portal activity and real-time status; optional AI call transcripts/sentiment. Usage alerts at 85%/100%; no independent pre-live test procedure found.", "unknowns": [ "Numerical overage rates, trial/cancellation specifics and Canadian support.", "Do not classify AI assistance as autonomous AI call answering." ], "checkedDate": "2026-11-05", "marketGroup": "Human and hybrid services", "pricing": { "summary": "$250/50 minutes, $395/100, $720/200, $1,725/500 monthly.", "currency": "USD", "units": "Receptionist minutes rounded up in 60-second increments, including hold and post-call work.", "limits": "Plan-specific overage rate not located. No rollover. Credit-card payments add 3%. Downgrade restrictions after initial three-cycle calibration. Chat separate.", "source": "https://www.ruby.com/plans-and-pricing/" }, "sources": [ { "url": "https://www.ruby.com/plans-and-pricing/", "title": "Ruby plans and pricing", "claims": [ "Minute packages and same feature set", "Configurable intake, status and portal" ] }, { "url": "https://www.ruby.com/solutions/integrations/", "title": "Ruby integrations", "claims": [ "Calendar writes and named CRM records" ] }, { "url": "https://www.ruby.com/ai/", "title": "AI at Ruby", "claims": [ "AI supports humans: knowledge assistance, transcripts, sentiment and filtering" ] }, { "url": "https://rubyhelpcenter.helpjuice.com/en_US/billing/ruby-billing-basics", "title": "Ruby Billing Basics", "claims": [ "Minute definition/rounding, card fee, overage and downgrade policies" ] } ], "scores": { "intake": { "value": 2, "reason": "Configurable information collection and lead intake.", "source": "https://www.ruby.com/plans-and-pricing/" }, "actions": { "value": 2, "reason": "Calendly changes and FieldPulse lead/project writes named.", "source": "https://www.ruby.com/solutions/integrations/" }, "handoff": { "value": 1, "reason": "Staff/voicemail transfer established; detailed fallback not verified.", "source": "https://rubyhelpcenter.helpjuice.com/en_US/billing/ruby-billing-basics" }, "controls": { "value": 1, "reason": "Monitoring and usage alerts; pre-live test process unverified.", "source": "https://rubyhelpcenter.helpjuice.com/en_US/billing/ruby-billing-basics" }, "commercial": { "value": 1, "reason": "Metering well described but numerical excess rates unresolved.", "source": "https://rubyhelpcenter.helpjuice.com/en_US/billing/ruby-billing-basics" } } }, { "id": "smith-ai-receptionist", "name": "Smith.ai AI Receptionist", "url": "https://smith.ai/ai-receptionist", "category": "turnkey AI with optional vendor human escalation", "buyer": "Small firms needing lead intake, notably legal and service businesses.", "regions": "US-oriented; English/Spanish documented. Canadian eligibility not confirmed.", "setup": "Self-serve training; managed customization at Enterprise.", "workflows": [ "Qualification", "Scheduling feature advertised; confirmed in-call calendar write unverified", "Warm staff transfer", "CRM intake integrations advertised" ], "integrations": [ "Calendly", "Clio", "Zapier" ], "humanFallback": "Product FAQ distinguishes free AI-triggered escalation from paid buyer-configured human verification/scheduling. Pricing FAQ instead describes built-in 24/7 vendor backup available at buyer discretion without stating the add-on split. Buyer-staff transfers are separate.", "controls": "Quality Studio prelaunch testing plus recordings, transcripts and outcome review. Monthly test/simulation allowances: Free 25/50; Pro75 75/150, Pro150 150/300, Pro300 300/600; Enterprise300 300/600, Enterprise500 500/1,000, Enterprise1000+ 1,000+/2,000+. Overage toggle.", "unknowns": [ "Reconcile human coverage and add-on charge between https://smith.ai/ai-receptionist (specific trigger/fee split) and https://smith.ai/pricing/ai-receptionist (built-in discretionary backup).", "Confirmed in-call calendar write and its connector prerequisites.", "Canadian number support.", "Pricing FAQ requires 30 days cancellation notice; confirm the effective final billing date." ], "checkedDate": "2026-11-05", "marketGroup": "Human and hybrid services", "pricing": { "summary": "Monthly: Free 25 calls; Pro $150/75, $270/150 or $500/300 calls; Enterprise $500/300 or $800/500 calls; 1,000+ custom.", "currency": "USD", "units": "Answered calls, with spam adjustments; optional human add-on terms differ between official FAQs.", "limits": "Included/extra USD per call: Free $0/$3; Pro75 $2/$2.50, Pro150 $1.80/$2.30, Pro300 $1.67/$2.17; Enterprise300 $1.67/$2.17, Enterprise500 $1.60/$2.10, Enterprise1000+ custom. Answered calls count by default; selected spam can remove up to 10% per billing cycle; known spam blocked before answer is excluded. Free requires a card; excess usage is opt-in. Human add-on rate unpublished.", "source": "https://smith.ai/pricing/ai-receptionist" }, "sources": [ { "url": "https://smith.ai/ai-receptionist", "title": "AI Receptionist", "claims": [ "Qualification, staff transfer and prelaunch testing", "Specific FAQ separates AI-triggered and buyer-configured human involvement" ] }, { "url": "https://smith.ai/pricing/ai-receptionist", "title": "AI Receptionist pricing", "claims": [ "All call selectors, included/extra rates, test/simulation allowances and spam adjustment", "Calendly scheduling named without a confirmed in-call write", "Pricing FAQ describes built-in human backup without the product FAQ fee split" ] } ], "scores": { "intake": { "value": 2, "reason": "Explicit qualification and service-aware intake.", "source": "https://smith.ai/ai-receptionist" }, "actions": { "value": 1, "reason": "Calendly scheduling is listed on Free and paid tiers; exact in-call event creation versus a booking link is not established. CRM integration names alone do not prove writes.", "source": "https://smith.ai/pricing/ai-receptionist" }, "handoff": { "value": 2, "reason": "Staff warm transfer and vendor-human escalation are documented; the two FAQs differ on the commercial boundary.", "source": "https://smith.ai/ai-receptionist" }, "controls": { "value": 2, "reason": "Prelaunch simulations, test calls and review records; allowances scale with the selected call tier.", "source": "https://smith.ai/pricing/ai-receptionist" }, "commercial": { "value": 1, "reason": "Selector rates and spam treatment are published; human-backup FAQs conflict and the optional human rate is absent.", "source": "https://smith.ai/pricing/ai-receptionist" } } }, { "id": "aircall-ai-receptionist", "name": "Aircall AI Receptionist / AI Voice Agents", "url": "https://aircall.io/products/ai/ai-receptionist/", "category": "phone-platform-receptionist-with-standalone-option", "buyer": "SMB/midmarket teams connecting calls to CRM and operational systems", "regions": "US/Canadian browser/phone trials stated; numbers in 100+ countries, eligibility varies", "setup": "Template, knowledge sources, plain-language rules; standalone or Aircall call flows; optional engineer assistance.", "workflows": [ "Custom intake", "Calendar booking and CRM logging", "Tickets, order lookup and payment workflows depend on connected systems" ], "integrations": [ "HubSpot", "Salesforce", "Zendesk", "Shopify", "Stripe", "Calendly" ], "humanFallback": "Customer staff; configured routing, escalation and fallback logic with context.", "controls": "Test before publishing; Agent Performance dashboard and content-gap recommendations.", "unknowns": [ "Which rate schedule applies to new versus existing accounts", "$99 minimum treatment against usage", "Telephony exclusions, toll-free and international coverage", "Connector permissions and failed-write behavior" ], "checkedDate": "2026-11-05", "marketGroup": "Phone-system products", "pricing": { "summary": "Current US pricing: standalone $99/month minimum; PAYG $.29/min; annual-commitment bundles $250/1,000 min, $805/3,500 min, $1900/10,000 min.", "currency": "USD", "units": "Conversation minutes; bundles billed monthly with annual commitment", "limits": "Current page includes telephony/LLM costs. Linked billing help describes separate telephony and older rates; account contract governs. Minimum-spend mechanics need confirmation.", "source": "https://aircall.io/pricing/" }, "sources": [ { "url": "https://aircall.io/products/ai/ai-receptionist/", "title": "Aircall AI Receptionist", "claims": [ "Setup, intake and pre-live testing" ] }, { "url": "https://aircall.io/products/ai/voice-agent/", "title": "Aircall AI Voice Agent Platform", "claims": [ "Named actions, context handoff and geography" ] }, { "url": "https://aircall.io/pricing/", "title": "Aircall pricing", "claims": [ "Standalone minimum, current rates and included telephony" ] }, { "url": "https://support.aircall.io/en-gb/articles/28888299272733", "title": "Understanding AI Voice Agent charges", "claims": [ "Precise seconds, sub-15-second exclusion; older/separate-telephony caveat" ] } ], "scores": { "intake": { "value": 2, "reason": "Custom caller intake questions explicitly listed.", "source": "https://aircall.io/pricing/" }, "actions": { "value": 2, "reason": "Named calendar/CRM and commerce writes.", "source": "https://aircall.io/pricing/" }, "handoff": { "value": 2, "reason": "Custom escalation/fallback paths plus context.", "source": "https://aircall.io/pricing/" }, "controls": { "value": 2, "reason": "Pre-live testing and agent dashboard.", "source": "https://aircall.io/products/ai/ai-receptionist/" }, "commercial": { "value": 1, "reason": "Detailed current rates conflict with linked billing guidance.", "source": "https://aircall.io/pricing/" } } }, { "id": "cloudtalk-ai-receptionist", "name": "CloudTalk AI Receptionist (Specialist upgrade noted)", "url": "https://www.cloudtalk.io/cloudtalk-ai-voice-agent/", "category": "phone-system-receptionist-and-workflow-upgrade", "buyer": "CloudTalk teams needing inbound reception; Specialist tier for broader automation", "regions": "US/Canada/global number offering; country and feature eligibility vary", "setup": "CloudTalk add-on; self-guided receptionist or assisted Specialist implementation.", "workflows": [ "Receptionist: FAQs, contact capture, routing", "Page lists Google/Outlook booking; SMS scheduling links marked coming soon", "Specialist: multistep workflows, calendar sync/rescheduling and system writes" ], "integrations": [ "Google/Outlook calendars", "HubSpot, Salesforce, Pipedrive; exact tier behavior to verify" ], "humanFallback": "Transfers to customer's staff with context; not supplied answering personnel.", "controls": "Built-in test call; recordings/transcripts; full live/post-call observability emphasized on Specialist.", "unknowns": [ "Receptionist booking entitlement and monitoring versus Specialist", "Exact local-currency rates and overages", "Country-specific eligibility and telephony charges" ], "checkedDate": "2026-11-05", "marketGroup": "Phone-system products", "pricing": { "summary": "US-dollar FAQ: $99/month, 200 min Receptionist, $349/month, 1000 min Specialist; base platform from $25/user/month. Rendered price cards were EUR.", "currency": "USD FAQ; EUR displayed table", "units": "Base seats plus AI minute bundles", "limits": "50 free minutes first month/14-day trial, not ongoing free plan. Overage not established. US software recovery fee 11%; Canada starts December 2 2026.", "source": "https://www.cloudtalk.io/pricing/" }, "sources": [ { "url": "https://www.cloudtalk.io/cloudtalk-ai-voice-agent/", "title": "CloudTalk AI Voice Agent", "claims": [ "Tier boundaries, booking claims and test calls" ] }, { "url": "https://www.cloudtalk.io/pricing/", "title": "CloudTalk pricing", "claims": [ "Base subscription, AI bundles, trial and future Canadian fee date" ] } ], "scores": { "intake": { "value": 1, "reason": "Receptionist documents contact capture; structured qualification emphasized on Specialist.", "source": "https://www.cloudtalk.io/cloudtalk-ai-voice-agent/" }, "actions": { "value": 1, "reason": "Receptionist/agent claims overlap; advanced system writes require Specialist.", "source": "https://www.cloudtalk.io/cloudtalk-ai-voice-agent/" }, "handoff": { "value": 2, "reason": "Warm handoff plus caller/transcript context.", "source": "https://www.cloudtalk.io/cloudtalk-ai-voice-agent/" }, "controls": { "value": 1, "reason": "Test call documented; receptionist-level monitoring entitlement unclear.", "source": "https://www.cloudtalk.io/cloudtalk-ai-voice-agent/" }, "commercial": { "value": 1, "reason": "Bundles/base listed, but overage and currency/tier presentation need reconciliation.", "source": "https://www.cloudtalk.io/pricing/" } } }, { "id": "dialpad-resolve", "name": "Dialpad AI Receptionist / Resolve AI Agents", "url": "https://www.dialpad.com/solutions/ai-receptionist/", "category": "phone-platform-agentic-receptionist", "buyer": "Teams configuring reception and broader workflows in Dialpad", "regions": "Agentic-agent documentation currently specifies English; sales territory and account rollout unverified", "setup": "Configure knowledge, skills, connectors and guardrails; attach to Main Line, Department or Contact Center voice routing.", "workflows": [ "Intake skills", "Bookings and record updates", "Order inquiries and ticket creation" ], "integrations": [ "Google Calendar/Workspace", "Outlook", "Calendly", "Salesforce", "HubSpot", "ServiceNow", "Zendesk", "AthenaHealth" ], "humanFallback": "Customer's Contact Center; explicit request for an agent escalates; receptionist page describes contextual handoff.", "controls": "Skill validation, test preview, monitoring; preview described as text questions, not proven PSTN testing.", "unknowns": [ "Minimum viable total contract cost", "Voice-preview versus text-preview parity", "Regional availability", "Which features require additional product licenses" ], "checkedDate": "2026-11-05", "marketGroup": "Phone-system products", "pricing": { "summary": "Sales quote for Resolve; conversation-based AI Agent Credits. Phone-seat prices are separate and do not price the receptionist.", "currency": "Quote-dependent", "units": "AI Agent conversation credits", "limits": "Billable conversation involves information retrieval/action; unit price, bundle and contract prerequisites require quote. Usage alerts at 80/90/100%.", "source": "https://www.dialpad.com/pricing/" }, "sources": [ { "url": "https://www.dialpad.com/solutions/ai-receptionist/", "title": "Dialpad AI Receptionist", "claims": [ "Inbound autonomous reception and contextual routing" ] }, { "url": "https://help.dialpad.com/hc/en-us/articles/54542536836891-Create-an-Agentic-AI-Agent", "title": "Create an Agentic AI Agent", "claims": [ "Voice deployment, connectors, testing and English-only support" ] }, { "url": "https://www.dialpad.com/pricing/", "title": "Dialpad pricing", "claims": [ "Resolve sales route and credit-based pricing" ] }, { "url": "https://help.dialpad.com/hc/en-us/articles/54920201345179-AI-Agent-Conversations-Credits", "title": "AI Agent Conversations Credits", "claims": [ "Usage accounting and alerts" ] } ], "scores": { "intake": { "value": 2, "reason": "Configurable skills and task/guardrail structure support intake.", "source": "https://help.dialpad.com/hc/en-us/articles/54542536836891-Create-an-Agentic-AI-Agent" }, "actions": { "value": 2, "reason": "Named connectors support bookings and business-record actions.", "source": "https://help.dialpad.com/hc/en-us/articles/54542536836891-Create-an-Agentic-AI-Agent" }, "handoff": { "value": 2, "reason": "Customer agent request escalation plus contextual handoff.", "source": "https://www.dialpad.com/solutions/ai-receptionist/" }, "controls": { "value": 2, "reason": "Validate/test before deployment and monitor agents.", "source": "https://help.dialpad.com/hc/en-us/articles/54542536836891-Create-an-Agentic-AI-Agent" }, "commercial": { "value": 1, "reason": "Credit definition published; rates and prerequisite bundle quoted.", "source": "https://www.dialpad.com/pricing/" } } }, { "id": "goto-ai-receptionist", "name": "GoTo Connect AI Receptionist (AthenaOne writes: established US patients)", "url": "https://www.goto.com/connect/ai-virtual-receptionist", "category": "phone-system-receptionist", "buyer": "GoTo Connect SMBs and practices needing automated reception", "regions": "Region-dependent sales; AthenaOne scheduling explicitly US", "setup": "Add-on within GoTo Connect; Dial Plan Editor, knowledge base and interaction rules.", "workflows": [ "FAQ and caller-detail capture", "SMS follow-up and contextual routing", "AthenaOne booking/rescheduling/cancellation for established US patients only" ], "integrations": [ "AthenaOne: US, established patients only", "General CRM sync advertised; connector-specific reception actions need confirmation" ], "humanFallback": "Customer staff/department with context; new AthenaOne patients routed to people for intake.", "controls": "Real-time observability, interaction records and guardrails; pre-live test mechanism not established.", "unknowns": [ "Non-healthcare calendar connectors and booking behavior", "Current languages; older FAQ contradicts multilingual product materials", "Failure routing, test environment and spend caps", "All-in price" ], "checkedDate": "2026-11-05", "marketGroup": "Phone-system products", "pricing": { "summary": "Quote; official FAQ describes per-minute or fixed 3,000-minute bundle plus overage.", "currency": "Region-dependent", "units": "AI minutes plus GoTo Connect subscription", "limits": "Actual rates, minimum base plan, overage and current bundle availability require quote; FAQ dated April 2025.", "source": "https://www.goto.com/blog/ai-receptionist-faqs" }, "sources": [ { "url": "https://www.goto.com/connect/ai-virtual-receptionist", "title": "GoTo AI Virtual Receptionist", "claims": [ "Native add-on, routing, monitoring and SMS" ] }, { "url": "https://www.goto.com/blog/ai-receptionist-faqs", "title": "AI Receptionist FAQs", "claims": [ "Region-dependent billing options" ] }, { "url": "https://www.goto.com/-/media/pdfs/data-sheet/goto-connect-ai-receptionist-ds.pdf", "title": "AI Receptionist datasheet", "claims": [ "Call-purpose capture, rules and observability" ] }, { "url": "https://community.goto.com/discussion/326090/whats-new-this-week-with-goto-connect", "title": "GoTo October 2026 product update", "claims": [ "AthenaOne appointment lifecycle, limits and US availability" ] } ], "scores": { "intake": { "value": 1, "reason": "Caller-detail and reason capture; branching qualification not established.", "source": "https://www.goto.com/-/media/pdfs/data-sheet/goto-connect-ai-receptionist-ds.pdf" }, "actions": { "value": 2, "reason": "Score 2 applies only to AthenaOne appointment writes for established US patients; general calendar writes are not established.", "source": "https://community.goto.com/discussion/326090/whats-new-this-week-with-goto-connect" }, "handoff": { "value": 2, "reason": "Contextual staff handoff; new patients explicitly escalated.", "source": "https://community.goto.com/discussion/326090/whats-new-this-week-with-goto-connect" }, "controls": { "value": 1, "reason": "Monitoring/configuration documented; pre-live testing not verified.", "source": "https://www.goto.com/-/media/pdfs/data-sheet/goto-connect-ai-receptionist-ds.pdf" }, "commercial": { "value": 1, "reason": "Billing models described but actual rates quoted.", "source": "https://www.goto.com/blog/ai-receptionist-faqs" } } }, { "id": "nextiva-xbert", "name": "Nextiva XBert", "url": "https://www.nextiva.com/products/xbert", "category": "phone-platform-receptionist-with-standalone-option", "buyer": "SMBs wanting voice, SMS and web-chat coverage", "regions": "US-priced offer; Canadian eligibility and number provisioning need confirmation", "setup": "Standalone or Nextiva add-on; guided setup and assisted onboarding.", "workflows": [ "FAQs and lead qualification", "Booking, rescheduling and cancellation", "Intent routing" ], "integrations": [ "Google Calendar direct read/write", "Calendly, Cal.com, Zoho, Telegram, Housecall Pro listed live", "Salesforce, HubSpot, Pipedrive and ServiceTitan listed on-request" ], "humanFallback": "Transfers to customer's team with context and configurable escalation scope.", "controls": "Preview/test, guardrails, recordings, transcripts and analytics.", "unknowns": [ "Canada availability", "Exact 30-second and two-message billing treatment", "On-request integrations' delivered behavior", "Guarantee conditions and data export/retention" ], "checkedDate": "2026-11-05", "marketGroup": "Phone-system products", "pricing": { "summary": "$99/month for 100 conversations, then $1.50 each; no long-term contract; 30-day money-back guarantee.", "currency": "USD", "units": "Conversation across calls, SMS or web chat", "limits": "Product pages define calls around 30 seconds and chat threads with 3+ interactions/responses. Exact 30-second boundary differs. Both opened pages show $1.50, despite stale $.99 search excerpts.", "source": "https://www.nextiva.com/products/xbert" }, "sources": [ { "url": "https://www.nextiva.com/products/xbert", "title": "XBert product and FAQ", "claims": [ "Standalone option, escalation and billing" ] }, { "url": "https://www.nextiva.com/products/ai-receptionist", "title": "XBert AI Receptionist", "claims": [ "Pre-launch testing, integration availability and matching $1.50 overage" ] }, { "url": "https://www.nextiva.com/integrations/nextiva-google-calendar-integration", "title": "Google Calendar integration", "claims": [ "Availability checking and create/update/cancel operations" ] } ], "scores": { "intake": { "value": 1, "reason": "Lead qualification advertised; required fields and branching behavior insufficiently specified.", "source": "https://www.nextiva.com/products/ai-receptionist" }, "actions": { "value": 2, "reason": "Named Google Calendar write operations.", "source": "https://www.nextiva.com/integrations/nextiva-google-calendar-integration" }, "handoff": { "value": 2, "reason": "Configured escalation with context to customer's team.", "source": "https://www.nextiva.com/products/xbert" }, "controls": { "value": 2, "reason": "Preview/test and ongoing recordings/analytics.", "source": "https://www.nextiva.com/products/ai-receptionist" }, "commercial": { "value": 2, "reason": "Allowance, unit, overage and standalone route explicit; small threshold edge remains.", "source": "https://www.nextiva.com/products/xbert" } } }, { "id": "ooma-ai-receptionist", "name": "Ooma AI Receptionist", "url": "https://www.ooma.com/small-business-phone-systems/ai-answering-service-ai-receptionist/", "category": "phone-system-receptionist", "buyer": "Ooma Office businesses needing routing and bookings", "regions": "US product/pricing reviewed; Canadian AI availability not established", "setup": "Add-on available across Ooma Office service tiers; multiple location-specific agents.", "workflows": [ "Business-specific caller fields", "Knowledge-based FAQs and urgency handling", "Direct bookings through Ooma Online Booking Pages" ], "integrations": [ "Ooma Online Booking Pages", "Google Calendar", "Microsoft Calendar" ], "humanFallback": "Customer employees/on-call personnel using topic, urgency and business routing rules.", "controls": "Call logs and usage; support states transcripts/summaries accessible in Pro Plus. Pre-live testing not established.", "unknowns": [ "Current GA/beta status by account", "AI log access below Pro Plus", "Receptionist price, minutes and overage", "Booking Pages licensing and supported scheduling complexity" ], "checkedDate": "2026-11-05", "marketGroup": "Phone-system products", "pricing": { "summary": "Receptionist price by sales quote; required Office seat starts $19.95/user/month. Separate AI Answering Service starts $14.99/account/month, 40 min.", "currency": "USD", "units": "Phone seats plus receptionist add-on", "limits": "Do not substitute the cheaper Answering Service or historical beta $49.99 price. Current receptionist allowance/overage unpublished.", "source": "https://www.ooma.com/small-business-phone-systems/ai-answering-service-ai-receptionist/" }, "sources": [ { "url": "https://www.ooma.com/small-business-phone-systems/ai-answering-service-ai-receptionist/", "title": "AI Answering Service and AI Receptionist", "claims": [ "Distinct tiers, custom intake, named booking path and current quote route" ] }, { "url": "https://www.ooma.com/small-business-phone-systems/features-support/ooma-ai-receptionist-overview/", "title": "AI Receptionist support, October 12 2026", "claims": [ "All-tier add-on; Pro Plus access to transcripts/summaries; operational controls" ] }, { "url": "https://www.ooma.com/small-business-phone-systems/plans/", "title": "Ooma Office plans", "claims": [ "Base seats and feature tiers" ] } ], "scores": { "intake": { "value": 2, "reason": "Named caller fields and business-specific information capture.", "source": "https://www.ooma.com/small-business-phone-systems/ai-answering-service-ai-receptionist/" }, "actions": { "value": 2, "reason": "Direct booking through named Ooma calendar integration.", "source": "https://www.ooma.com/small-business-phone-systems/ai-answering-service-ai-receptionist/" }, "handoff": { "value": 2, "reason": "Rules, context and urgency-based staff routing.", "source": "https://www.ooma.com/small-business-phone-systems/ai-answering-service-ai-receptionist/" }, "controls": { "value": 1, "reason": "Logs/review exist; tier restrictions and pre-live testing unclear.", "source": "https://www.ooma.com/small-business-phone-systems/features-support/ooma-ai-receptionist-overview/" }, "commercial": { "value": 1, "reason": "Clear quote route and prerequisite; no current usage rates.", "source": "https://www.ooma.com/small-business-phone-systems/ai-answering-service-ai-receptionist/" } } }, { "id": "quo-sona", "name": "Quo Sona (formerly OpenPhone)", "url": "https://www.quo.com/sona", "category": "phone-system-receptionist", "buyer": "Small teams using Quo", "regions": "US and Canadian calling; other account eligibility not verified", "setup": "Configure inside Quo call flows; requires Quo subscription.", "workflows": [ "Configurable intake questions and FAQs", "Message capture", "SMS booking links; direct calendar booking not established" ], "integrations": [ "Quo inbox", "HubSpot and Salesforce require Business or higher" ], "humanFallback": "Transfers to the customer's teammate or department; no vendor-provided receptionists established.", "controls": "Pre-launch preview/testing; recordings, summaries and handled-call filters.", "unknowns": [ "Warm-transfer and no-answer behavior", "Sona-specific transfer availability on Starter versus phone-plan transfer gating", "Direct booking and exact supported Sona languages" ], "checkedDate": "2026-11-05", "marketGroup": "Phone-system products", "pricing": { "summary": "Quo Starter $19/user/month or $15/user/month billed annually. Sona tiers $0/$25/$49/$99/$199 monthly include 10/40/100/250/600 calls; overages $1/$.75/$.65/$.55/$.45 per call.", "currency": "USD", "units": "Required phone seat plus automation credits expressed as calls", "limits": "1,000 credits equals 10 calls. Base-plan features differ; SMS lead capture is beta.", "source": "https://www.quo.com/pricing" }, "sources": [ { "url": "https://www.quo.com/sona", "title": "Sona AI", "claims": [ "Intake, preview, SMS links and transfers" ] }, { "url": "https://www.quo.com/pricing", "title": "Quo pricing", "claims": [ "Phone prerequisite, base seats, Sona allowances and overages" ] } ], "scores": { "intake": { "value": 2, "reason": "Configurable questions and information capture.", "source": "https://www.quo.com/sona" }, "actions": { "value": 1, "reason": "Documented scheduling action is sending a link.", "source": "https://www.quo.com/sona" }, "handoff": { "value": 1, "reason": "Team/department transfer; failure and context behavior not established.", "source": "https://www.quo.com/sona" }, "controls": { "value": 2, "reason": "Preview before launch plus call review.", "source": "https://www.quo.com/sona" }, "commercial": { "value": 2, "reason": "Base seat, call allowance and overages are published.", "source": "https://www.quo.com/pricing" } } }, { "id": "ringcentral-air", "name": "RingCentral AI Receptionist (AIR)", "url": "https://www.ringcentral.com/pricing/ai-receptionist", "category": "phone-platform-receptionist-with-standalone-option", "buyer": "SMBs needing reception on RingEX or existing telephony", "regions": "US pricing; separate Canadian offering; multilingual support does not establish every sales territory", "setup": "Website/Google Business Profile import; forwarding or SIP; RingEX optional.", "workflows": [ "Custom intake questions", "FAQ and lead capture", "Calendar booking or SMS scheduling links" ], "integrations": [ "Google Calendar", "Outlook", "Calendly", "Salesforce", "Zoho", "HubSpot" ], "humanFallback": "Routes by name/intent to customer users, queues or external numbers with conversation context.", "controls": "Setup test call, recordings/transcripts, knowledge-gap insights and spam logs.", "unknowns": [ "Calendar-specific cancellation/rescheduling support", "Actual account-level feature rollout", "SMS charges and contract details", "Confirm the ordered SKU: AIR versus AI Representative / AIR Pro; the separate session card must not replace AIR pricing" ], "checkedDate": "2026-11-05", "marketGroup": "Phone-system products", "pricing": { "summary": "Standalone $49/month including 100 minutes; AIR+RingEX displayed $39 AIR plus $30 RingEX Core. Overage $.50/minute.", "currency": "USD", "units": "Monthly subscription plus AI minutes", "limits": "Calls rounded up in 30-second increments. Extra bundles available. SMS can incur additional charges; Shopify/WhatsApp are coming soon. The separate AI Representative / AIR Pro session card for US RingEX accounts is not this AIR overage schedule.", "source": "https://www.ringcentral.com/pricing/ai-receptionist" }, "sources": [ { "url": "https://www.ringcentral.com/pricing/ai-receptionist", "title": "AIR pricing and feature matrix", "claims": [ "Current price, named calendars, custom intake, contextual transfer and roadmap footnotes" ] }, { "url": "https://support.ringcentral.com/gb/en/release-notes/ai-receptionist.html", "title": "AIR release notes, July 27 2026", "claims": [ "Test calls, spam controls, usage notifications" ] }, { "url": "https://www.ringcentral.com/legal/ai-session-rates.html", "title": "RingCentral AI Session Rates: AI Representative / AIR Pro on US RingEX", "claims": [ "Separate named service: $1 per voice session, with voice rounded up to whole minutes; do not substitute for AIR overage", "Digital sessions cover up to 10 messages; customer order form governs discounted bundles" ] } ], "scores": { "intake": { "value": 2, "reason": "Custom intake questions.", "source": "https://www.ringcentral.com/pricing/ai-receptionist" }, "actions": { "value": 2, "reason": "Named calendar integrations support appointment scheduling.", "source": "https://www.ringcentral.com/pricing/ai-receptionist" }, "handoff": { "value": 2, "reason": "Destination types, intent routing and context documented.", "source": "https://www.ringcentral.com/pricing/ai-receptionist" }, "controls": { "value": 2, "reason": "Pre-live test calls plus monitoring/logs.", "source": "https://support.ringcentral.com/gb/en/release-notes/ai-receptionist.html" }, "commercial": { "value": 2, "reason": "Prerequisites, included minutes, overage and rounding stated.", "source": "https://www.ringcentral.com/pricing/ai-receptionist" } } }, { "id": "zoom-zva-receptionist", "name": "Zoom Virtual Agent Receptionist", "url": "https://zoom.us/pricing/virtual-agent", "category": "phone-platform-receptionist-with-standalone-option", "buyer": "SMB/midmarket reception, on Zoom Phone or existing telephony", "regions": "US-dollar standalone launch; country availability unverified", "setup": "Standalone wizard/PSTN or Zoom Phone integration; knowledge upload and routing skills.", "workflows": [ "FAQs and messages", "Name/destination routing", "Direct appointment booking; documented Zoom Scheduler path excludes in-call cancellation/rescheduling" ], "integrations": [ "Zoom Scheduler requires license", "Pricing comparison also names Google, Microsoft and Calendly" ], "humanFallback": "Customer extensions, queues, external numbers or voicemail; unanswered calls follow extension overflow rules.", "controls": "Documented iterative testing, recording/transcription, retention settings and call review.", "unknowns": [ "Standalone versus Phone feature parity", "Current checkout price and overage", "Calendar-specific capability beyond documented Scheduler path", "Pricing-table intent-routing false versus support routing instructions" ], "checkedDate": "2026-11-05", "marketGroup": "Phone-system products", "pricing": { "summary": "July 9 standalone launch: $29.99/month with 100 minutes or $24.99/month annually. Current pricing page confirms 100 minutes but did not expose dollar cards.", "currency": "USD", "units": "Standalone subscription and voice minutes; Phone deployment licensing differs", "limits": "Overage not established. An official marketing page says included with Zoom Phone/no usage fee; support requires Virtual Agent licensing. Do not assume free bundled use.", "source": "https://news.zoom.com/standalone-zoom-virtual-agent-receptionist/" }, "sources": [ { "url": "https://news.zoom.com/standalone-zoom-virtual-agent-receptionist/", "title": "Standalone launch, July 9 2026", "claims": [ "Existing telephony support, launch price and trial" ] }, { "url": "https://zoom.us/pricing/virtual-agent", "title": "Virtual Agent pricing", "claims": [ "100 minutes; calendars; inconsistent routing comparison flags" ] }, { "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0084960", "title": "Receptionist setup", "claims": [ "Testing, licensing and scheduling limits" ] }, { "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0085189", "title": "Receptionist FAQ", "claims": [ "Overflow, transfer destinations and Scheduler prerequisite" ] }, { "url": "https://www.zoom.com/en/discover/phone/ai-answering-service/", "title": "AI Answering Service marketing", "claims": [ "Conflicting included/no-usage-fee statement" ] } ], "scores": { "intake": { "value": 1, "reason": "FAQ/message handling concrete; structured lead qualification not established.", "source": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0085189" }, "actions": { "value": 2, "reason": "Documented Scheduler booking during calls, with separate license.", "source": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0085189" }, "handoff": { "value": 2, "reason": "Destinations and no-answer overflow specified.", "source": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0085189" }, "controls": { "value": 2, "reason": "Testing plus recording and call review.", "source": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0084960" }, "commercial": { "value": 1, "reason": "Launch price is clear; overage and conflicting bundled claims unresolved.", "source": "https://news.zoom.com/standalone-zoom-virtual-agent-receptionist/" } } }, { "id": "arini", "name": "Arini", "url": "https://www.arini.ai/", "category": "vertical-dental", "buyer": "Dental practices and multi-location groups", "regions": "US-based support; service-country eligibility not specified", "setup": "Vendor-assisted setup of practice knowledge, scheduling and PMS connection", "workflows": [ "Inbound dental questions", "Book using provider/type/duration constraints", "Patient reactivation and confirmations" ], "integrations": [ "Practice management systems; names not verified in accessible text" ], "humanFallback": "Escalates outside configured boundaries to customer's clinical/office team", "controls": "Watchtower conversation summaries, outcomes and follow-up tasks; dedicated success manager", "unknowns": [ "Named PMS compatibility and write permissions", "Pre-live trial/testing access", "Country eligibility, price and contract" ], "checkedDate": "2026-11-05", "marketGroup": "Industry-specific products", "pricing": { "summary": "Demo-led; public numeric pricing not established", "currency": null, "units": null, "limits": "PMS compatibility and deployment scope require confirmation", "source": "https://www.arini.ai/" }, "sources": [ { "url": "https://www.arini.ai/ai-receptionist-page", "title": "Arini AI Receptionist", "claims": [ "Practice-specific scheduling, escalation rules, Watchtower" ] }, { "url": "https://www.arini.ai/", "title": "Arini", "claims": [ "Dental group scope and demo route" ] } ], "scores": { "intake": { "value": 2, "reason": "Provider, insurance and practice-specific knowledge", "source": "https://www.arini.ai/ai-receptionist-page" }, "actions": { "value": 2, "reason": "Appointment writes with scheduling constraints", "source": "https://www.arini.ai/ai-receptionist-page" }, "handoff": { "value": 2, "reason": "Boundary-triggered staff escalation with follow-up tasks", "source": "https://www.arini.ai/ai-receptionist-page" }, "controls": { "value": 1, "reason": "Monitoring documented; pre-live test process unverified", "source": "https://www.arini.ai/ai-receptionist-page" }, "commercial": { "value": 1, "reason": "Demo-led purchasing without public units", "source": "https://www.arini.ai/" } } }, { "id": "hostie", "name": "Hostie", "url": "https://hostie.ai/", "category": "vertical-restaurants", "buyer": "Walk-in/full-service restaurants and hospitality groups", "regions": "Nationwide marketing; exact countries not stated in captured sources", "setup": "Vendor onboarding and restaurant prompts; operator app", "workflows": [ "Answer calls/texts/email", "Essential sends booking/order links", "Premium books/modifies reservations and takes orders" ], "integrations": [ "Reservation/event integrations; verify names and plan eligibility" ], "humanFallback": "Customer staff alerts and live intervention; no vendor-staff answering coverage evidenced", "controls": "Live transcripts, guest history, operator app; Hospitality Plus conversation scoring", "unknowns": [ "Specific PMS/POS/reservation compatibility", "Live transfer failure behavior", "Billing unit and pilot terms" ], "checkedDate": "2026-11-05", "marketGroup": "Industry-specific products", "pricing": { "summary": "Essential, Premium, Hospitality Plus; no dollar amounts on reviewed pricing page", "currency": null, "units": null, "limits": "Direct reservation writes and takeout are Premium features", "source": "https://hostie.ai/pricing" }, "sources": [ { "url": "https://hostie.ai/pricing", "title": "Hostie plans", "claims": [ "Link-only Essential versus direct-action Premium" ] }, { "url": "https://hostie.ai/", "title": "Hostie", "claims": [ "Live visibility and staff jump-in" ] }, { "url": "https://hostie.ai/integration", "title": "Hostie integrations", "claims": [ "Integration catalog" ] } ], "scores": { "intake": { "value": 2, "reason": "Configurable restaurant questions and event inquiry capture", "source": "https://hostie.ai/pricing" }, "actions": { "value": 2, "reason": "Premium reservation write/order execution", "source": "https://hostie.ai/pricing" }, "handoff": { "value": 1, "reason": "Jump-in/staff alerts; detailed call fallback not verified", "source": "https://hostie.ai/" }, "controls": { "value": 1, "reason": "Live review; pre-live testing unverified", "source": "https://hostie.ai/pricing" }, "commercial": { "value": 1, "reason": "Plan/quote route; amounts and allowance unknown", "source": "https://hostie.ai/pricing" } } }, { "id": "housecall-pro-csr-ai", "name": "Housecall Pro CSR AI", "url": "https://www.housecallpro.com/features/ai-team/csr-ai/", "category": "vertical-home-services", "buyer": "Housecall Pro service businesses", "regions": "Regional eligibility not established in reviewed pages", "setup": "Configure existing Housecall Pro data, permissions and forwarding", "workflows": [ "Ask for job details", "Book, reschedule or cancel with permission", "Call summaries and urgency" ], "integrations": [ "Housecall Pro calendar/customer data", "HCP Assist escalation" ], "humanFallback": "Customer's number/on-call line, or HCP Assist note-taking; HCP Assist subscription required for human booking/FAQs", "controls": "Settings test button, call logs and booking dashboard", "unknowns": [ "Overview has contradictory booking availability language alongside detailed settings; verify tenant access.", "Text availability is not general availability", "Price, allowance and geographic eligibility" ], "checkedDate": "2026-11-05", "marketGroup": "Industry-specific products", "pricing": { "summary": "CSR AI subscription/add-on; public numeric price not verified", "currency": null, "units": null, "limits": "Housecall Pro prerequisite; advanced HCP Assist functions separately subscribed", "source": "https://www.housecallpro.com/features/ai-team/csr-ai/" }, "sources": [ { "url": "https://www.housecallpro.com/features/ai-team/csr-ai/", "title": "CSR AI product", "claims": [ "Product page claims native calendar booking; the overview also says booking is coming soon, leaving current availability unresolved." ] }, { "url": "https://help.housecallpro.com/en/articles/9740104-csr-ai-overview", "title": "CSR AI Overview", "claims": [ "Testing, permissions, escalation and logs" ] } ], "scores": { "intake": { "value": 2, "reason": "Business-specific intake and job details", "source": "https://help.housecallpro.com/en/articles/9740104-csr-ai-overview" }, "actions": { "value": 1, "reason": "Detailed booking permissions are documented, but the same overview still says coming soon; tenant availability unresolved.", "source": "https://help.housecallpro.com/en/articles/9740104-csr-ai-overview" }, "handoff": { "value": 2, "reason": "Business-hours/on-call routes and Assist terms", "source": "https://help.housecallpro.com/en/articles/9740104-csr-ai-overview" }, "controls": { "value": 2, "reason": "Pre-live test and call monitoring", "source": "https://help.housecallpro.com/en/articles/9740104-csr-ai-overview" }, "commercial": { "value": 1, "reason": "Subscription route; price/allowance unresolved", "source": "https://www.housecallpro.com/features/ai-team/csr-ai/" } } }, { "id": "impel-voice-ai", "name": "Impel Voice AI", "url": "https://impel.ai/voice-ai/", "category": "vertical-automotive", "buyer": "Dealership service operations", "regions": "Service-country eligibility not established", "setup": "Dealer scheduler/DMS connection; standalone Voice AI or Service AI suite", "workflows": [ "Recognize caller/vehicle", "Book service appointment", "Continue interrupted booking by text" ], "integrations": [ "Dealer DMS/scheduler; specific eligibility unverified", "RingCentral", "GoTo", "Zoom", "Dialpad", "Vonage", "8x8" ], "humanFallback": "Customer staff directory and intent routing; unanswered transfer creates task and sends SMS", "controls": "Agent Studio topic questions/rules; auditable calls/messages; no pre-live test workflow verified", "unknowns": [ "Named scheduler write compatibility", "Pilot/test access and contract terms", "Country eligibility and cost" ], "checkedDate": "2026-11-05", "marketGroup": "Industry-specific products", "pricing": { "summary": "Demo-led; numeric terms not established", "currency": null, "units": null, "limits": "Standalone vs suite scope affects quote", "source": "https://impel.ai/voice-ai/" }, "sources": [ { "url": "https://impel.ai/voice-ai/", "title": "Impel Voice AI", "claims": [ "Scheduler write, SMS continuation, staff routing and system compatibility" ] } ], "scores": { "intake": { "value": 2, "reason": "Customer history plus topic follow-up questions", "source": "https://impel.ai/voice-ai/" }, "actions": { "value": 2, "reason": "Checks real availability and books on call", "source": "https://impel.ai/voice-ai/" }, "handoff": { "value": 2, "reason": "Intent/staff routing plus task/SMS fallback on no answer", "source": "https://impel.ai/voice-ai/" }, "controls": { "value": 1, "reason": "Auditing/configuration; pre-live test unverified", "source": "https://impel.ai/voice-ai/" }, "commercial": { "value": 1, "reason": "Demo route without unit price", "source": "https://impel.ai/voice-ai/" } } }, { "id": "jobber-receptionist", "name": "Jobber Receptionist", "url": "https://www.getjobber.com/pricing/", "category": "vertical-home-services", "buyer": "Existing Jobber service businesses", "regions": "Required dedicated numbers available in US, Canada and UK", "setup": "Jobber dedicated number and eligible base plan; forward existing number", "workflows": [ "Phone/text intake", "Create requests/tasks", "Book/reschedule via enabled online booking" ], "integrations": [ "Jobber schedule and client records" ], "humanFallback": "Keyword-triggered transfer to customer's escalation contact, or SMS transcript snippet/callback link", "controls": "Setup test call, trusted test numbers, dashboard, per-conversation disabling, usage alerts", "unknowns": [ "Exact base-plan total depends on team and billing term", "Online Booking must be configured; pausing overages leaves message-taking only" ], "checkedDate": "2026-11-05", "marketGroup": "Industry-specific products", "pricing": { "summary": "$29/month add-on includes 30 conversations; $0.79 extra. Plus includes unlimited usage.", "currency": "USD displayed; confirm account currency", "units": "conversation/month", "limits": "Base plan separate; spam/no-conversation excluded; configurable overage pause", "source": "https://help.getjobber.com/en/articles/receptionistpowered-by-jobber-ai/" }, "sources": [ { "url": "https://help.getjobber.com/en/articles/receptionistpowered-by-jobber-ai/", "title": "Receptionist powered by Jobber AI", "claims": [ "Prerequisites, billing, escalation and setup testing" ] }, { "url": "https://www.getjobber.com/pricing/", "title": "Jobber pricing", "claims": [ "Add-on/base-plan distinction" ] } ], "scores": { "intake": { "value": 2, "reason": "Requests and configurable business information", "source": "https://help.getjobber.com/en/articles/receptionistpowered-by-jobber-ai/" }, "actions": { "value": 2, "reason": "Schedule write with Online Booking enabled", "source": "https://help.getjobber.com/en/articles/receptionistpowered-by-jobber-ai/" }, "handoff": { "value": 2, "reason": "Trigger terms plus transfer or contextual SMS", "source": "https://help.getjobber.com/en/articles/receptionistpowered-by-jobber-ai/" }, "controls": { "value": 2, "reason": "Pre-live/trusted testing and dashboard", "source": "https://help.getjobber.com/en/articles/receptionistpowered-by-jobber-ai/" }, "commercial": { "value": 2, "reason": "Base-plan condition, allowance and overage stated", "source": "https://help.getjobber.com/en/articles/receptionistpowered-by-jobber-ai/" } } }, { "id": "numa", "name": "Numa", "url": "https://numa.com/", "category": "vertical-automotive", "buyer": "Dealership service departments and sales teams", "regions": "Service-country eligibility not established", "setup": "Implementation manager configures, tests and launches against dealer systems", "workflows": [ "Qualify service need", "Book into live scheduler", "Sales inventory questions and appointments" ], "integrations": [ "CDK", "Reynolds & Reynolds", "Tekion", "Dealertrack", "Xtime" ], "humanFallback": "Customer staff routing; unanswered transfer returns to Operator and Smart Inbox with recording/transcript", "controls": "Operator deployment validates every routing path before live traffic; Smart Inbox recordings/transcripts", "unknowns": [ "Module-specific test coverage and integration contract", "Fallback when staff or scheduler unavailable", "Country eligibility and full price" ], "checkedDate": "2026-11-05", "marketGroup": "Industry-specific products", "pricing": { "summary": "Demo/quote route; no numeric rate established", "currency": null, "units": null, "limits": "Integration and module scope need quote", "source": "https://numa.com/" }, "sources": [ { "url": "https://numa.com/appointment-agent", "title": "Numa Appointment Agent", "claims": [ "Service intake and scheduler writes" ] }, { "url": "https://numa.com/sales", "title": "Numa for Sales", "claims": [ "Implementation testing, rule-based handoff and named systems" ] }, { "url": "https://numa.com/operator", "title": "Numa Operator", "claims": [ "Dealership receptionist routing" ] }, { "url": "https://numa.com/", "title": "Numa platform", "claims": [ "Smart Inbox and demo route" ] } ], "scores": { "intake": { "value": 2, "reason": "Service need or vehicle-specific sales intake", "source": "https://numa.com/appointment-agent" }, "actions": { "value": 2, "reason": "Appointment booked in scheduler", "source": "https://numa.com/appointment-agent" }, "handoff": { "value": 2, "reason": "Intent routing with return-to-Operator on no answer", "source": "https://numa.com/operator" }, "controls": { "value": 2, "reason": "Pre-live routing validation plus inbox recordings/transcripts", "source": "https://numa.com/operator" }, "commercial": { "value": 1, "reason": "Demo route; billing unit unknown", "source": "https://numa.com/" } } }, { "id": "servicetitan-virtual-agent", "name": "ServiceTitan AI Virtual Agent", "url": "https://www.servicetitan.com/features/pro/virtual-agent", "category": "vertical-home-services", "buyer": "ServiceTitan trade contractors", "regions": "US and Canada; Canada uses US numbers in cited FAQ", "setup": "ServiceTitan account plus voice-agent purchase; forward existing line; Contact Center Pro optional", "workflows": [ "Job qualification", "Book/reschedule in ServiceTitan", "Message-only mode" ], "integrations": [ "ServiceTitan customer records and scheduling", "Existing phone system" ], "humanFallback": "Customer's live CSR; configurable escalation or follow-up; manual Takeover", "controls": "Test calls before routing; transcripts, recordings, tagged jobs and outcomes", "unknowns": [ "Support page says early access; confirm current account eligibility", "Full contract, price, allowances and regional carrier charges" ], "checkedDate": "2026-11-05", "marketGroup": "Industry-specific products", "pricing": { "summary": "Purchase/add-on route; numeric price and allowance not established", "currency": null, "units": null, "limits": "ServiceTitan prerequisite; account eligibility must be checked", "source": "https://plg.servicetitan.com/va" }, "sources": [ { "url": "https://plg.servicetitan.com/va", "title": "Virtual Agent setup and FAQ", "claims": [ "Direct job booking, test calls, takeover, Canada number caveat" ] }, { "url": "https://www.servicetitan.com/features/pro/virtual-agent", "title": "AI Virtual Agent", "claims": [ "Native records and configurable routing" ] }, { "url": "https://help.servicetitan.com/commercial/docs/configure-your-voice-agent-settings-in-servicetitan", "title": "Configure Voice Agent settings", "claims": [ "Early-access restriction on support page" ] } ], "scores": { "intake": { "value": 2, "reason": "Job types and service rules", "source": "https://plg.servicetitan.com/va" }, "actions": { "value": 2, "reason": "Native booking and rescheduling for eligible accounts; support labels early access, so confirm enrollment.", "source": "https://plg.servicetitan.com/va" }, "handoff": { "value": 2, "reason": "Escalation routing and takeover", "source": "https://plg.servicetitan.com/va" }, "controls": { "value": 2, "reason": "Pre-live calls and review records", "source": "https://plg.servicetitan.com/va" }, "commercial": { "value": 1, "reason": "Add-on route; no verified unit price", "source": "https://plg.servicetitan.com/va" } } }, { "id": "slang-ai", "name": "Slang.ai", "url": "https://www.slang.ai/", "category": "vertical-restaurants", "buyer": "Restaurants and hospitality groups", "regions": "Pricing selectors USD, CAD and AUD; actual regional availability must be confirmed", "setup": "Vendor onboarding; new local/toll-free number or discuss retaining existing number", "workflows": [ "Restaurant FAQs", "Collect special requests", "Reservation management" ], "integrations": [ "OpenTable", "Yelp", "SevenRooms" ], "humanFallback": "Unrecognized questions route to customer's humans or configurable contact-link text", "controls": "Reservation insights and guest-feedback measures; enterprise reporting; testing process unverified", "unknowns": [ "Confirm whether the repeated USD, CAD and AUD amounts are intentional.", "Billing interval was not stated, so a monthly price is not established.", "Plan-specific reservation system eligibility.", "Pilot/testing access and regional availability." ], "checkedDate": "2026-11-05", "marketGroup": "Industry-specific products", "pricing": { "summary": "The pricing page lists Core 399 and Premium 599 per location beneath USD, CAD and AUD options; Enterprise is custom. Currency-specific amounts and billing interval remain unconfirmed.", "currency": "USD, CAD and AUD options; confirm the selected currency with the quoted amount", "units": "Per location; billing interval not established by captured page", "limits": "Confirm the Core or Premium price in your billing currency and the period it covers. The repeated 399 and 599 figures have not been verified for each selected currency. Allowances, overages and contract duration were not disclosed on the reviewed page.", "source": "https://www.slang.ai/pricing" }, "sources": [ { "url": "https://www.slang.ai/pricing", "title": "Slang AI pricing", "claims": [ "Core 399/Premium 599 repeated beneath USD, CAD and AUD options; selected-currency prices and billing interval unconfirmed", "Reservation management and fallback options" ] }, { "url": "https://www.slang.ai/", "title": "Slang AI", "claims": [ "Restaurant-specific phone product" ] }, { "url": "https://www.slang.ai/product", "title": "Slang AI product", "claims": [ "Reservation create/change/cancel; OpenTable, Yelp, SevenRooms" ] } ], "scores": { "intake": { "value": 2, "reason": "Special-request capture and restaurant prompts", "source": "https://www.slang.ai/pricing" }, "actions": { "value": 2, "reason": "Create/change/cancel reservations through named systems", "source": "https://www.slang.ai/product" }, "handoff": { "value": 2, "reason": "Unrecognized-question routing with contact fallback", "source": "https://www.slang.ai/pricing" }, "controls": { "value": 1, "reason": "Insights/configuration; pre-live test not verified", "source": "https://www.slang.ai/pricing" }, "commercial": { "value": 1, "reason": "Currency-specific Core/Premium prices, billing interval and usage limits remain unconfirmed.", "source": "https://www.slang.ai/pricing" } } }, { "id": "weave-ai-receptionist", "name": "Weave AI Receptionist", "url": "https://www.getweave.com/ai-receptionist/", "category": "vertical-healthcare", "buyer": "Healthcare practices using Weave", "regions": "Eligibility by practice type and region requires confirmation", "setup": "Weave-connected rollout; page advertises early access", "workflows": [ "Answer calls/texts", "Capture appointment requests for all eligible practices", "Direct booking/rescheduling only for qualified dental PMS", "Follow-up tasks" ], "integrations": [ "Weave inbox and calendar context" ], "humanFallback": "Routes unanswerable calls/messages to customer's team with conversation summary", "controls": "Unified AI/human conversation inbox and configurable routing timing", "unknowns": [ "List of qualified dental PMS and eligibility", "Pre-live testing and failed-transfer behavior", "Contract and region eligibility; veterinary waitlisted; payments, multilingual switching and recall marked coming soon" ], "checkedDate": "2026-11-05", "marketGroup": "Industry-specific products", "pricing": { "summary": "Contact/early-access route; numeric terms not established", "currency": null, "units": null, "limits": "Veterinary waitlist; do not assume availability across every specialty", "source": "https://www.getweave.com/ai-receptionist/" }, "sources": [ { "url": "https://www.getweave.com/ai-receptionist/", "title": "Weave AI Receptionist", "claims": [ "Early access, booking/request capture and unified inbox" ] }, { "url": "https://www.sec.gov/Archives/edgar/data/1609151/000160915126000016/R10.htm", "title": "Weave SEC business combinations", "claims": [ "TrueLark acquired May 16 2025" ] } ], "scores": { "intake": { "value": 1, "reason": "FAQs documented; structured qualification detail limited", "source": "https://www.getweave.com/ai-receptionist/" }, "actions": { "value": 2, "reason": "Early-access direct calendar write only for qualified dental PMS; other practices get request capture.", "source": "https://www.getweave.com/ai-receptionist/" }, "handoff": { "value": 2, "reason": "Confidence-triggered routing with conversation summary", "source": "https://www.getweave.com/ai-receptionist/" }, "controls": { "value": 1, "reason": "Configuration and inbox; pre-live tests unverified", "source": "https://www.getweave.com/ai-receptionist/" }, "commercial": { "value": 1, "reason": "Early-access/contact route without rates", "source": "https://www.getweave.com/ai-receptionist/" } } }, { "id": "8x8-ai-studio", "name": "8x8 AI Studio (configured receptionist)", "url": "https://docs.8x8.studio/", "category": "voice-agent-building-platform", "buyer": "8x8 administrators or implementation teams building a receptionist", "regions": "8x8 tenant/number eligibility; country-specific AI availability not established", "setup": "Admin enables AI Studio through the 8x8 App Store; build an agent, tools and routing, then assign an 8x8 number or Contact Center IVR step. Not verified as a separate packaged receptionist SKU.", "workflows": [ "Configure caller questions and store custom call data", "Execute supplied CRM customer/case write tools or custom tools", "Build calendar workflows through connectors" ], "integrations": [ "8x8 Work/PBX", "8x8 Contact Center CRM and queues", "Google Calendar, Jira and Salesforce connectors; configuration required" ], "humanFallback": "Customer-supplied staff. Warm transfer, queue and voicemail tools; 8x8 Work shows caller intent/details before answer and preserves context through user, queue or ring-group transfers.", "controls": "Usage, interaction and tool-error dashboards plus evaluation criteria. A dedicated pre-live receptionist trial workflow was not verified.", "unknowns": [ "Regional availability and exact licenses", "Platform credit rates, transport charges and commercial route", "Pre-live testing process and failed-action recovery", "Who builds and maintains the receptionist configuration" ], "checkedDate": "2026-11-05", "marketGroup": "Voice-agent building platforms", "pricing": { "summary": "Credit-metered platform; public receptionist rate or package price not established.", "currency": "Not established", "units": "Credits across builder, voice, transport, digital and other platform services", "limits": "8x8 account/admin setup required; credit rates, minimum commitment and telephony prerequisites need confirmation.", "source": "https://docs.8x8.studio/" }, "sources": [ { "url": "https://docs.8x8.studio/", "title": "AI Studio dashboard and usage", "claims": [ "Usage categories, evaluation and tool monitoring" ] }, { "url": "https://docs.8x8.studio/builder/", "title": "AI Studio Builder", "claims": [ "Receptionist example, custom tools and named connectors" ] }, { "url": "https://docs.8x8.studio/system-tools/", "title": "AI Studio system tools", "claims": [ "Call data, CRM writes, warm transfer, queue and voicemail tools" ] }, { "url": "https://docs.8x8.studio/deploy-voice-connectors/", "title": "AI Studio voice deployment", "claims": [ "8x8 admin-assigned numbers and Contact Center routing" ] }, { "url": "https://docs-alt.8x8.com/8x8WebHelp/8x8-work-for-desktop/Content/workd/place-receive-calls.htm", "title": "8x8 Work incoming AI Studio call context", "claims": [ "Intent/details before answer and retained transfer context" ] } ], "scores": { "intake": { "value": 2, "reason": "Configurable receptionist instructions plus custom call-data capture; buyer must implement the intake.", "source": "https://docs.8x8.studio/builder/" }, "actions": { "value": 2, "reason": "Building-platform score: supplied customer/case write tools and custom execution, not turnkey booking.", "source": "https://docs.8x8.studio/system-tools/" }, "handoff": { "value": 2, "reason": "Warm/queue/voicemail tools and documented context retention in 8x8 Work.", "source": "https://docs-alt.8x8.com/8x8WebHelp/8x8-work-for-desktop/Content/workd/place-receive-calls.htm" }, "controls": { "value": 1, "reason": "Evaluation and operational dashboards verified; pre-live testing workflow not established.", "source": "https://docs.8x8.studio/" }, "commercial": { "value": null, "reason": "Credit accounting documented, but no public rate or complete buying terms verified.", "source": "https://docs.8x8.studio/" } } }, { "id": "bland-ai", "name": "Bland AI", "url": "https://www.bland.ai/pricing", "category": "platform-voice-agent", "buyer": "Technical teams building phone agents", "regions": "Telephony/regional eligibility requires confirmation", "setup": "Configure agent/tools/pathways and deploy; self-serve migration responsibility applies", "workflows": [ "Structured intake", "Webhook business actions", "Call transfers" ], "integrations": [ "Twilio", "SIP trunks", "Custom webhooks" ], "humanFallback": "Transfers to customer's staff; warm/live features appear tier-dependent", "controls": "Interactive pathway tests and decision logs; new-builder parity testing required", "unknowns": [ "Warm/live transfer and scheduling nodes excluded from Start/Build in matrix; enterprise inclusion should be verified", "November 15 migration may change setup instructions", "Configured total with carrier and extra numbers" ], "checkedDate": "2026-11-05", "marketGroup": "Voice-agent building platforms", "pricing": { "summary": "Start $0.14/min, no monthly platform fee; Build $0.12/min + $299/mo. Transfer minutes $0.05/$0.04; BYOT waives transfer fee. Carrier charges separate.", "currency": "USD", "units": "connected minute + transferred minute + monthly plan", "limits": "Start 10 concurrency/100 calls per day; Build 50/2000. LLM/STT/TTS included; enterprise custom", "source": "https://www.bland.ai/pricing" }, "sources": [ { "url": "https://www.bland.ai/pricing", "title": "Bland pricing", "claims": [ "Rates, daily/concurrency caps and inclusive model stack" ] }, { "url": "https://university.bland.ai/modules/5/lesson-3", "title": "Feedback and monitoring", "claims": [ "Interactive tests and decision logs" ] }, { "url": "https://university.bland.ai/modules/7/lesson-1", "title": "Initial pathway tutorial", "claims": [ "Webhook and transfer nodes" ] }, { "url": "https://app.bland.com/blog/introducing-dashboard-v2", "title": "New Bland dashboard", "claims": [ "Self-serve migration by November 15 2026" ] } ], "scores": { "intake": { "value": 2, "reason": "Pathway questions/variable extraction", "source": "https://university.bland.ai/modules/5/lesson-3" }, "actions": { "value": 2, "reason": "Documented webhook execution", "source": "https://university.bland.ai/modules/7/lesson-1" }, "handoff": { "value": 1, "reason": "Transfer documented; advanced handoff plan eligibility needs verification", "source": "https://www.bland.ai/pricing" }, "controls": { "value": 2, "reason": "Interactive tests and decision review; migration caveat", "source": "https://university.bland.ai/modules/5/lesson-3" }, "commercial": { "value": 2, "reason": "Minute/transfer rates and caps stated; confirm optional add-ons", "source": "https://www.bland.ai/pricing" } } }, { "id": "elevenagents", "name": "ElevenLabs ElevenAgents", "url": "https://elevenlabs.io/pricing/agents?price.platform=agents_platform", "category": "platform-voice-agent", "buyer": "Developers and teams configuring voice agents", "regions": "External carrier and regional availability govern phone deployment", "setup": "Build agent/workflow/tools; connect Twilio or SIP; buyer owns integration correctness", "workflows": [ "Configurable intake", "Tool/API business actions", "Phone-to-human transfer" ], "integrations": [ "Twilio", "SIP trunking", "Custom tools/APIs" ], "humanFallback": "Rule-based transfer to customer's numbers; warm summary native Twilio only, not SIP", "controls": "Automated response/tool tests; analytics/conversation analysis; no calls performed in research", "unknowns": [ "Distinct from turnkey Reception by ElevenAgents; do not reuse builder price for that product", "Configured LLM/carrier cost", "Phone-path behavior needs live testing" ], "checkedDate": "2026-11-05", "marketGroup": "Voice-agent building platforms", "pricing": { "summary": "Free 15 minutes; Starter $6/mo 75min; Creator $22/mo 275min; Pro $99/mo 1238min. Extra $0.08/min; burst $0.16; LLM and external carrier extra.", "currency": "USD", "units": "monthly included minutes + overage + LLM/carrier", "limits": "Free 4 concurrent; Starter 6; Creator 10; Pro 20. Verify commercial-license tier and usage eligibility", "source": "https://elevenlabs.io/pricing/agents?price.platform=agents_platform" }, "sources": [ { "url": "https://elevenlabs.io/pricing/agents?price.platform=agents_platform", "title": "ElevenAgents pricing", "claims": [ "Allowances, burst rate and separate LLM/carrier costs" ] }, { "url": "https://elevenlabs.io/docs/eleven-agents/customization/agent-testing", "title": "Agent testing", "claims": [ "Response and tool-call tests" ] }, { "url": "https://elevenlabs.io/docs/eleven-agents/customization/tools/system-tools/transfer-to-number", "title": "Transfer to number", "claims": [ "Provider-specific transfer behavior" ] }, { "url": "https://elevenlabs.io/docs/eleven-agents/operate/overview", "title": "Operate", "claims": [ "Analytics and conversation analysis" ] }, { "url": "https://elevenlabs.io/docs/eleven-agents/customization/tools/webhook-tools", "title": "ElevenAgents webhook tools", "claims": [ "Authenticated actions and conversational parameters" ] } ], "scores": { "intake": { "value": 2, "reason": "Configurable argument descriptions guide information collection", "source": "https://elevenlabs.io/docs/eleven-agents/customization/tools/webhook-tools" }, "actions": { "value": 2, "reason": "Webhook execution supports authenticated scheduling actions", "source": "https://elevenlabs.io/docs/eleven-agents/customization/tools/webhook-tools" }, "handoff": { "value": 2, "reason": "Rules, destinations and summary constraints documented", "source": "https://elevenlabs.io/docs/eleven-agents/customization/tools/system-tools/transfer-to-number" }, "controls": { "value": 2, "reason": "Automated tests and operational review", "source": "https://elevenlabs.io/docs/eleven-agents/operate/overview" }, "commercial": { "value": 2, "reason": "Allowance/overage/concurrency and component bills stated", "source": "https://elevenlabs.io/pricing/agents?price.platform=agents_platform" } } }, { "id": "retell-ai", "name": "Retell AI", "url": "https://www.retellai.com/pricing", "category": "platform-voice-agent", "buyer": "Developers/agencies or teams owning voice automation", "regions": "Carrier/country dependent; confirm local numbers and routing", "setup": "Build prompts/flows, tools, phone routes and monitoring; engineering/implementation extra", "workflows": [ "Configurable intake", "API/webhook actions", "Appointment tools and call transfers" ], "integrations": [ "APIs/webhooks", "Twilio/Telnyx or custom telephony", "Make", "HubSpot", "GoHighLevel", "n8n" ], "humanFallback": "Warm/cold/agentic transfer to customer's chosen humans; user supplies destinations", "controls": "Simulation testing, transcript/analytics review; real phone-path tests required for transfers/SMS", "unknowns": [ "Configured all-in cost including external carrier and integrations", "Buyer must build/validate business rules", "Country eligibility and selected model costs" ], "checkedDate": "2026-11-05", "marketGroup": "Voice-agent building platforms", "pricing": { "summary": "$0.07–$0.31/min advertised voice range; $10 credits; selected model/voice/carrier/add-ons determine total.", "currency": "USD", "units": "connected minute plus monthly resources", "limits": "20 free concurrency; extra $8/line/month; numbers $2/month; carrier default $0.015/min; knowledge base +$0.005/min", "source": "https://www.retellai.com/pricing" }, "sources": [ { "url": "https://www.retellai.com/pricing", "title": "Retell pricing", "claims": [ "Component calculator, allowances, transfer billing" ] }, { "url": "https://www.retellai.com/learn/how-to-test-and-release-voice-agent-changes", "title": "Test and release voice-agent changes", "claims": [ "Simulation versus real phone-path test distinction" ] }, { "url": "https://www.retellai.com/learn/how-call-transfers-work-between-ai-voice-agents-and-human-teams", "title": "Voice-agent call transfers", "claims": [ "Transfer types and receiving-person check" ] }, { "url": "https://docs.retellai.com/build/single-multi-prompt/custom-function", "title": "Retell custom functions", "claims": [ "Authenticated API actions with conversational parameters and response handling" ] } ], "scores": { "intake": { "value": 2, "reason": "Conversation extracts structured function arguments", "source": "https://docs.retellai.com/build/single-multi-prompt/custom-function" }, "actions": { "value": 2, "reason": "Mid-call API actions can create/update business records", "source": "https://docs.retellai.com/build/single-multi-prompt/custom-function" }, "handoff": { "value": 2, "reason": "Transfer modes and human-availability check", "source": "https://www.retellai.com/learn/how-call-transfers-work-between-ai-voice-agents-and-human-teams" }, "controls": { "value": 2, "reason": "Simulation plus call records; phone-path caveat", "source": "https://www.retellai.com/learn/how-to-test-and-release-voice-agent-changes" }, "commercial": { "value": 2, "reason": "Components, rates and quotas published; implementation separate", "source": "https://www.retellai.com/pricing" } } }, { "id": "synthflow", "name": "Synthflow", "url": "https://synthflow.ai/pricing", "category": "platform-enterprise-voice-agent", "buyer": "Enterprise operations/contact-center teams", "regions": "Vendor says 30+ countries; exact eligibility requires contract", "setup": "Annual Enterprise deployment scoped around phone system, integrations and security; optional FDE support", "workflows": [ "Configured inbound/outbound workflows", "CRM/calendar actions", "Escalation and fallback" ], "integrations": [ "Native/SIP/enterprise telephony", "CRM/calendar/contact center", "APIs/webhooks" ], "humanFallback": "Contract-scoped routing/escalation to customer's teams", "controls": "Launch support may include testing; workspace/data controls; monitoring specifics require scope", "unknowns": [ "Minimum contract, usage rates and overages", "Exact tests, monitoring and human fallback scope", "Not a verified self-serve SMB trial option" ], "checkedDate": "2026-11-05", "marketGroup": "Voice-agent building platforms", "pricing": { "summary": "Every new deployment uses annual Enterprise agreement; no free plan/trial or public per-minute rate.", "currency": null, "units": "annual contract with scoped usage", "limits": "Pricing depends on volume, integration and support scope", "source": "https://synthflow.ai/pricing" }, "sources": [ { "url": "https://synthflow.ai/pricing", "title": "Synthflow pricing", "claims": [ "Enterprise-only commercial model and deployment scope" ] } ], "scores": { "intake": { "value": 1, "reason": "Workflow intake needs scoped implementation", "source": "https://synthflow.ai/pricing" }, "actions": { "value": 2, "reason": "CRM/calendar/API workflows documented for platform role", "source": "https://synthflow.ai/pricing" }, "handoff": { "value": 1, "reason": "Escalation/fallback scoped in agreement", "source": "https://synthflow.ai/pricing" }, "controls": { "value": 1, "reason": "Testing/support conditional on deployment scope", "source": "https://synthflow.ai/pricing" }, "commercial": { "value": 1, "reason": "Clear quote policy but no rate/allowance", "source": "https://synthflow.ai/pricing" } } }, { "id": "vapi", "name": "Vapi", "url": "https://vapi.ai/pricing", "category": "platform-voice-agent", "buyer": "Developers and technical agencies", "regions": "Telephony provider/country dependent", "setup": "Assemble model/voice/transcription, tools and carrier; maintain integrations", "workflows": [ "Configurable voice intake", "API/custom tool execution", "SMS and call transfer" ], "integrations": [ "Custom webhooks/API tools", "Make", "GoHighLevel", "SIP/Twilio and external providers" ], "humanFallback": "Configurable blind/warm transfers to customer's destinations; some warm mode experimental", "controls": "Talk testing, simulations/evals, call/API/webhook logs; text evals do not prove audio quality", "unknowns": [ "Configured all-in cost cannot equal $0.05 headline", "Engineering, external hosting and incident ownership", "Carrier-specific transfer constraints" ], "checkedDate": "2026-11-05", "marketGroup": "Voice-agent building platforms", "pricing": { "summary": "$0.05/min hosting plus model, voice, transcription and carrier; $5 credit. Optional Core $29/mo; Pro 10% hosting fee, $999/mo minimum.", "currency": "USD", "units": "hosting minute + provider usage + optional package", "limits": "Usage-only: 4 concurrency/14-day raw retention/1 number; packages do not replace usage fees", "source": "https://vapi.ai/pricing" }, "sources": [ { "url": "https://vapi.ai/pricing", "title": "Vapi pricing", "claims": [ "Hosting, external costs and package quotas" ] }, { "url": "https://docs.vapi.ai/tools", "title": "Vapi tools", "claims": [ "Built-in/custom action execution" ] }, { "url": "https://docs.vapi.ai/tools/transfer-call", "title": "Transfer Call tool", "claims": [ "Transfer modes and fallback options" ] }, { "url": "https://docs.vapi.ai/debugging", "title": "Debugging voice agents", "claims": [ "Testing and production logs" ] }, { "url": "https://docs.vapi.ai/billing/pricing-and-success-packages", "title": "Pricing and success packages", "claims": [ "Packages are additive to usage" ] } ], "scores": { "intake": { "value": 2, "reason": "Configurable assistants and structured tool inputs", "source": "https://docs.vapi.ai/tools" }, "actions": { "value": 2, "reason": "Built-in/API/custom tools", "source": "https://docs.vapi.ai/tools" }, "handoff": { "value": 2, "reason": "Destination, summary and fallback controls", "source": "https://docs.vapi.ai/tools/transfer-call" }, "controls": { "value": 2, "reason": "Simulations and production-call/tool logs", "source": "https://docs.vapi.ai/debugging" }, "commercial": { "value": 2, "reason": "Hosting plus provider components and packages specified", "source": "https://docs.vapi.ai/billing/pricing-and-success-packages" } } }, { "id": "bt-air", "name": "BT AI Receptionist / AI Receptionist Everywhere", "url": "https://business.bt.com/calling-messaging-tools/contact-centres/ai-receptionist/", "category": "regional-ringcentral-channel", "buyer": "UK businesses buying through BT", "regions": "United Kingdom", "setup": "RingCentral-powered regional offer: AIR requires BT Cloud Work; AIRE standalone. Website/docs import; optional paid education.", "workflows": [ "FAQs and enquiry capture", "Booking advertised; connector details not independently verified for BT" ], "integrations": [ "BT Cloud Work portal; underlying RingCentral" ], "humanFallback": "Customer staff; Cloud Work terms describe backup extension after 30 seconds of caller silence.", "controls": "Usage portal, alerts at 80/100%; service stops at 100% unless more minutes or overage enabled; optional overage cap.", "unknowns": [ "BT-specific feature parity and calendar integrations", "AIRE versus AIR detailed terms", "Regional price and overage quote" ], "checkedDate": "2026-11-05", "marketGroup": "Regional channels", "pricing": { "summary": "Quote for 100–14,000 minute bundles; monthly rolling term. Optional 1-hour education £150; abandoned booking £25.", "currency": "GBP", "units": "Inbound AI minutes in 100-minute bundles", "limits": "Overage off by default; rate not public. Cloud Work terms round usage in 30-second increments. Treat BT terms separately from RingCentral US rates.", "source": "https://business.bt.com/calling-messaging-tools/contact-centres/ai-receptionist/" }, "sources": [ { "url": "https://business.bt.com/calling-messaging-tools/contact-centres/ai-receptionist/", "title": "BT AI Receptionist", "claims": [ "RingCentral identity, pricing route and spend controls" ] }, { "url": "https://business.bt.com/help/article/phone-systems/ai-receptionist-and-ai-receptionist-everywhere/help-with-ai-receptionist-ai-receptionist-everywhere/", "title": "AIR and AIRE help", "claims": [ "Bundled versus standalone prerequisite" ] }, { "url": "https://business.bt.com/content/dam/bt-business/pdfs/terms/ip-comms/BTL_BPS_CldWrkSch_customers-from30March2026_published30March2026.pdf", "title": "BT Cloud Work service schedule", "claims": [ "Usage rounding and silence backup" ] } ], "scores": { "intake": { "value": 1, "reason": "Enquiry/lead capture; structured questions not verified for channel.", "source": "https://business.bt.com/calling-messaging-tools/contact-centres/ai-receptionist/" }, "actions": { "value": 1, "reason": "Booking claim lacks verified BT-specific connector behavior.", "source": "https://business.bt.com/calling-messaging-tools/contact-centres/ai-receptionist/" }, "handoff": { "value": 2, "reason": "Routing plus explicit silence backup behavior in terms.", "source": "https://business.bt.com/content/dam/bt-business/pdfs/terms/ip-comms/BTL_BPS_CldWrkSch_customers-from30March2026_published30March2026.pdf" }, "controls": { "value": 1, "reason": "Spend controls documented; pre-live testing not verified.", "source": "https://business.bt.com/calling-messaging-tools/contact-centres/ai-receptionist/" }, "commercial": { "value": 1, "reason": "Units, contract and cap clear; rates quoted.", "source": "https://business.bt.com/calling-messaging-tools/contact-centres/ai-receptionist/" } } }, { "id": "telus-business-connect-air", "name": "TELUS Business Connect AI Receptionist", "url": "https://www.telus.com/en/business/small/phone/cloud-phone-plans", "category": "regional-ringcentral-channel", "buyer": "Canadian businesses buying phone service through TELUS", "regions": "Canada", "setup": "RingCentral AIR offered through TELUS Business Connect; official plans say DIY AI installation currently unavailable.", "workflows": [ "FAQ and lead capture", "Scheduling advertised", "Context/directory-based transfer" ], "integrations": [ "TELUS Business Connect; RingCentral-powered, connector parity not assumed" ], "humanFallback": "Transfers to customer's destination/team; vendor-supplied humans not established.", "controls": "TELUS-specific pre-live tests and ongoing AI review tools not verified.", "unknowns": [ "Current overage and full contract cost", "Installation cost and lead time", "Canadian French behavior and locale support", "Feature parity with direct RingCentral offer" ], "checkedDate": "2026-11-05", "marketGroup": "Regional channels", "pricing": { "summary": "From C$55/account/month with 100 minutes, in addition to Business Connect.", "currency": "CAD (Canadian offer)", "units": "AI add-on account/month and minutes; underlying seats separate", "limits": "Overage, minimum base plan and AI installation fees not established. Displayed base-seat promotions require bundles/3-year terms; do not treat them as universal.", "source": "https://www.telus.com/en/business/small/phone/cloud-phone-plans" }, "sources": [ { "url": "https://www.telus.com/en/business/small/phone/cloud-phone-plans", "title": "TELUS Business Connect plans", "claims": [ "AI add-on price, allowance, base-plan conditions and no-DIY-AI footnote" ] }, { "url": "https://www.telus.com/en/about/news-and-events/media-releases/telus-business-connect-ring-central", "title": "TELUS and RingCentral expansion", "claims": [ "AIR identity and intended intake/scheduling/routing" ] } ], "scores": { "intake": { "value": 1, "reason": "Lead capture and FAQ scope; configurable intake not verified.", "source": "https://www.telus.com/en/about/news-and-events/media-releases/telus-business-connect-ring-central" }, "actions": { "value": 1, "reason": "Scheduling advertised without channel-specific implementation detail.", "source": "https://www.telus.com/en/about/news-and-events/media-releases/telus-business-connect-ring-central" }, "handoff": { "value": 1, "reason": "Context/directory-based routing claim; failure behavior unknown.", "source": "https://www.telus.com/en/about/news-and-events/media-releases/telus-business-connect-ring-central" }, "controls": { "value": null, "reason": "No TELUS-specific testing plus monitoring evidence established.", "source": "https://www.telus.com/en/business/small/phone/cloud-phone-plans" }, "commercial": { "value": 1, "reason": "Starting allowance published; overage and prerequisites incomplete.", "source": "https://www.telus.com/en/business/small/phone/cloud-phone-plans" } } } ], "scopeNotes": [ { "name": "Grasshopper virtual receptionist", "url": "https://grasshopper.com/features/virtual-receptionist", "reason": "Current offer is a Smith.ai partnership. Real AI/human reception option, but count underlying Smith.ai in turnkey/hybrid category rather than independent AI technology." }, { "name": "Employee AI assistants / traditional auto-attendants", "url": "https://www.dialpad.com/faq/", "reason": "Transcription, agent coaching, AI Assistant and keypad/directory IVR alone do not establish autonomous conversational reception. Only separately verified customer-facing AI agents included." }, { "name": "NexHealth", "url": "https://docs.nexhealth.com/docs/sample-app-ai-receptionist", "reason": "Official AI receptionist page is a developer sample text app on its Synchronizer API; not verified as a turnkey phone receptionist. Useful integration layer, not a separate competing receptionist." }, { "name": "Toma (identity unresolved)", "url": "https://www.toma.com/", "reason": "Current domain resolves to The Job Board for Agents. Automotive product identity not verified in this pass; no capability score assigned." }, { "name": "TrueLark standalone", "url": "https://www.truelark.com/", "reason": "Marketing URL redirects to account login; acquired by Weave per SEC filing. Weave AI Receptionist assessed instead; do not count as independent vendor." }, { "name": "PolyAI / Parloa", "url": "https://poly.ai/", "reason": "Enterprise contact-center platforms adjacent to this SMB-focused subset; not deeply verified in this bounded pass. Their exclusion is scope, not a negative capability finding." } ], "uncheckedLeads": [ "Phonely", "Beside", "NextPhone", "LexReception", "Answering Legal", "Polaris Voice", "Posh" ], "uncheckedLeadsNote": "Discovery names only. Official identity and current offer were not assessed for scoring in this study." }